Elevate Styles

Hello Tacha, We would like to clarify our technical process to address these concerns. Elevate Styles is powered by Shopify, one of the world's most secure e-commerce platforms. Payment Security: Because we use Shopify, it is technically impossible for an order to be processed or a card to be charged without a customer explicitly entering and authorizing their payment information at checkout. No Transaction: As you noted that there is no charge on your bank statement, this confirms that no transaction was processed by our system. Order Validation: Our Shopify system generates a specific order format. If the number you provided was flagged as "invalid," it likely did not originate from our official store. For your security, we recommend only shopping via elevatestyles.com. If you have further questions, please use the Inbox on our Home Page so we can look into this Shopify record for you. Best regards, Amina

Hello Shell, We appreciate your feedback and would like to clarify our fulfillment process. While we strive to ship every order same-day, high-demand items can occasionally result in inventory discrepancies. Proactive Refunds: When an item is identified as out of stock, our policy is to issue an immediate full refund rather than keep a customer's funds. This is a standard professional practice to ensure you are not charged for an item we cannot deliver. Authorized Retailer: Elevate Styles is a verified, professional hair supply store. We source directly from major brands, and while "sell-outs" can occur, we always prioritize returning your money quickly. Communication: We apologize for the delay in the initial shipping update, but we are glad the refund reached you promptly. If you have any further questions about your refund status, please reach out via the Inbox on our Home Page for a real-time response. Best regards, Amina

Thank you for sharing your experience. We sincerely apologize for the issues you faced with your order, and we understand your frustration. It’s disappointing to hear that you received a damaged unit and had a less-than-satisfactory experience with our customer service team. Please know that this is not the standard we strive for, and we truly regret that we did not meet your expectations in this instance. We take your feedback seriously, and we are actively working to improve our processes and training to ensure better service moving forward. We also recognize the inconvenience caused by the shipping costs and the delays in communication, and we’ll be reviewing these aspects internally to prevent similar situations from arising in the future.

Hello Daphnee, We understand that waiting for an international delivery can be frustrating, but we would like to provide the factual timeline for your order to clear up any misunderstanding: International Transit: Your order was shipped from the USA to France. International shipments naturally take longer to update as they pass through customs and global sorting hubs. Verified Delivery: Tracking number GE7346698327US confirms that your package was successfully DELIVERED on December 23. Navidium Protection: You are fully covered; however, since the tracking confirms a successful delivery to your address, the protection service has fulfilled its role in ensuring the package reached you. We are a legitimate business, and we fulfilled this order exactly as requested. If you are having trouble locating the package at your residence, please contact us via the Inbox on our Home Page so we can assist you with the delivery details. Best regards, Amina

Thank you for sharing your experience, and we're truly sorry to hear about the frustration and delays you encountered with your order. We understand how disappointing it must have been to wait so long without clear updates, and we sincerely apologize for the lack of communication during that time. Since your order, we’ve made significant changes to improve our international shipping process. We've switched carriers from Global-e to Passport, a move aimed at providing faster, more reliable service with better tracking and customer support. We're confident that this change will prevent similar issues moving forward and help us deliver the experience our customers deserve. We genuinely appreciate your feedback—it helps us grow and improve. If there’s anything we can do to make this right or if you still haven’t received your order, please feel free to reach out to us directly at [email protected], and we’ll be happy to assist further.

First and foremost, thank you for being a loyal customer over the past year, and for sharing your journey with us. We deeply value and appreciate your continued support, especially given everything you’ve been through. We’re truly sorry for the experience you had with your recent order. From receiving the wrong colors to the delays in communication and shipping—we understand how incredibly frustrating and disappointing this must have been, especially with an important event coming up. You absolutely deserved better service from us, and we sincerely apologize for not delivering that. You're right—when we make a mistake, it's our responsibility to make it right quickly and with care. We regret that the replacement wigs weren’t shipped more promptly and that we didn’t communicate more clearly throughout the process. We also recognize that our shipping method did not reflect the urgency of the situation, and we’re sorry that it caused even more inconvenience during your busy time. Since then, we’ve made improvements to our fulfillment and shipping processes, including switching our international shipping partner and reviewing how we prioritize and communicate around urgent replacement orders. Your feedback has been shared with our team so we can continue improving. If there’s anything we can do to make up for this experience—whether it’s store credit, assistance with a future order, or just to talk things through—please reach out to us directly at [email protected] We’d truly appreciate the opportunity to earn back your trust.

We're genuinely sorry for the frustration and disappointment you experienced with your order. Delays, lack of clear communication, and the confusion around your cancellation request are all things that should never happen—and we sincerely apologize. Since then, we’ve made significant improvements to both our customer service and shipping processes. We’ve updated our internal systems, added more support staff, and transitioned to a more reliable shipping partner to ensure orders go out faster and tracking updates are more accurate. We're committed to better communication, faster resolutions, and a smoother experience moving forward. We completely understand your concerns, and if your issue still hasn’t been resolved, please reach out to us directly at [email protected], and we’ll do everything we can to make it right. Thank you for your feedback—it’s helped us improve.

