Endurance

Having the work done.

Good service

Fast response

Endurance Warranty - Bad Faith Practices

Beware of Endurance Warranty. I pay for their premium "Supreme Used" Exclusionary Contract, which covers ALL components unless explicitly excluded. My 2020 Ford Escape suffered an internal failure of the EGR cooler liquid casting, causing a sudden loss of coolant and severe overheating. Phone adjusters verbally denied my claim using absurd, moving-goalpost excuses. First, they claimed it wasn’t powertrain because "oil doesn't touch it" (completely ignoring my Supreme coverage tier). Then, they claimed it fell under an emissions exclusion for "EGR valves/solenoids/sensors." An aluminum liquid heat-exchanger housing is NOT an electronic valve, sensor, or exhaust pipe. They are unlawfully expanding their own written exclusions to avoid a major engine payout. Worst of all, the adjusters flat-out stated that Endurance "never provides written denial letters." They refuse to give me a formal Explanation of Benefits (EOB) in writing, clearly trying to avoid a paper trail so I cannot file an appeal. This is classic bad-faith claims handling. They have dragged this out for 24 days while I accumulated massive out-of-pocket rental car bills. I have officially filed complaints with the North Carolina Department of Insurance, the Illinois Department of Insurance, and the BBB. Do not buy their premium coverage—they will invent loopholes when it’s time to pay.

Very Satisfied with the Customer Service

have not used it yet

have not used it yet. nice to have it ready when needed.

They explain everything in detail

They explain everything in detail. Answered all my questions. Great customer service.

your representative was knowledgeable…

your representative was knowledgeable and kind

I'm very satisfied the way evryting…

I'm very satisfied the way evryting down on time like I was told at the garage.

Quick and easy response for my claim

Quick and easy response for my claim. Very professional.

The warranty should do what I needed to…

The warranty should do what I needed to do, protect us if something does go wrong on a really good vehicle. May not ever break down, but if it ever does, this is a good thing to have I believe.

Calling Endurance was hassle free and…

Calling Endurance was hassle free and it was a great experience they gave a list of places that take their product I would highly recommend them to anyone!

None everything is fine

I had no problems with anyone

I had no problems with anyone. The staff was very helpful

Salesman lied

Salesman assured me that the transmission, engine and suspension was covered under the warranty. I bought the warranty but did not realize what the contract actually covered. Had a check engine light come on along with an issue with the suspension. There was an issue with the transmission and suspension. Checked with Endurance and they would not cover anything. They lie to you to get your money and then don’t worry about it. The serviceman at the dealership stated that them and cashiered are the worst about not covering repairs. So if you see a high rating for them, talk to different servicemen at different dealerships and find out who doesn’t lie and stands by there warranty

Thank the Lord the customer service was…

Thank the Lord the customer service was very professional

I was pleased with the results and they…

I was pleased with the results and they explained the process They were polite and let me know what to expect and what I needed to do if I ever needed to use them

Very easy procedure

It was great

Just got this warranty

Just got this warranty. Haven't used the warranty yet so don't know if I made a good choice or not. If they cover my vehicle's when it comes up then a great deal for the top tier plan I purchased. If they deny a claim if and when I do then I will cancel the plan. So...so far so good. But to ask for a review now is premature. I need to see if they walk the talk when I have a claim.