Emotionalsupportanimal (emotionalsupportanimal.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
C
Cassie Brown · 1 review · Experienced 2026-08-03 ·
★★★★★
I was skeptical at first of the…
I was skeptical at first of the company's legitimacy and had a lot of questions for the representative. Nathalie was so kind and patient, directing me to TrustPilot to read reviews. She answered every question I threw her way. She even verified with supervisors to make sure I had the most accurate information! She walked me through every step of the application process, and made sure I knew all about the consultation with the mental health provider so that I could know what to expect. She is kind and I highly recommend her!
Reply from Emotionalsupportanimal2026-08-03
Hi Cassie,
Thank you so much for taking the time to share your experience! We understand that it's natural to have questions when choosing an online service, and we're so glad Nathalie was able to provide the patience, transparency, and reassurance you needed. It's wonderful to hear that she took the time to answer all of your questions, verify information, and guide you through each step of the process so you felt confident about what to expect.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with Nathalie. Thank you for trusting EmotionalSupportAnimal.com—we're grateful to have been part of your journey!
Warmly,
The EmotionalSupportAnimal.com Team
Priscilla was so helpful and kind. Thank you Priscilla for your help and patience
Reply from Emotionalsupportanimal2026-07-30
Thank you so much for your kind words, Lilli! We're thrilled to hear that Priscilla made such a positive impression with her kindness, patience, and support. Providing a compassionate and stress-free experience is what we strive for, and we're so glad she was able to help you every step of the way.
We truly appreciate you taking the time to share your experience and for trusting us with your ESA journey. Thank you for choosing EmotionalSupportAnimal.com, and we wish you and your companion all the best!
Warmly,
The EmotionalSupportAnimal.com Team
Very friendly, affordable, caring and quick! I appreciate the quickness and thoroughness and getting my ESA letter for me and my fur babies! Priscilla was awesome!
Reply from Emotionalsupportanimal2026-07-25
Thank you for your kind words! We're so happy to hear you had a friendly, caring, and efficient experience. It's wonderful to know that Priscilla was able to make the process smooth and help you get your ESA letter quickly for you and your fur babies. We'll be sure to pass along your compliments to her. Thank you for trusting us, and we wish you and your furry companions all the best! 🐾💙
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Robert · 1 review · Experienced 2026-07-18 ·
★★★★★
Very friendly and pleasant
Very friendly and pleasant over the phone. Made the experience very welcoming.
Reply from Emotionalsupportanimal2026-07-18
Thank you so much for your kind review, Robert!
We're so glad to hear that you had such a welcoming experience. Providing friendly, compassionate support from the very first conversation is something we strive for, and we're happy to know our team helped make the process feel comfortable and pleasant.
We truly appreciate you taking the time to share your experience and thank you for choosing EmotionalSupportAnimal.com. We wish you and your companion all the best!
K
Kitty Byrd · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Pricilla made the whole process smooth…
Pricilla made the whole process smooth and easy. I was hesitant at first but she was patient with me and reassured me everything will be fine. I highly recommend emotional support animal.
Reply from Emotionalsupportanimal2026-07-16
Hi Kitty, thank you so much for sharing your experience! We're so glad Priscilla was able to ease your concerns and make the process feel smooth and stress-free. We know trying something new can feel overwhelming, and it's wonderful to hear that her patience and reassurance helped you feel confident every step of the way. Thank you for your recommendation and for trusting EmotionalSupportAnimal.com to support you on your ESA journey. We wish you and your companion all the best!
Warm regards,
The EmotionalSupportAnimal.com Team
Priscilla was so sweet, helpful and kind! She walked me through the steps and eased my anxiety for getting an ESA letter for housing. I'm currently in the process of moving and have been so stressed and anxious over everything especially when it came time to renewing my housing letter, but Priscilla made the process easier than expected while explaining everything so well. I really appreciated her!
