Package marked delivered but never received
Do not order from here
Ellret (ellret.com) has a 1.0 out of 5 rating on OK.one, based on 50 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Refund. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Many buyers report that the items ordered completely fail to resemble the advertised three-dimensional designs, arriving instead as cheap, flat printed plastic pieces. People frequently mention wasting their money on terrible merchandise that looks nothing like what was shown on the online store. Shoppers state that the goods received are of extremely poor quality and bear no resemblance to the original photographs provided. Some reviewers were not happy with the refund process, noting that obtaining compensation can be challenging. Consumers also mention issues regarding the advertisements.
Auto-generated from all reviews of this business. For reference only.Do not order from here
Beware, its a scam!!!. You dont receive what you paid for, the thing you receive is broken and when you try to contact them, it is impossible to do so. Bunch of p.o.s, mf scammers
Piece of shit!! dont buy it!! Its a very low quality product in 2D not 3D. Nothing compàre with the pictures they show.
Complete scam. DO NOT BUY FROM THIS COMPANY!
I cant give 0 stars or I would. I thought I was gonna get a 3-D figurine that I would give to my partner for Valentine’s Day and it ended up to be a piece of plastic with a really bad animation on it and it was definitely not what I paid for now after reading all these reviews, I realize I should never have purchased anything from this company. Do not buy anything from them. It’s garbage quality and you will not get what you paid for
I’ll join the list of very unhappy customers, the figure that they sent me was absolutely terrible. Tried to get a refund , offered me 10% £4 .? Customer service is ridiculous and very frustrating. Please don’t trust this company as you will get no satisfaction from them .
Do not buy anything from this “company”. Ellret does not send you what is portrayed in the advertisements. I bought a 3D Ceramic Figurine that was supposed to be custom-made, based off of a photo that I sent to them. I received a completely different item, which consisted of a printed photo, glued to a piece of plastic. I contacted customer service and sent a photo of what I received. They came up with every excuse that they possibly could, to not refund my money.
I would give no stars but can’t. Spent 3 months so far trying to get a refund for misdelivered parcel. But they refuse to send me one. Have sent emails from delivery company Yodel to prove that it has been misdelivered also delivery photos. Also screen shot from Ofcom to say they are liable. But still will not send me my refund. Avoid at all cost.
Scam. I ordered 3D figures and after a long delay, I received a 2D photo on plastic.
3D picture very poor material, the frame was like cardboard. Completely different faces,very expensive,AVOID !!!!
Ripoff - scam
Received 2D picture, it's very bad
Absolute scam . Rubbish product . Don’t buy
This is a scam. They claim and advertise a 3D figure creation from a pic you send them. I received a 2D animated pic on a piece of plastic. Don’t ever use this company. I should have checked reviews before ordering.
Be careful with this company, my credit card was used to buy $500 gift certificates. They forced me to open a PayPal account and use this account to buy gifts certificates at Nordstrom.
Shipping took 23 days, item came broken, I requested a full refund and they only offered me 20% back. Now, they are on break and can't respond to my messages and let me know that messages expire after 24 hours. Worst company ever!!!
Item was lost by the courier service. Ellret will not resend or refund. Continuously stating there is nothing they can do until they receive the item from courier despite me telling them numerous times that it is lost.
I received my model an fewvdays ago & its absolute garbage & 2D not 3D as advertised. This is a total rip off / scam. Do not purchase unless you enjoy being very disappointed!!
Total scam...nothing "3D" as advertised... just a flat piece of plastic with an AI generated print attached...waste of money
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