Equirelief (equirelief.com) has a 2.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I ordered my item on January 13th and still have not received it. Last week when I sent what was probably my 3rd or 4th follow up email, I was told I would get a full refund and when there were more in stock one would be shipped out to me. I have no idea when that will be but I do know that I have not received my refund yet. The only good thing is I did receive polite and expedient replies to the several follow-up emails I sent inquiring as to where my massager was.
I never recieved it after I paid for it back in December
Did not receive item. Communication however was consistent and a refund was eventually issued. Something went wrong with their dropshipping contract I would say.
Is this a joke?! I still don’t have the product I ordered. I don’t even want to give you one star!!
You take our money and then we never receive the product! I bought two of these almost 3 MONTHS AGO and still haven’t received it! Crap company!
Is this a joke? I still haven't even recieved anything yet and it was purchased in Dec!!! I was offered alternatives due to the delay and can't get specific product info/specs to make a decision. This has been an extremely terrible experience and as of now I have neither a product nor my money.
After weeks of waiting I received a shipment notification. Then after a few more weeks I enquired again to find that it was still yet to be shipped. Ended up cancelling my order
Item never showed up. Had to get a refund from PayPal.
I still havnt got my package or refund yet
Order Christmas time, no correspondence until I message 2 weeks ago only to be told it wasn’t available due to shipping. Looking at other reviews this seems to be a common thing. Only good part was I was refunded quickly
Waited weeks for the product and it never arrived had to call several times for a refund. Did get a refund eventually but extremely dissappoint that I didn't get my order
Never received my Equirelief Massager, asked for a refund. They wrote me back via email and said it would be in my account within 3-5 business days…. In Jan 2026…Nada…… had to escalate with PayPal. Got my refund approved through PayPal, today March 21 2026 .Don’t waste your time or money, this site feels fraudy.
They are a con. 4 months nothing, they are a Chinese concern not uk. They said twice via a automated service you have 3 options 3 being full refund. Select this and they say refund made you will have it in 7 days even though no details taken. Then 4 weeks later and a third enquiry and this time the automated reply says its on its way another 6 weeks later nothing. Temu and Amazon have the same machines 1/3 the price, any good??? but at least you will get them.
Zero instructions w/the device. Contacted Ashley-she responded on a Sunday-sent useful instructions on a Monday. Key point I was missing-the device will not work plugged in. Makes safety sense but as I have used other devices on my horse-running an electrical cord-thought that applied here too. Not. TY Ashley!
Great little massage unit at a great price, my horse enjoys his relaxing Equirelief sessions & I use it on my shoulders & back as well. Super easy to use.
Great service, support and products
66 reviews matching