Eligo Energy

Thank you for your review. Our escalations department has reached out to you about your concerns. We appreciate your response to our email and are happy to discuss your account with you when you are available, per your request via email. Thank you kindly.

Thank you for your continued trust in Eligo. We're pleased our pricing has met your expectations and appreciate your loyalty over the past several years. Your satisfaction is our priority, and we remain committed to delivering dependable service.

Thanks for the fantastic feedback, Richard! We're thrilled to hear you're happy with our natural gas rates and that our customer service team has been able to assist you. Your satisfaction is our priority, and we appreciate your support!

Chuck, we’re truly sorry to hear about your experience and the unexpected costs you've faced. Your feedback is invaluable, and we’re committed to addressing these concerns. We strive for transparency and appreciate you bringing this to our attention. Eligo Energy automatically mails customers a fixed rate expiration notice via postcard 60 days before their expiration date, notifying customers that their fixed agreement will expire and, absent renewal, customers will pay variable prices, subject to change monthly without limit. Additionally, Eligo Energy notifies customers clearly and conspicuously within their contract that the fixed rate will become variable upon expiration of their contract. The TPV also states that after the contracted term, the account rate will switch to a market variable rate. Here, the fixed rate was set to expire on 12/01/2023, and was mailed an expiration notice postcard on 10/01/2023.

William, we’re thrilled to hear about your positive experience with Eligo! It’s great to know that our commitment to saving you money and looking out for your best interests has made a difference. Thank you for being so loyal over the years!

Margaret, we appreciate your thoughtful feedback! We're glad to hear that the frequent renewals have worked in your favor and kept costs down. Our goal is to provide you with the best value, and it’s great to know you’re satisfied with our services. Thank you for your continued support!

Kate, we’re truly sorry to hear about your experience with unwanted calls. We take these matters seriously and appreciate your feedback. Our records indicate that no account has been created in your name. Your concerns will help us address this issue with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention, we have added your contact information to our internal DNC list. We ask you to allow up to 30 days for it to take effect so our third-party marketers have time to process the update to the list. The 30-day waiting period is permitted under federal telemarketing laws; see 47 C.F.R. § 64.1200(d).

Thanks, Mark! We're thrilled to hear you had such a positive experience with Eligo Energy. Our team works hard to provide fast and friendly service, so your feedback means a lot. If there’s anything else we can do for you, feel free to let us know!

Thank you, Kathi! We're thrilled to hear that you found the enrollment process easy and that you're enjoying the savings. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.

Thanks for the fantastic feedback, Rick! We’re thrilled to hear you’ve had a positive experience with our customer service and that we’ve been able to help reduce your bill. Your appreciation motivates us to keep delivering great service. We look forward to continuing to support you!

Thanks for the fantastic review, Joel! We're thrilled to hear that you found the switching process easy and experienced our great customer service. We strive to provide competitive rates and a seamless experience for our customers. Your feedback truly motivates us to keep improving!

Mark, we’re thrilled to hear about your positive experience! It’s great that our customer service team could help ease your transition and provide such valuable information. We're committed to delivering exceptional service and savings to our customers. Thank you for sharing your feedback!

Hi Ken, thank you for sharing your positive experience with Eligo! We're thrilled to hear that you consistently choose us for your electric needs and that you appreciate our competitive rates and professional staff. We strive to provide top-notch service to all of our customers, and we look forward to continuing to meet your expectations in the future.

Melody, thank you for your positive review! We're thrilled to hear that you are enjoying our service and that we are able to offer you the best electric rate in your area. We appreciate your feedback and look forward to continuing to provide you with excellent service. Thank you for choosing us!

Kevin, thank you for your kind words and for recommending us! We are delighted to hear that you are satisfied with our customer service and electrical delivery. Our team is dedicated to helping customers like you save on energy costs. Please don't hesitate to reach out if you have any questions or need assistance. Thank you for choosing Eligo Energy!

Hi Stephen, thank you so much for the kind words and 5-star review! We truly appreciate your loyalty and are thrilled to hear that we have been able to save you money on your electric bill. Our U.S.-based customer service team is dedicated to providing top-notch assistance without any sales pressure. We're glad to hear that you've had such a positive experience with Eligo. Thank you for recommending us!

Hi Mins, thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Our team always strives to provide excellent customer service, and we are delighted to know that we were able to make your visit pleasant and helpful. We appreciate your feedback and look forward to serving you again in the future.

Thank you so much for your kind words, Cheryl! We are delighted to hear about your positive experience with our team. Our goal is always to provide exceptional customer service and support. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback!

Hi Catherine, thank you for taking the time to share your positive experience with us! We're thrilled to hear that our agent was able to assist you effectively and save you money. Providing exceptional service is always our top priority, and we're glad everything went smoothly for you. If you have any further feedback or questions, please don't hesitate to reach out.

Elisabeth, thank you for sharing your positive experience with us! We are thrilled to hear that you found our customer representatives personable and helpful, and that you appreciate our clear communication. We strive to make the renewal process as easy and seamless as possible for our valued customers like you. Thank you for choosing us!