Reply from Emotionalsupportanimal2026-07-08
Thank you so much for your heartfelt review, Taiya. We're so glad Priscilla was able to provide the kindness, patience, and support you needed during such a stressful time. Moving can be overwhelming, and we're happy to hear she helped ease your anxiety and made the renewal process clear and simple.
We'll be sure to share your wonderful feedback with Priscilla—it will mean so much to her. Thank you for trusting EmotionalSupportAnimal.com, and we wish you all the best with your move and this exciting new chapter.
Warmly,
The EmotionalSupportAnimal.com Team
Pricsilla helped me out sooo much was very helpful
Reply from Emotionalsupportanimal2026-07-08
Thank you so much for your kind words, Lucy! We're thrilled to hear that Priscilla was able to help you and make your experience a positive one. We'll be sure to share your wonderful feedback with her—it will mean so much to her.
Thank you for choosing EmotionalSupportAnimal.com. We truly appreciate your trust and wish you and your furry companion all the best!
Warmly,
The EmotionalSupportAnimal.com Team
J
Julia M Garza · 1 review · Experienced 2026-07-07 ·
★★★★★
She's so kind
She's so kind, explain everything so clearly, I highly recommend her. Thank you very much!
Reply from Emotionalsupportanimal2026-07-07
Thank you so much for your kind words, Julia! We're delighted to hear that your experience was such a positive one. Providing clear guidance with kindness and compassion is exactly what we strive for, and we're so glad that came through during your experience. We truly appreciate your recommendation and are grateful you chose us. Wishing you and your furry companion all the best!
This website will nickel and dime you for everything they can. Take your business elsewhere if at all possible.
Reply from Emotionalsupportanimal2026-07-07
Hi Phillip,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to better understand your concerns. A member of our team will be reaching out to you directly to help address this.
We appreciate you taking the time to share your thoughts and look forward to speaking with you.
Warmly,
The EmotionalSupportAnimal.com Team
Pricilla provided excellent customer service as I renewed my registration for Milo and oth
er purchases. Very pleasant to deal with and accommodating to my request which was fulfilled promptly.
Thank you
Milo n Valerie M Hoopai
Reply from Emotionalsupportanimal2026-07-07
Thank you so much for your kind review, Valerie! We're delighted to hear that Priscilla provided excellent customer service and made your renewal process smooth and accommodating. We'll be sure to share your wonderful feedback with her. Thank you for choosing US Service Animals, and give Milo our best!
I just paid $180 for a letter and got no response or confirmation for my consultation. After seeing the reviews I’m thinking it’s a scam. Don’t trust it .
Reply from Emotionalsupportanimal2026-06-30
Thank you for bringing this to our attention, Mikhala. We're sorry to hear about your experience and understand how frustrating it is not to receive timely communication after placing an order. We want to assure you that we are a legitimate service, and we'd like the opportunity to look into your consultation and make sure everything is resolved as quickly as possible.
Thank you for your kind words! We're so glad Priscilla was able to get everything taken care of for you. We appreciate you taking the time to share your experience and thank you for choosing us!
Priscilla walked me through the steps and guided my experience with a great level of compassion and understanding. I highly recommend that you use these ppl if you have any issuse with Landlords or jist to certify your animal.
Reply from Emotionalsupportanimal2026-06-24
Hi Rebecca,
Thank you so much for your kind review! We're delighted to hear that Priscilla provided compassionate guidance and made the process easy to navigate. She truly cares about helping our clients feel supported every step of the way.
We appreciate your recommendation and are grateful for the opportunity to assist you and your furry companion!
— EmotionalSupportAnimal.com Team
A
Ashley Young · 1 review · Experienced 2026-06-23 ·
★★★★★
I was nervous and skeptic at first due…
I was nervous and skeptic at first due to using online then receiving a call before finishing the final steps. Albert the advisor was GREAT and made the process smooth.
