Back ordered rug
When I ordered the rug it said in stock. For an email next day that they had put me on the waiting list and kept 1 rug for me in next order. It arrived quicker than expected. Love the rug. Worth the little extra time.
About English Elm
Data updated- Website
- englishelm.com
- Category
- Home & Garden
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 95% (20/21)
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Is English Elm legit?
English Elm (englishelm.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 69% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
A pleasant experience
It was such a pleasant experience ordering for the first time from this website. The quality of the rug is excellent, and the price point was so great! Shipping was reliable and came when they said it would. Highly recommend!
We were a little skeptical at first…
We were a little skeptical at first ordering from a new website, but everything turned out fine and the rug ended up coming early! We ended up ordering the matching runner because we had a good experience with the first order so thank you!
Beautiful piece and so easy to put…
Beautiful piece and so easy to put together!
Beautiful rug
We liked it so much we ordered a second one.
PERFECT OTTOMAN
I searched and searched every website I could possibly find for over a week and couldn’t find what I was looking for. I was on Pinterest and came across English Elm which I had never heard of. Upon searching the website, I located the perfect ottoman!!!! I am very picky and had envisioned this ottoman in my mind. We were on vacation when the ottoman was delivered and I absolutely couldn’t wait to get home and open this. It looks amazing, love the storage and have referred my sister to your website. THANK YOU SO MUCH!
Stunning rattan/gold chandelier
This rattan/gold chandelier is stunning and is the perfect addition to our home remodel. The price was reasonable and delivery was sooner than expected! The chandelier was packaged very well so that nothing was damaged in shipping. Thank you
The chair I received had no legs…
The chair I received had no legs included in the box. I reported this July 8, and as of July 13th, 5 days! I have not received a reply. POOR Customer Service!!!
Reply from English Elm2026-07-20
Hi Cathy, we're truly sorry — receiving a chair with no legs in the box is bad enough, and going 5 days without any reply after reporting it is not the service you deserve. We're working on it to fix these gaps, and we want to make this right, so please email us at [email protected] with your order details and we'll get back to you right away. Thank you for your patience.
I ordered this item on June 12 and it…
I ordered this item on June 12 and it still has not arrived (and it’s July 12). I got an email saying it has shipped, but when I click on the link for shipping details it tells me the site is not available. I would love an estimate of when this dresser will arrive because I fully paid for it a month ago.
Reply from English Elm2026-07-20
Hi Amy, we're truly sorry — a month of waiting since June 12, a shipping link that doesn't even work, and no clear estimate for your dresser after paying in full is frustrating, and we completely understand. We're working on it to fix these tracking and communication issues, and we want to get you an answer, so please email us at [email protected] with your order details and we'll look into it right away. Thank you for your patience.
Damaged, missing components
Furniture arrived with damage. We were going to overlook the damage but it also was missing an entire step of equipment to pub the piece together. Trying to initiate a return has been impossible through email. Asking customers for box photos is insane - you don’t automatically take photos assuming the product will be damaged and you’ll need to provide a legal case for return. Still awaiting resolution after more than a week.
Reply from English Elm2026-07-20
Hi Melissa, we're truly sorry — receiving damaged furniture, missing an entire piece of hardware needed for assembly, and then hitting a wall trying to return it through email is not okay, and we understand how unreasonable it feels to be asked for box photos you'd never think to take. We're working on it to fix these return and quality issues, and we want to make this right, so please email us at [email protected] with your order details and we'll take care of it right away. Thank you for your patience.
Love my pillow
Love my pillow. I’ve been using the same pillow for years and it was time for a new one. These are the best. You can lay on it for hours and it fluffs right back. It is also very comfortable. I don’t have to worry about waking up with a stiff neck.
The best sheets ever
The best sheets ever. We are big fans of hold cold sheets, and these definitely hold cold. They are so soft and comfortable that it makes it difficult to get out of bed in the morning.
Don't do it!
Well, the bookshelf arrived, so that’s a plus! The bookshelf looks sturdy, but looks can be deceiving. I placed my books on the top shelf, and it began bowing in the middle. A family member then pointed out that the shelf simply cannot support heavier books; which is somewhat unfortunate for a product marketed as a bookshelf. Of course, we discovered, after assembling it and actually trying to use it that English Elm offers a generous 2-day window to submit a return request after delivery. 2 days. For furniture that has to be unpacked, assembled, inspected, and actually used before you can discover whether it can perform its one job: holding books. Will never order again from English Elm!!!!!!!!!
Reply from English Elm2026-07-20
Hi Marisa, we're truly sorry — a bookshelf that bows under the weight of books, and a 2-day return window that doesn't leave room to actually assemble and test it first, is a fair and frustrating point, and we understand why that's left you so disappointed. We're working on it to address both the product quality and our return policy, and we want to make this right, so please email us at [email protected] with your order details. Thank you for your patience.
HORRIBLE SERVICE
I ordered a piece of furniture in January - it continued to get delayed, now we are going on 6 months. Along the way I was told I could cancel for a full refund. I am at the point now where I am going to be out of the country for a month - and they cannot tell me when the furniture will be delivered, so I want to cancel (again, 6 months I have been waiting) - and now I am being told I cannot cancel the item (because it is back in stock). You cannot get anyone on the phone, it is only through email. Their customer service is horrible. DO NOT ORDER FROM HERE!!!
Reply from English Elm2026-07-20
Hi Chad, we're truly sorry — six months of delays, being told you could cancel and then told you couldn't, and no way to reach anyone by phone is not the experience we want for you, and we understand your frustration completely. We're working on it to fix these service gaps, and we want to make this right, so please email us directly at [email protected] with your order details and we'll take care of it right away. Thank you for your patience.
Multiple dents
Multiple dents, dings in table. Received package opened. Delivery service.
Reply from English Elm2026-07-20
Hi Christian, we're truly sorry — receiving your table with multiple dents and dings, and a package that had already been opened, is not the quality or care we want to deliver. We're working on it to fix these issues with our delivery service, and we want to make this right, so please email us at [email protected] with your order details and we'll take care of it right away. Thank you for your patience.
Great piece of furniture
Easy to order. Item arrived earlier than expected. Easy to assemble. Looks great. Wonderful piece of furniture.
A mixed experience
English Elm had exactly the product I was looking for and they kept me informed as to the time to dispatch and so forth. The product (a raindrop chandelier) wasn't particularly cheap, so it was with some disappointment that it arrived dirty. Each of the glass shades have needed washing, which is easier said than done.
The rug is exceptional value and looks…
The rug is exceptional value and looks fantastic!
Never received
Never received. No way to contact company
Reply from English Elm2026-07-20
Hi Pam, we're so sorry — never receiving your order with no way to reach us is completely unacceptable, and we understand your frustration. We're working on it to fix this, and we want to make it right, so please email us directly at [email protected] with your order details and we'll take care of it right away. Thank you for your patience.