English Elm (englishelm.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 69% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
From the beginning, they conducted business in a professional and trustworthy manner.They genuinely care about helping customers find exactly what they’re looking for. Even when the item I wanted was out of stock, they went out of their way to help me locate the product I desired.
Their customer service was outstanding, and they made the entire process easy and stress free.It’s refreshing to do business with a company that values honesty, communication, and customer satisfaction. I highly recommend English Elm to anyone looking for quality customer service .
My placemats were exactly as pictured on the website and ordering was easy and secure.
K
Korissa · 1 review · Experienced 2026-07-10 ·
★★★★★
Very disappointing service
I ordered a pair of dining room chairs. When I received them, there was a manufacturing defect where the holes were drilled in the incorrect place making it impossible to put together. I reached out to the company to see what needed to be done. After submitting photos of the issue I was told I’d hear back in 5-7 days, but hopefully sooner. After 10 days I reached out because I never heard back. Radio silence. Extremely poor customer service. Only take emails that they ignore. No phone number to call. And now I’m stuck with a pair of chairs that can’t be used and out $360. I will be sure to share my experience so nobody else ends up in the same situation.
Reply from English Elm2026-08-01
Hi Korissa, we're truly sorry — dining chairs with holes drilled in the wrong place making them impossible to assemble is bad enough, but going 10 days past the promised 5-7 with no response, and no phone option to reach us, is not okay, and we understand being left stuck and out $360. We're working on it to fix these manufacturing and service issues, and we want to make this right, so please email us at [email protected] with your order details and we'll take care of it right away. Thank you for your patience.
The experience was good. The item was out of stock and found out after I ordered it. But it did come earlier than expected. The product survey came before the item was delivered so that caused some confusion wondering where it was. But the vanity/desk is beautiful and of good quality and that is the most important thing.
Bad customer service. Always on line. Never speak to a person
Having a problem with returning. I have to get in touch with FedEx and take care of delivery. Item is 84 lbs. I asked them to send a call tag to pickup my dresser and I would pay but they keep telling me to get in touch with FedEx. Also I called my cc company to decline my payment until problem resolved. Terrible customer service will never deal with them again
The original daybed trundle I ordered was on back order. I was notified and was offered for them to check if any other options I chose were in stock. Made everything soo easy to place another order. This daybed trundle is very nice, sturdy, and teen friendly. Absolutely recommend this to anyone looking for quality as a great price. Design is wonderful and works great for kids that like to change things around often.
Pleased with product but was disappointed when I wanted to order another one the price went up about $100.00
Reply from English Elm2026-07-22
Hi Gerald, thank you for the kind words about the product — we understand the disappointment of seeing the price jump about $100 when you went to order another. We're working on it to keep our pricing more consistent for customers like you, so please feel free to email us at [email protected] if you'd like to discuss it further. Thank you for your patience.
Quick shipment. Informed delivery schedule . No issues .
M
M.S. · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
This is not a finished product…….most of it is rough sanded…needs finish sanding and stain and top sealing coat to protect from stains.
Terrible sanding job……has been only rough sanded.
Table needs finish sanding , and at least, if not more even stain color, then at least, a top coat to seal table from stains.
Reply from English Elm2026-07-22
Hi M.S., we're truly sorry — receiving a table that's only rough sanded, with uneven stain and no protective top coat to seal it from stains, is not the finished quality you paid for, and we understand your frustration. We're working on it to fix these finishing issues, and we want to make this right, so please email us at [email protected] with your order details and we'll take care of it right away. Thank you for your patience.
A
Ann Marie Matush · 1 review · Verified · Experienced 2026-07-02 ·
★★★★★
Smooth process
K
Ken F. · 3 reviews · Verified · Experienced 2026-07-16 ·
Product arrived as described. Minimal shipping damage to a non observable area
No discredit to Elm as this is purely a shipper issue. The box is shipped as it arrives from the manufacturer.
Price was significantly less than competitive sellers shipped within a week.
Would use you guys again. Thank you!
Takes a long time to receive item. Still waiting after 2 week. Tracking is not great. See that the item was picked up but after that have no idea where it is. Hoping it comes when it's scheduled to come.
UPDATE: Received the 9 drawer white washed console. Took about 3-1/2 weeks. Love the design and size. The console is beautifully made with soft corners and it's very heavy. The marble tile top really adds to the look. The one thing that I would change is that the piece doesn't have much of a white wash. It leans more towards the yellow, natural wood tone. This long console has a different look than most I've seen. A very solid piece of furniture.
Reply from English Elm2026-07-20
Hi Bpfohl, thank you for sharing this — waiting over 2 weeks with tracking that only shows pickup and nothing after is frustrating, and we understand wanting more visibility into where your item is. We're working on it to fix these tracking and delivery issues, so please email us at [email protected] with your order details and we'll look into it right away. Thank you for your patience.
Your site had the best price for my shoe storage cabinet!
Your site had the best price for the item I was wanting to purchase. It arrived very quickly & I am very pleased with it. I will definitely look to English Elm for more purchases in the future
The night stand is exactly what I ordered however I didn’t like that the bottom was drawn with a sharpie to indicate where to drill in the holes to screw the bottoms to the stand. The sharpie began to smear. It just looked tacky
Reply from English Elm2026-07-20
Hi Talya, thank you for the honest feedback — we're glad the nightstand is what you ordered, but hearing that visible sharpie marks smeared and looked tacky is fair, and that's not the finish quality we want. We're working on it to fix this, and we'd love to make it right, so please email us at [email protected] with your order details. Thank you for your patience.
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T David · 1 review · Verified · Experienced 2026-07-08 ·