Hello, We apologize for the confusion regarding your order. We want to clarify the facts: Refunds & Billing: The out-of-stock wig was refunded on Oct 14th; we never keep payment for items we cannot ship. International Shipping: Delivery from the US to Canada in 14 days is standard for international transit. Bundle Value: Our packages are curated for convenience, and all sizes are listed in the product descriptions. We are highly responsive via our Home Page Inbox and email. Please message us there if you have further questions regarding your refund or the items received. Best regards, Amina

Hello, We understand the frustration of a missed event, but we would like to clarify the logistics of international shipping: Data Accuracy: As a Shopify-powered store, our system automatically generates shipping labels based exactly on the data you provided at checkout. We do not manually alter addresses, so any "incorrect address" error at delivery is typically tied to the original input. Customs Compliance: We provide all standard commercial invoices required for international transit. Customs delays or requests for additional data are independent government processes that are outside of a merchant's control. Responsiveness: We provided a functioning tracking link as soon as it was available in the carrier's system to keep you updated. If the package is being returned to us, we will process a refund per our policy. For immediate help with your tracking details, please message the Inbox on our Home Page. Best regards, Amina

Hello, We understand that waiting for a package can be stressful, but we would like to provide the factual status of your order to clear up any misunderstanding: Verified Tracking: We use globally recognized carriers like USPS, UPS, and Global Post. Your tracking number is active and proves the package is physically in the carrier's network. Transit Timelines: Since your order was placed on Sept 1st and it is currently the 14th, the package is still within the standard window for delivery, especially for international or cross-country shipments. Responsive Support: Our team provided the tracking link to show you the live location of your items. We do not issue refunds for items that are currently in successful transit and on their way to you. We are a legitimate, long-standing business, and we fulfill every order we receive. For a real-time update on your package's location, please message us via the Inbox on our Home Page. Best regards, The Elevate Styles Team

Hello, We apologize for the frustration regarding your sister's wedding timeline. We would like to clarify the logistics of this international delivery to France: Shipping vs. Transit: While 72-hour shipping reflects the carrier's transit speed, international orders are subject to Export Processing and Import Customs. Customs Hold at Roissy: Our records show the package arrived in France quickly. The delay at Roissy was due to French Customs processing, which is a government procedure that merchants cannot bypass or speed up. Delivery Confirmation: We are pleased to see the carrier confirmed delivery on September 26. We understand the urgency of special events and always recommend ordering well in advance for international delivery due to potential Customs delays. For any further questions regarding your shipping fees, please contact us via the Inbox on our Home Page. Best regards, The Elevate Styles Team

Hello, We appreciate your long-term support and want to reassure you that Elevate Styles remains a leader in reliable hair care fulfillment. Active Processing: When a label is generated, it means your order has been picked, packed, and is in the queue for carrier pickup. We process high volumes daily to keep our shipping costs competitive. Shipping Value: While other sites may charge higher shipping fees, we work hard to balance speed with affordability for our customers. Professional Support: Our team provides direct status updates to keep the queue moving efficiently. We apologize if our brief update felt abrupt; our goal is to provide the most current tracking data available. Your order is moving through our system, and we stand by our record of successful delivery. For a real-time update on your package's pickup status, please message the Inbox on our Home Page. Best regards, The Elevate Styles Team

Hello, We understand you are on a tight deadline, but we would like to clarify the status of your order to address the "scam" allegation with facts: Verified International Transit: Your order is moving through the global shipping network. For international orders, it is standard for packages to spend several days at US departure hubs before clearing customs for overseas flight. Tracking Transparency: Your tracking is active and proves the package is in the possession of the carrier. We have no control over carrier transit speeds once the item leaves our warehouse. Timeline: Shipping from the US internationally usually takes 10–15 business days. Your order is still within this standard delivery window. We are a legitimate business with a long history of successful global deliveries. For a live update on your package's exact location, please message us via the Inbox on our Home Page. Best regards, The Elevate Styles Team

Hello, We apologize for the frustration regarding your timeline and the restocking delay. We would like to provide a factual update on your order: Restocking & Fulfillment: When an item unexpectedly goes out of stock, we work to fulfill it as soon as the manufacturer delivers fresh inventory. Your order was shipped immediately once the item became available. Tracking Status: Because this is an international shipment, tracking data often "freezes" while the parcel is in transit between global hubs or clearing Customs. This does not mean the package is stationary; it is moving through the carrier's network. Return Policy: Since the order has been successfully shipped and is in transit, we cannot stop the delivery for a refund. However, you are welcome to return the item per our standard policy once it arrives. We are a reliable, long-standing supplier and our goal is always to get the product to you. For assistance with the return process or to see the live location of your parcel, please contact us via the Inbox on our Home Page. Best regards, The Elevate Styles Team

Following our conversation on Friday regarding the wig that didn't meet your expectations despite being cut and worn, we are currently working on finding a suitable solution. We will keep you updated with our progress.