About English Elm
Data updated- Website
- englishelm.com
- Category
- Home & Garden
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 95% (20/21)
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Is English Elm legit?
English Elm (englishelm.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 69% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
What people say
Good quality for the price
Good quality so far
I like it
I like it. Thank you.
Decent, but could be better.
The website has a minimal sort/filter option when looking a products which is an inconvenience. Also, the rug color was not the same as the majority of the showcased photos. I wish my rug had more hints of color throughout, but it’s pretty plain. But the rig is soft which I was happy with. I’m sure if you get a different rig with a more consistent design then it would be alright.
Reply from English Elm2026-06-13
Hi Julia, thank you for taking the time to share your feedback. We’re glad to hear you’re enjoying the softness of your rug. We’re sorry, however, that the color and design didn’t fully match your expectations and that you found our website filtering options limited. Your feedback is valuable to us and helps us identify ways to improve both our shopping experience and product presentation. We appreciate your honest review and thank you for choosing English Elm.
It is everything I expected!
It is everything I expected! Color, texture and service. The quality out surpasses the expense!
Easy ordering
Easy ordering, beautiful product.
My cabinet was given to me completely…
My cabinet was given to me completely broken. I need to be contacted immediately. I paid for shipping protection. Order number is 11501249653
Reply from English Elm2026-06-13
Hi Zach, we’re truly sorry to hear that your cabinet arrived completely damaged. We understand how frustrating and disappointing this must be, especially after purchasing shipping protection. Please email us at [email protected] with your order details and photos of the damage for Order #11501249653, and we’ll prioritize your case immediately and work toward a resolution as quickly as possible.
Terrible
Terrible! I ordered, product came but needed to return. Nobody answered my email or text via social media. There’s no number that answers and I’m stuck with the product. I’m absolutely dissatisfied!!
Reply from English Elm2026-06-13
Hi Marillyn, we’re truly sorry for the frustration you experienced trying to return your product and for the lack of response to your emails and social media messages. We understand how disappointing it is to feel stuck with an item when you’re simply looking for assistance. That’s not the experience we want for our customers. Please email us at [email protected] with your order details so we can review your case and help you with the return process as quickly as possible.
Receive the product in great condition
Receive the product in great condition. Costumer staff Responsive through email in less than 24 hrs . Received my chair in less Than 2 weeks .
I’m very happy with this vanity…
I’m very happy with this vanity overall. It’s perfect for a small bathroom and the fact that it’s made of real wood gives it a much higher-quality look and feel than many other options I considered. The finished product looks beautiful and has completely transformed the space. My only minor issues were that shipping took longer than expected, and when I tried to swap out the included handle for a brushed gold one to match my faucet, I discovered the hole spacing was slightly off and not exactly 4 inches, which made finding a replacement a little challenging. Despite those small inconveniences, I love the final result and would definitely recommend this vanity, especially for anyone looking for a stylish, space-saving option made from real wood.
The selection was good
The selection was good, the product was beautiful, and the pricing was fair. Customer service was faster than the company emailed me about.
They advertise pics of items on they don’t even have.
I’ve ordered three items, all were cancelled about 2 weeks after they should have arrived. I’d guess 75% of that website shows products they do, in fact, not have.
Reply from English Elm2026-06-13
Hi Rachel, we’re truly sorry for the frustration and disappointment you experienced. We understand how upsetting it is to place multiple orders only to have them cancelled after waiting for delivery. That’s not the experience we want for our customers. We appreciate your feedback regarding product availability, as it helps us identify areas where we need to improve our inventory accuracy and communication. Please email us at [email protected] if there’s anything still unresolved so we can review your experience further.
I love my extra- large mirror
The service was okay, and the product was exactly as shown on the website. Overall, I have no complaints. I love my extra-large mirror. 🪞
The rug listing begins as 3’x6’…
The rug listing begins as 3’x6’ multiple times, but arrived as 2x3. The description of the item is so long that the final 2x 3 (listed without units) is cut off from the description on all pages and is not visible until after the purchase is completed. Very misleading. Very dissatisfied with an undersized rug. Feel intentionally misleading
Reply from English Elm2026-06-13
Hi Vincent, we’re truly sorry to hear about your experience and understand how frustrating it must have been to receive a rug that was smaller than you expected. We never want our product listings to cause confusion, and we appreciate you bringing this issue to our attention. Your feedback regarding the product description and sizing visibility is valuable and will help us improve the shopping experience for future customers. Please email us at [email protected] with your order details so we can review your case and see how we can assist further.
I was very happy with the purchase
I was very happy with the purchase. I was able to put the speaker on our patio umbrella and it works great and very enjoyable for us to entertain.
Maybe not a total Scam, but still do not order
UPDATE: after posting this review and getting a response here, I emailed again and this time got a response and a refund. So while communication was abysmal and I did not get the product, I guess it's not a total scam. ORIGINAL 1 star review: Ordered a chair on April 23rd and didn’t hear anything from them for a couple weeks. I reached out attempting to cancel the order, but they said they could not as the order had shipped. At that time they gave me a FedEx tracking link. The link showed that FedEx did not yet have the item and no delivery date was available. It’s now June 6th and the FedEx tracking has not changed. They have not responded to my numerous emails since the initial one in early May. I will have to take this up with my bank to get my money back. This website is a scam.
Reply from English Elm2026-06-13
Hi Zoe, we’re truly sorry for the frustration and concern this experience has caused. We understand how upsetting it must be to receive a tracking number that shows no movement for an extended period and then not receive the updates you were expecting. That’s not the experience we want for our customers. Please email us at [email protected] with your order details so we can immediately review the status of your shipment and work toward a resolution as quickly as possible.
Fast shipping
Fast shipping. In perfect condition. Fantastic packaging that allowed me to dispose of the old runner in the plastic bag it was shipped in. Carpet is very clean and odor free.
Lumpy and Wrong Color
I ordered a blue circular rug. When it arrived it was lumpy and would not flatten. When I examined it in a lighted room I noticed that it was green and not blue, even though the label said that it was blue! I thought about returning or exchanging it, but the information said that I would have to pay for shipping myself, and that was half the price of the rug itself. It was not even my fault that the rug was lumpy or the wrong color, so I decided to throw it away, buy a new rug from a different store, and never buy from English Elm again.
Reply from English Elm2026-06-13
Hi Emily, we’re truly sorry to hear that the rug you received did not meet your expectations. We understand how frustrating it must have been to receive a rug that arrived lumpy and appeared to be a different color than expected. We also regret that the return process left you feeling that resolving the issue wasn’t worthwhile. That’s not the experience we want for our customers. Please email us at [email protected] with your order details so we can review your case and see how we can help. We appreciate your feedback as it helps us improve both our product descriptions and customer experience.
The nightstand is absolutely gorgeous!
The nightstand is absolutely gorgeous!! Well made.
The rugs are beautiful
The rugs are beautiful! Very vibrant colors and good quality. I am happy with the product