Reply from Emotionalsupportanimal2026-06-24
Hi Ashley,
Thank you for sharing your experience! We understand that trying an online service can feel a little uncertain at first, and we're so glad Albert was able to put your mind at ease. It's wonderful to hear that he made the process smooth and helped you feel comfortable every step of the way.
We truly appreciate your trust and kind words, and we're grateful you chose us!
— EmotionalSupportAnimal.com Team
I really enjoyed my experience with Priscilla! She explained things to me very well and made sure to answer all of my questions.
Reply from Emotionalsupportanimal2026-06-20
Hi Holima,
Thank you for sharing your experience! We're so glad to hear that Priscilla provided such a positive experience. Taking the time to explain everything clearly and answer all your questions is exactly the level of support we strive to provide.
We appreciate your kind words and will be sure to share your feedback with Priscilla.
Warm regards,
The EmotionalSupportAnimal.com Team
T
Tre Williams · 1 review · Experienced 2026-06-18 ·
★★★★★
Best Service Ever!
I cannot express enough how amazing Crystal.A was in helping me get my boy registered, she truly helped me in setting up my account and for me that's big because I am not the best when it comes to this stuff. Thank you so much for helping me out again I will definitely be recommending you guys to other people around who ask!
Reply from Emotionalsupportanimal2026-06-18
Thank you, Tre, for your amazing review! We're so glad to hear that Crystal A. was able to assist you with setting up your account and make the process easy and stress-free. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We'll be sure to pass along your kind words to Crystal.
– EmotionalSupportAnimal.com
V
Viks Bazan · 1 review · Experienced 2026-06-12 ·
★★★★★
I had a really good experience with…
I had a really good experience with Priscila she was nice and guided me through the process and was really nice
Reply from Emotionalsupportanimal2026-06-13
Thank you for taking the time to share your experience! We're so happy to hear that Priscila was able to guide you through the process and make everything easy to understand.
Providing friendly, supportive service is very important to us, and we're glad that Priscila's kindness and professionalism made a positive impression. We'll be sure to pass along your wonderful feedback to her.
Thank you for choosing us, and please don't hesitate to reach out if there's ever anything else we can help you with!
M
MP · 1 review · Experienced 2026-06-04 ·
★★★★★
Brittany was amazing!
Brittany was personable, friendly, and very informative. Such kindness and compassion was appreciated. Brittany made this process smooth and easy to understand.
Reply from Emotionalsupportanimal2026-06-06
Thank you for your thoughtful review, MP!
We're so happy to hear that Brittany provided such a positive experience. Her kindness, compassion, and dedication to helping our clients feel informed and supported are truly appreciated, and we're glad she made the process smooth and easy to understand for you.
Thank you for choosing EmotionalSupportAnimal.com. We appreciate your trust and are grateful for the opportunity to assist you!
Warm regards,
The EmotionalSupportAnimal.com Team 🐾💙
D
Daniel Padilla · 1 review · Experienced 2026-06-06 ·
★★★★★
Great customer service
Pricilla was super helpful walking me through all the options available. Great customer service
Reply from Emotionalsupportanimal2026-06-06
Thank you for your kind review, Daniel!
We're delighted to hear that Priscilla was able to walk you through the available options and provide the guidance you needed. Delivering excellent customer service and making the process clear and straightforward are always our goals.
Thank you for choosing EmotionalSupportAnimal.com. We truly appreciate your feedback and are glad we could assist you!
Warm regards,
The EmotionalSupportAnimal.com Team
M
Madison · 1 review · Experienced 2026-06-04 ·
★★★★★
Brittany was great and super helpful…
Brittany was great and super helpful with signing up my cat!
Reply from Emotionalsupportanimal2026-06-05
Thank you so much for your kind review! We're thrilled to hear Brittany was able to make the sign-up process easy and helpful for you and your cat. We'll be sure to pass along your kind words to her. We appreciate your support and are glad to have you as part of our community!