About Ellie Belle
Data updated- Website
- elliebelle.com
- Category
- Shopping & Fashion
- Location
- United States · Eden Prairie
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 67% (8/12)
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Is Ellie Belle legit?
Ellie Belle (elliebelle.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 67% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The in season Gucci purse I ordered…
The in season Gucci purse I ordered arrived beautifully with all its authenticity cards attached. I have never ordered a designer bag from another site outside the designer retail store, so I was nervous. I’m so glad I did! I got a deep discount on the bag, and I’m so pleased.
Love my new purse
Love my new purse. It was packed very well. Ordered on a Tuesday and got it 2 days later.
Where is my refund??
Ordered a pair of boots 23rd Sept., but they were the wrong size. It cost £76 plus to return them and athough Ellie Belle received them on 10th October (UPS have a signed receipt) I have still not received my refund! I have had a couple of emails saying it is being actioned but still nothing. I'm still over £230 out of pocket. I have kept all copies of paperwork and emails to prove.
Reply from Ellie Belle2024-11-15
Hi I Turner, Thank you for sharing your feedback. Our product descriptions state sizing. It appears you needed a UK size 5, but chose a US size 5. We offer free returns for all customers, including international orders, and recommend selecting this option at checkout to avoid return shipping fees. Your refund was processed and issued to your Visa card. If there’s anything further we can assist you with, please reach out. We’re here to help. Best regards, The Ellie Belle Team
resolved!
ellie resolved my issue quickly!
Reply from Ellie Belle2024-11-15
Hi Ili, We’re sorry to hear about your experience and any confusion regarding your order status. Our records show that our team connected with you today via live chat and email, and that your order, placed on Monday 11/11, has already shipped. A shipping confirmation email with tracking details was sent to your email—please check your spam or junk folder in case it landed there. We appreciate your patience and are committed to ensuring a positive experience with Ellie Belle. If there’s anything further we can assist with, please don’t hesitate to reach out. Best regards, The Ellie Belle Team
I never purchased anything
I never purchased anything . Someone stole my information and used it at your store
Reply from Ellie Belle2024-11-12
We’re sorry to hear about this issue. In cases of unauthorized transactions, we recommend contacting your financial institution directly, as they can best assist with securing your account and investigating the matter. Please let us know if there’s anything specific we can help with. Best regards, The Ellie Belle Team
Terrible experience & Poor Customer Service
I recently had a terrible experience with this company that I feel compelled to share. I ordered a pair of shoes, and when they arrived, I was shocked to find they were damaged—specifically, the stones were loose. I documented everything with photos and videos and communicated directly with the manager, Marcus, who assured me that the damaged fee would be waived. So, imagine my frustration when I found out they still charged me a return fee despite the clear proof of the defect. It honestly makes no sense. How can a company claim to care about customer satisfaction yet stick you with a fee under such circumstances? My dealings with the customer service team were equally disappointing. There was a noticeable lack of support or understanding of my situation, which added to my frustration. This has not only left me feeling unhappy but has really soured my perception of the brand as a whole. I am seriously considering sharing my experience widely because I think it’s only fair for potential customers to understand what they might face. If you’re seeking decent service and quality control, I suggest you think twice before shopping here. Again, that’s not true there was definitely visible damage to the shoes you all are lairs which is why I will never shop here again.
Reply from Ellie Belle2024-11-12
Thank you for sharing your experience. We take all feedback seriously and want to clarify that, upon inspection, no damage was found on the shoes you returned. We strive to apply our policies fairly and ensure transparency in each case. We apologize if there was any misunderstanding, and our team is here to address any further concerns you may have. Please feel free to reach out to us directly for assistance. Best regards, The Ellie Belle Team
Christy went up and beyond
Christy went up and beyond, anyone I have ever dealt with before!! She made this order smooth and flawless, got Me out of the Dog House! But thank you again for all you have done for us!!
My $130 order turned to $260 with added…
My $130 order turned to $260 with added fees, shipping, duty Edit: I did complete my purchase…order EB2144
Reply from Ellie Belle2024-11-07
Hi Damir, Thank you for your feedback. If you order from outside the United States, we collect duties at checkout to ensure smooth delivery and avoid surprises at your door. These charges are import tariffs set by your government, not by Ellie Belle, and are paid directly to your customs authorities. We aim for transparency in the checkout process, this is why we display these fees at checkout, so customers can decide whether to proceed with the order or not. We strive to make this clear during the checkout process, and we're sorry for any misunderstanding. Please feel free to reach out if you have further questions. Best regards, The Ellie Belle Team
Still waiting for my order
Reply from Ellie Belle2024-10-19
Hi Janice, Thank you for your patience. Great news—your order is out for delivery today. You can track it using your USPS tracking number: 9436211206239162737400. If you have any other questions, feel free to reach out to us at [email protected]. We appreciate your support and hope you enjoy your purchase! Andy Ellie Belle Customer Service Team
I was so impressed with the customer…
I was so impressed with the customer service at Ellie Belle. They were so helpful and responsive, and my order arrived quickly. The bag itself is even more beautiful in person than it looked online. I'm so happy with my purchase!
love the jacket
love the jacket, great buy
Katy was very professional and warm
Katy was very professional and warm. Great customer service.
Shipping surprise
Perfect item, fast shipping, great communication, low Price. But the thing i found unacceptable is to be shipped clothes of that price in a bag with tape around it . I expected at least it would be in a box .
Because I got exactly what I was…
Because I got exactly what I was expecting!
Great Experience!
Ring is great, sized well, and they emailed me immediately after purchase to confirm my credit card details. I responded quickly and they got right back to me after hours.
They ship fast internationally!!
They ship fast internationally, you get the exact product that you see online, and they have money back!! This is by far my best experience shopping online in a long time!
My experience
My experience, it was not bad. Only one thing the T-shirt was too small . Thank you
Great and fun
Great service
The product was delivered as ordered. The shoe did not fit, but the return was also easy to process.