Eligo Energy (eligoenergy.com) has a 4.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Utilities and its reputation is good. 83% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 60% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-10.
The sign up process was pretty quick and pretty painless. Using the apples to apples search engine available to Ohio customers I found a plan that works for me with transparent pricing.
Thanks for the feedback, Pete! We're glad to hear the sign-up process was smooth and that you found a plan that fits your needs. We appreciate your support and are here to help if you have any more questions!
Eligo does what they say and it is cheaper then Consumers but you do need to keep track of the cost for a set amount of months then call them again and see what rate you can get for the next set of months you want. This is worth it because they are always lower than other companies.
Thank you, Kathy, for your fantastic review! We're glad to hear that you find our rates competitive and appreciate your proactive approach to managing your plan. Your feedback is invaluable, and we’re here to help you every step of the way in finding the best rates!
The best part of my experience was working with the customer rep. Heather was outstanding. Thorough and pleasant.
Thank you for your wonderful feedback! Our team is dedicated to offering exceptional service, and it's great to know we hit the mark. We appreciate your support!
I have been with Eligo several years and love that when you have to renew your contract they will tell you if their rate is higher than DTE. They always send a card when it is close to time to renew so you don't forget. Thank you Eligo.
Thank you, Patricia! We appreciate your loyalty and are glad to hear you find our renewal process helpful. Keeping our customers informed is a priority, and we’re delighted you value our communication. Your feedback means a lot to us!
The customer service was very knowledgeable and I was able to get the right information.
Thank you for your fantastic feedback, Rosie! We're thrilled to hear that our customer service team provided you with the information you needed. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
The customer support representative that i was speaking with, informed me a lot of helpful information in terms of electricity, they were very nice to me when i had to translate for my father and patient. So i recommend eligo energy even to my friends
Thank you, Gina! We're thrilled to hear about your positive experience with our customer support. Our team is dedicated to providing helpful and friendly service, and it’s great to know we could assist you and your father. We appreciate your recommendation!
I have been with ELIGO ENERGY for 8 years.. They are honest and trustworthy. I have renewed with this supplier several times as they offer the BEST and most competitive rates in my area. I am a very satisfied customer!
Thank you, Carol! We're thrilled to hear about your positive experience over the past eight years. Your trust means everything to us, and we're glad our competitive rates keep you satisfied. We look forward to continuing to serve you!
The customer service representative at Eligo Energy made the sign‑up process very easy. She walked me through each step, and I appreciate her patience — it was truly a 5‑star experience. Chester Jackson
Thank you for your kind words, Randy! We're thrilled to hear that our team made your sign-up process smooth and enjoyable. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to serving you!
The associates at Eligo Energy are very knowledgeable and go above and beyond to ensure that you get the best rate for electricity. They take their time and explain everything to you and help you to compare rates. I would highly recommend Eligo Energy as your supplier. Margie Ingram
Hi Margie, thank you for the kind words! We’re thrilled to hear our team helped you find the best rate and made the process clear. We appreciate the recommendation!
I’ve switch around to other providers a couple of times but have always returned to Eligo. It’s reliable, reasonably priced and there’s none of this short-term contract business. That’s done by other carriers and it’s so inconvenient and bothersome. Speaking from experience, this is a good choice.
Hi Lois, welcome back! We’re so happy to hear you find our service reliable and straightforward. Thank you for choosing Eligo Energy again
We have been with Eligo off and on for about 5 years now and are completely satisfied with their service and prices. We use them when their prices are lower than our local service and switch back when they are not. It pays to be aware of changes that companies make. It works for us!
Hi Edward, thank you for being a loyal customer over the last 5 years! We’re glad our competitive pricing continues to work for you. We appreciate your support!
they will scam you slowly overtime running your rate up slowly more and more per month till your paying 4 times going rate on gas. canceled over 2 months ago with there service and still being charged.
Thank you for your feedback. We have confirmed that your account has been dropped from our service. We apologize for the delay in processing this and for any frustration regarding your rates.
If you want to save money on your heat bill, then Eligo is for you. We have been with Eligo for several years now & we couldn't be happier. Why pay full price for heat when you can get a discount. Try it & see for yourself. Carolyn Smith
"Hi Carolyn, thank you so much for being a loyal customer for several years! We are thrilled to hear that you're enjoying the savings on your heat bill. It’s customers like you who make our mission to provide affordable energy so rewarding. Thanks for the recommendation!"
After my 3 months were up I missed Eilgo's tiny postcard saying I need to renew and my rate went varible to 17 Cents per KW My month end bill was $500 WOULD NOT RECOMEND THESE CROOKS
I really Happy with this company.lot of helpful. Thankyou so much.
Thank you, Fayis! We're thrilled to hear you're happy with our service and found our team helpful. Your satisfaction means a lot to us, and we appreciate your kind words!
I had to leave one star, but would take away stars if I could. This is in Metro Detroit. I started paying my elderly mother's bills in September and put her on autopay for her gas company(Consumers Energy)not thinking I had to analyze her monthly statements. Well just got her recent statement and the amount for gas over $160 caught my attention. I noticed a company named Eligo under the breakdown of charges and immediately looked at the total she paid to Consumers Energy this year compared to what my husband and I paid(we live in the same size house a mile away from her)and she has paid $900+ more than we have. Are you kidding me? I immediately called Eligo contesting this scam. They played the recorded phone call they had with my mom in May of 2023 with her consenting to this change in her natural gas provider. It was an automated system, not a person and it kept prompting my mom to say yes to confirm certain details. She couldn't even question anyone because she was not talking to a live person. In an instant I was in tears screaming at the customer service rep about how could she sleep at night while knowingly working for a company who is scamming the elderly. I am demanding a refund from them. They are suppose to get back with me next week(because this is the Thanksgiving holiday weekend)to work something out. I am just sick over this. They better hope they come up with something good because I've already contacted an attorney and I will be submitting complaints anywhere I can within the State of Michigan. This company must be stopped!!!
We locked in a2year
Thanks for the great feedback! We're thrilled to hear you locked in a deal with us. If you have any questions or need assistance in the future, we're here to help. Enjoy the benefits of your choice!
I signed up with Eligo because they promised a much lower rate for natural gas than Consumers Energy. However, you have to keep checking you billing statement because Elego will steadily increase their rate unless you catch them at it. I failed to keep track of them and it ended up they were charging 3 1/2 times more than Consumers Energy after two years with their plan. Now I'm having to pay off an accumulated balance of over $900 to Consumers Energy. Buyer beware.
Eligo offered better rates than my local supplier so I gave them a shot. I am pleased with their service, as it has saved me money, and eliminated the monthly fear of uncertainty that came from not knowing what rate I'd be charged for the months utilities. Now? I don't go through that little panic attack when I open the power bill each month. Way more consistent and you get to select from the best rates around. Or if you like your standard provider, they tell you that, and provide rate comparisons to assure your satisfaction. GO ELIGO!
Thank you, Derrick! We’re thrilled to hear that our rates and service have made a positive impact on your experience. Providing clarity and savings is our goal, and it’s great to know we’ve succeeded. Your support means a lot to us!
60 reviews matching