Eligo Energy (eligoenergy.com) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Utilities and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 60% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-10.
Eligo Energy quoted us a price of 2.99 mcf never did they update my account I have had to call every month to get a reimbursement then I ask to get transferred to a sales associate so I can extend my contact she was rude she would not budge on the price whatsoever which was a dollar higher than my local gas company was charging so I asked her to send me back to someone so I can cancel my account this rep said it was canceled but it was not I have had to call twice now let’s see if next month it is truly canceled I will never do business with this company ever again
Reply from Eligo Energy2024-04-29
Hi Pam, we're truly sorry to hear about your experience with us. We strive to provide exceptional service and it's disappointing to hear that we fell short in this instance. We appreciate your feedback and will address these issues internally to ensure they don't happen again. If there's anything else we can do to assist you, please don't hesitate to reach out.
Hi Lamar, thank you for the positive feedback! We're glad to hear that you're satisfied with our rates and that we could help you keep your electric bill manageable. If you have any other questions or feedback, feel free to reach out. We appreciate your support!
T
Theresa美国 · 1 review · Experienced 2024-04-17 ·
★★★★★
Rip off!!
Rip off!!! Look at your supplier on your bill and pay attention they are overcharging!!
Reply from Eligo Energy2024-04-18
Hi Theresa, thank you for sharing your feedback with us. We take billing concerns seriously and would like to address this issue promptly. Please reach out to our customer service team so we can investigate and resolve this matter for you. We appreciate your business and hope to make things right.
Their rates are very reasonable below everyone else and customer service is eager to help with questions my biggest problem is other places calling and confusing me that they are ealaco energy
Reply from Eligo Energy2024-04-03
Hi Diana, thank you for your glowing review! We're thrilled to hear that you found our rates to be reasonable and our customer service team helpful. We understand the frustration of confusing calls from other providers, and we're here to provide clarity and support whenever you need it.
I’ve been using Eligo Energy for several years. Their rates are more reasonable and I have had a good experience with them. I plan to move this year and will be requesting Eligo Energy as my provider again at my new home.
Reply from Eligo Energy2024-03-21
Hi Dorothy, thank you so much for your kind review! We're thrilled to hear that you've had a positive experience with Eligo Energy and that you plan to continue using our services at your new home. We appreciate your loyalty and look forward to serving you in the future.
R
Robert merriman美国 · 1 review · Experienced 2024-03-15 ·
★★★★★
I have been very pleased with Eligo.
I have been very pleased with Eligo. They have very good prices. I have been with them for three years and starting on four years.
Reply from Eligo Energy2024-03-21
Hi Robert, thank you so much for your positive feedback about Eligo! We are thrilled to hear that you have been satisfied with our prices and service for the past three years. We appreciate your loyalty and look forward to continuing to serve you for many more years to come.
s
sal polito美国 · 1 review · Experienced 2023-12-15 ·
★★★★★
I have had a great relationship with…Eligo Energy
I have had a great relationship with Eligo Energy, their rep was very helpful and explained their rates. I got a great rate locked in far a year
Reply from Eligo Energy2024-03-14
Sal, we're thrilled to hear about your positive experience with Eligo Energy! Providing clear explanations and great rates is what we strive for. Thank you for taking the time to share your feedback. We look forward to continuing to serve you with excellent service.
S
Scott Bryan美国 · 8 reviews · Experienced 2024-02-27 ·
★★★★★
highly recommend Eligo energy
The customer service representatives were very courteous, knowledgeable, and helpful. Eligo energy is reasonable priced and completely reliable.
Reply from Eligo Energy2024-02-29
Hi Scott, thank you for sharing your positive experience with Eligo Energy! We're thrilled to hear that our customer service team provided you with excellent service. We strive to offer competitive pricing and reliable energy solutions to all of our customers. Thank you for choosing Eligo Energy!
The price being fixed and a good rate. Easy to sign up.
Reply from Eligo Energy2024-02-29
Hi Sharon, thank you for taking the time to leave a positive review! We're glad to hear that you found our pricing competitive and the sign-up process easy. If you have any other feedback or questions, feel free to reach out. We appreciate your support!
J
John Fleming美国 · 2 reviews · Experienced 2024-01-30 ·
★★★★★
Honest opinion
Eligo is a good, honest company and have great associates to answer any questions that you may have, AND, will get you the best rate for natural gas or electric!
