Thorough Communication
Overall the portrait came out nicely, however, one of the original submitted pictures couldn't be used but that information wasn't communicated to me, until I inquired about the update of my product.
About Epicpaint
Data updated- Website
- epicpaint.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 16% (5/32)
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About this business
EpicPaint is the perfect gift for you or a loved one.With EpicPaint, you can turn your favorite photos into a beautiful custom-made portrait, illustrated by professional artists.Relive life's most precious moments or create them by combining multiple images of loved ones who never met.Get a free preview of your artwork once it's ready for review and approval before it's shipped out.Unsatisfied with your portrait? We offer a 100% satisfaction guarantee and will do our best to make it right.
Written by the business, not verified by us.Is Epicpaint legit?
Epicpaint (epicpaint.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 32% give 1 star; The business has replied to 16% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
They made all the necessary changes and…
They made all the necessary changes and were so prompt in doing so!
Reply from Epicpaint2024-06-19
Thank you for your feedback! We're glad we could promptly make all the necessary changes for you.
Pleased
Speedy response. Listen to what I was saying. Your patience with me the customer.
To complete a portrait of two people…
To complete a portrait of two people that have never met is just miraculous! I love EpicPaint you made my husband’s dream come true!
Reply from Epicpaint2024-06-19
We're so happy EpicPaint could bring your husband's vision to life. It's truly special to connect loved ones in a portrait, even if they haven't met. Thank you for sharing heartwarming review!
Repeat Customer
I've used this service in the past. I was very pleased with the quality of the print, time frame turn around & professional that brings me back here.
Reply from Epicpaint2024-06-19
It's fantastic to hear you're consistently impressed with our quality, speed, and professionalism. That's exactly what we strive for at Epic Paint. Thank you!
I absolutely love it!
I absolutely love it!! Goin to be the best fathers day gift ever! I thank you so much! It was an easy process, they were punctual and communication was good.
Reply from Epicpaint2024-06-19
We're so glad you love it! It sounds like the perfect Father's Day gift. We put a lot of care into making the process easy and keeping you informed, so we're happy to hear it went smoothly. Thank you so much for your kind words and for choosing Epic Paint! We hope Dad loves it too!
The service is quick and the picture is…
The service is quick and the picture is beautiful!!!
Great Service
They were timely and patient with picture changes and modifications. My Husband will love it. Can't wait to see the final product
The team was awesome
The team was awesome! They also listen to your likes and dislikes.
Thank you for your patience
Thank you for being kind and patient, for doing modifications the tines needed until it seemed perfect.
Epic paint exceeded my expectations
Epic paint exceeded my expectations. I had a personalized 8X10 canvas portrait done of my father in law who passed away while I was 4 months pregnant. He never got to meet his 6 week old grandson. Epic paint produced a portrait of him holding our son. The detail they captured and the accuracy in the portrait was beautiful. It made me cry. I know this will mean the world to my husband. Epic paint also produced this in a very timely manner. I can’t wait to receive the physical canvas. Thank you so much epic paint. You will have made the first Father’s Day for my husband without his dad very special with this portrait. You guys are angels !
Mother’s Day guarantee was a month…
Mother’s Day guarantee was a month late… said they would give a 20% refund… no refund given! They have a 3 hour cancellation policy (illegal if you ask me!) I wouldn’t give them a penny!!!!!
Reply from Epicpaint2024-06-10
Dear Dustin, We apologize for any inconvenience you've experienced. We noticed an email from May 20th requesting your approval for a refund, which unfortunately went unanswered. However, we've processed your refund as per your feedback. Expect to see it in your account shortly. We encourage you to reply to our email so we can work together to find the best solution for you and ensure your satisfaction with the order. Thank you for bringing this to our attention.
They make sure you love the product
They kept modifying it for me until I thought it was perfect, which was many times lol I appreciated their hard work for my pickiness and it’s perfect!
The preview was absolutely amazing… Omg…
The preview was absolutely amazing… Omg I know he’s gonna love it…
AMAZING!!!
Wonderful experience and the finished product is beautiful!! Everything and more of what I hoped it would be. Thank you.
Very Accomodating
Well I haven't received finished product yet but the process has been more than pleasing. Very accommodating and I appreciate that alot.
5star Product, 5star Team
Not only was this process really convenient and an amazing idea, when I received my photo, I noticed that there was a couple things about my sons face that I didn't love (he had a shadow of teeth when he was only four months). I emailed EpicPaint and within a day, they had someone reach out to me. She was extremely sympathetic and understanding, and even offered me a remake to help fix the issue. I am extremely happy with my photo, attention to detail, consideration, and incredible customer service. Very very very worth your time and money for a priceless piece of art!
It's so much better in person I love them!
The turn out was more beautiful than I expected. Loved it!
My portrait is perfect I love it I’ll…
My portrait is perfect I love it I’ll definitely be recommending
Nice photo
Love the photo but and I love how a shirt eas made for my son since the pic didn't show his shirt the initial picture he spilled juice on it we were at a fair that day. The other two pictures looked more normal and his looked painted which made him look a little different but I'm not sure if that was supposed ti happen or maybe I should've used a different picture but overall the concept and the way the painter was able to combine the three and also look as if his grandfather was holding him was beautiful. My father in law had a stroke so he's unable to hold his grandchildren so to make that come alive in the photo was absolutely beautiful and I will be using this company again for more pictures. Thank you so much for bringing it to life.
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