Equirelief

I ordered the Equirelief 8 head massage…

I ordered the Equirelief 8 head massage gun in 30th December 2025. I still haven't received it . Initially Ashley told me they were over whelmed with orders and my order would be fulfilled soon . I got an email notifying me of shipping info on 11th January . By 24th Jan still no movement on shipping. Hadn't been picked up by courier. I emailed again . I was told there was an issue with their courier company that had now been sorted. My order would be sent in the next 2 days. 5 day later still no movement on tracking. Another email sent last Friday 30th Jan with no response. Then I sent another email 3rd Feb and no response. Not impressed. I now want a refund.

Never recieved the product

Never recieved the product. They kept telling me they are having issues with the shipping company but its been well over a month and they have now just stopped responding to me. It is giving big time scam red flags. Company is suppose to be in USA but ships from china? I have not recieved a refund or a response to my last two emails. Update- Took a long time but got a refund

Very impressed with how quiet it is

Very impressed with how quiet it is, the timer is perfect so I can evenly massage each side of my horse.

Item didn’t arrive

Item didn’t arrive. Initially they would respond and said they were having shipping issues, but then they stopped answering. I contacted my bank to refund my money, and received an update that my order was cancelled. Still no refund. Avoid.

Product never received - no customer support or refunds available

Update: customer service reached out to apologize for delay and stated "they are personally monitoring my shipment". I've requested a return/cancellation/refund. Will see what happens. Ordered 12/25. Reached out to "customer support" and was given vague response regarding parcel not populating in tracking. It's been over a month and still no tracking available. No response from customer service either.

My purchase has not arrived yet

Amazing customer service and my horses…

Amazing customer service and my horses love this product

The Equirelief is loved by my horse, However....

The Equirelief is loved by my horse, but better directions on its use is vital for proper care when applying a session. The tiny 2 page pamphlet does not give any directions and is lacking so much! Improving this would help sales!

More horse Rocket loved it.

The Equirelief is a great tool

The Equirelief is a great tool, the machine arrived promptly and would recommend one.

Has helped my pony recover from a hip…

Has helped my pony recover from a hip injury, his back has lifted and he is looking fantastic!

Just love it

This is truly the best device I know. My ponies love it. It's also great that it's very quiet. ❤️❤️ @anouk.thiele

I love my Equirelief!!!

After beginning to use the equirelief, I’ve really found my boy to be more open and better moving, after i found him to be quite stiff in his gaits. The 8 heads makes a regular hour session with a single head human massage gun take only sometimes 20 minutes. I cannot recommend this enough!!!

Amazingggg🤩🤩

Amazingggg🤩🤩 My horses (and I) are in love with the equirelief!!!

Amazing product

Amazing product! Really friendly team

Buyer beware

The website lists an address in Albuquerque, New Mexico and the shipping box had a return address label with Jamaica, New York on it. (Btw, although the item contains a massager with a lithium battery, there were no warning stickers on the box.) I wanted to return the massager. You are required to contact them to get approval first. I was unable to do so by phone because that requires WhatsApp. I sent an email which was promptly responded to. by Ashley who informed me that I would pay return shipping, which seemed reasonable, but the item was to be returned to China. It was suggested I could save money by claiming the item was valued at $5. Nowhere on its website did it say the item was coming from China or would need to be returned to China. Ashley did first offer me a partial refund and I again said that I'd be happy to return the item to either United States address associated with my order. After that she told me there would be no need to return the item and I would receive a refund. Customer service itself is great but the website is definitely misleading .

Genial!!!!

We all want the best for our horses

We all want the best for our horses, right? One of the grooms where I board my horse called me one day to mention that my horse, Teddy, had some tight muscles in his neck and front legs. Suggested a few things I could do for him, including massage. About a week later I saw this cordless massage unit advertised and I knew I had to try it! It’s lightweight, easy to use and easy to carry. After his first massage, the knot in his neck was visibly reduced. Now, when Teddy sees me carrying this toward his stall, he shakes his head up and down in anticipation! I’ve also used this on other horses at the barn who look on with jealousy. There’s nothing like a few carrots and a heated massage to make a horse enjoy a great afternoon - Teddy told me himself! I use this every time I ride him, a few times a week.

Great Customer Service

My TB is 22 yrs old & is starting to have problems in his hind end, most likely arthritis says the vet. He loved the first massage he got but then the machine died completely. We were both very sad! I emailed Ashley and received a replacement a week later. I do daily sessions and it is definitely helping. Fingers crossed I don't wear out this machine. This was an excellent customer service experience!

Awesome customer service!

The first massager I received malfunctioned, I talked to Ashley and she helped me to get a new replacement quickly. The massager works amazing! My horses feel amazing and they seem a lot happier. I definitely recommend this product to anyone who has a horse. It surely works amazing!