EpicPaint is the perfect gift for you or a loved one.With EpicPaint, you can turn your favorite photos into a beautiful custom-made portrait, illustrated by professional artists.Relive life's most precious moments or create them by combining multiple images of loved ones who never met.Get a free preview of your artwork once it's ready for review and approval before it's shipped out.Unsatisfied with your portrait? We offer a 100% satisfaction guarantee and will do our best to make it right.
Written by the business, not verified by us.Epicpaint (epicpaint.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 32% give 1 star; The business has replied to 16% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
Order a month in advance for a Mother’s Day gift, and it came in time but was someone else’s order not mine. No idea who the people were. Contacted them and was told they would expedite a replacement order and I would have in time but behold it didn’t arrive for Mother’s Day as promised. Don’t waste your money.
I ordered a photo in black and white for Mother’s Day, and paid for expedited processing. Received it in Color. No customers service number and nobody responding to emails. Not a good experience…
The portraits came out very nice, well made. Arrived fast. We love them. I highly recommend
My wife has always talked about wanting a picture of our daughter and her grandfather who passed away before she was born and thanks to this site it’s possible and I am super happy how it turned out!
The photo I submitted was horrible quality, and unfortunately it was the only photo my parter had of her late mother. I still decided to give it and try. The artists made it work !! It came out beautifully! I know that my partner will love it ! Thank you Epic paint team!
Absolute Joke! They say all over their website site this is a painting, it's not. They literally just print the exact picture you send then. Absolute garbage. I may have fallen victim to the wording on their site, but this is a trash company. You can get the exact thing from Walgreens for 10% of the price. The photo editing on a basic iPhone is better than what these people do. It's so bad, and their website is written in such a bad way, it looks like I'll win my credit card dispute for being such an awful company.
My (step)son never knew his father and was kept away from him for his entire life. Unfortunately my husband passed two years before I located his son. This portrait is the only visual link he has to the father he was never allowed to meet. Epicpaint did an amazing job. I was so proud to give this gift to him.
ABSOLUTELY TERRIBLE. TERRIBLE ARTIST. PHOTOSHOP IS AWFUL AND NO REFUNDS.
Ordered my portrait then the day before it was suppose to arrive they emailed me saying I owed a additional $20.00 before they "print" my portrait. I tried contacting them for over a month to cancel everything since they haven't "printed " anything. Haven't heard or received anything.
Was after a mother's day portrait, the previews sent through were really poor quality, the Photoshop skills were nowhere what you would expect especially when paying £100 - tried revisions to improve and changing "artists" but got sent the same previews through. Cancelled before anything was tangibly printed and asked for a refund and was offered £40, which was honestly a joke. But frustratingly after feeling I'd been scammed I accepted in the hope of getting something back. Over 3 weeks later and no response - I chased and was offered more revisions!! It's a joke of a company. Absolutely avoid at all costs or suffer being £100 out of pocket, nothing to show for it but time wasted trying to get it back....
Horrendous customer service. They will quickly take your money and refuse to discuss refunds or issue any money due back to you. Artwork was not to my liking and since cancelling, Epic Paint have done nothing to provide me with any confidence that they are handling my cancellation as I continued to receive warning emails that my order was to be processed even though I had emailed numerous times saying cancel. This order was placed back in January and I still have not received any refund. Never use them. There are much better companies out there offering a more professional service and alot cheaper. Ruined what was meant to be an extremely nice gift.
Absolutely shocking was so excited at first then after a week or soo they sent me a preview and it was crap was so disappointed and for the last 3 weeks since I have been emailing them and I am having no reply what so ever . This was meant to be on time for Mother’s Day but surprise surprise it’s not communication is the worst I have ever experienced buying on line and even now I feel like I have been scammed will be very surprised if I receive my photo as good as the ones they advertise on there site .
If I could score lower I would. Worst experience ever with this company. I paid £144 for my order and after chasing them for weeks they sent me my preview. It was horrific. It looked nothing like what I wanted. I therefore eventually requested a refund in which they said they would only refund me £40. Awful experience DO NOT USE THESE SCAMMERS.
Same story as others promised for Mother’s Day and nothing. No contact other than sorry goi g to be late saying would give 25% refund and nothing. Now no contact whatsoever. Reported to relevant people and the bank. My partner thinks I didn’t do anything for her Mother’s Day bunch of wa#*ers
AVOID! It’s a scam!! Never sent me order and don’t reply to emails. Currently claiming money back though PayPal. Guaranteed to deliver for Mother’s Day and I’ve still not had order update 4 days later.
I recently ordered I picture guaranteed to be delivered for Mother’s Day I even went as far as paying £20 extra for express delivery so I had plenty of time to ok before giving to my mother Thursday no news so email and get fobed off that there doing the best they can but no update Friday still no new email and get fobed off again Saturday still no new no reply on email Sunday (Mother’s Day ) email at 2am we’re really sorry we’re doing the best we can Bull s**t now mothers day 120£ down and no update no preview not mothers day president Shocking company with no explanation or care for there promise Guarantee what guarantee
I have tried and tried to get a refund as the preview of the item was terrible so I have cancelled my order. They then said they processed it, they did not I then opened a case with PayPal they responded by saying they won't pay my refund until I close the case, I said I wanted my refund and they are blaming PayPal for not being quick enough I spoke to PayPal and it turns out epic giant hasn't even opened the dispute on there end when I shown them this evidence they have ignored me, they are trying every trick not to refund me so I have to wait 7 days so PayPal can step in and get my money back. EPICPAINTS YOU ARE A LYING SHAM OF A COMPANY!!!!!!
I ordered my piece 2 weeks ago now and no updates from the company I have emailed 2 times to get some kind of update with no response. This was supposed to be a gift for my wife whose grandfather had passed away before meeting our son. To make matters worse they were running a promo if I ordered within a certain number of hours I’d get it by Valentine’s Day, so much for that! At this point I just want my money back they already ruined Valentine’s Day for me.
Seems like they are trying to make me pay to have my picture edited by saying they need a higher quality picture for what reason if you have an artist painting this. Don’t use this company!
They screwed me out of $300. Missed Christmas. After I have sent them many times everything they needed someone new asks me the same question. They won’t talk on the phone. I have not heard anything in weeks. This is a scam don’t buy from them
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