Reply from Eligo Energy2024-02-01
Hi John, thank you for your kind words! We're thrilled to hear that you had a positive experience with our company and found our associates helpful. It's our goal to provide the best rates for natural gas or electric. We appreciate your feedback!
Eligo Energy is a company that actually has real people answer the phone when you call, rather than have to wade through a series of recordings. Once they made a billing error on my account. When I discovered it, I was able to reach someone easily who actually listened to me explain the problem. They didn't dodge me, get argumentative or defensive. They opened an investigation to check out my story and within ONE WEEK I had a refund check mailed to my billing address, with a sincere apology for the mistake they had made. Their response was unusual and most impressive in this age of big conglomerates!
Reply from Eligo Energy2024-01-25
Hi Sally, thank you for your amazing feedback! We strive to provide exceptional customer service and are glad that we were able to quickly address and resolve your billing issue. Your satisfaction is our top priority and we appreciate your kind words.
V
Valerie美国 · 3 reviews · Experienced 2024-01-17 ·
★★★★★
Cheaper and reliable
Reply from Eligo Energy2024-01-18
Hi Valerie, thank you for your positive feedback! We're glad to hear that our services were both affordable and dependable. If there's anything else we can assist you with, please don't hesitate to reach out.
I have been a customer for over 3 years. They are very knowledgeable and courteous.
I have them for both my houses. Very competitive pricing.
Reply from Eligo Energy2024-01-12
Hi Diane, thank you so much for being a loyal customer for over 3 years! We're thrilled to hear that you find our team knowledgeable and courteous. We strive to offer competitive pricing and are grateful for your continued support.
A
Anna Trela美国 · 1 review · Experienced 2024-01-03 ·
★★★★★
I love it price is much better
Reply from Eligo Energy2024-01-05
Hi Anna, thank you for your kind words! We're thrilled to hear that you're loving our prices. If there's anything else we can do to make your experience even better, please let us know. We appreciate your support!
J
Jim美国 · 2 reviews · Experienced 2024-01-03 ·
★★★★★
Eligo gives customers low-hassle value.
I have done business with Eligo for years for both business and residential needs. They are consistently competitive, reliable and never expose the customer to administrative annoyances. I'm glad to have them as my supplier.
Jim Cronin
Rochester NY
Reply from Eligo Energy2024-01-05
Hi Jim, thank you so much for your continued support and trust in Eligo. We're thrilled to be your go-to supplier for both your business and residential needs. We appreciate your kind words about our competitiveness, reliability, and commitment to excellent service. We look forward to serving you for many more years to come!
Very professional, well knowledgable and care about their clients. Would recomend.
Reply from Eligo Energy2023-12-29
Hi Kimberly! Thank you so much for your kind words and recommendation. We're thrilled to hear that you found our team professional, knowledgeable, and caring. We appreciate your support and look forward to serving you again in the future.
c
customer美国 · 3 reviews · Experienced 2023-12-13 ·
★★★★★
I have used Eligo multiple times over…
I have used Eligo multiple times over the past years to supply my Natural Gas. They have always been polite, respectful, and walked me through the benefit of using their services. They even take the time to compare my rate with others available to be sure I'm getting the best value for my $.
Sincerely, Gwen Springer-Beskin
Reply from Eligo Energy2023-12-28
Hi Gwen, thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Eligo. Providing excellent customer service and ensuring the best value for our clients is always our top priority. We appreciate your continued support and look forward to serving you in the future.
Sales rep was pleasant and knowledgeable . Worked with me
Reply from Eligo Energy2023-12-28
Maureen, thank you for your kind words! We're thrilled to hear that our sales rep provided excellent service and expertise. It was a pleasure working with you, and we look forward to assisting you again in the future.
G
Greg T.美国 · 2 reviews · Experienced 2023-10-04 ·
★★★★★
Friendly customer service
Friendly customer service. They made it easy to switch. Knowledgeable and professional.
Reply from Eligo Energy2023-12-21
Hi Greg, thank you for your kind words! We strive to provide friendly and knowledgeable customer service to make switching easy for you. We appreciate your feedback and look forward to serving you again in the future.
The experience was very easy and the customer service was excellent. I’ve been with Eligo for almost a year now and so far so good!
Reply from Eligo Energy2023-12-13
Hi Kathleen, thank you for your kind words! We're thrilled to hear that your experience with us has been easy and that you've received excellent customer service. We appreciate your loyalty and look forward to continuing to serve you.
