I had a great experience with setting…
I had a great experience with setting up the device via the wattapp chat. Nem responded quickly and guided me through.
About eSIM-On
Data updated- Website
- esim-on.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 20 reviews
- Replies to negative
- 20% (1/5)
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About this business
eSIM-On keeps travelers connected at an affordable cost anywhere in 180 countries worldwide.Say good bye to the fear of exorbitant roaming costs - eSIM-On will provide you with worldwide mobile coverage, on 4G and 5G.Browse today one of 800 prepaid bundles - No subscriptions, no surprises.eSIM-On is a universal solution for leisure and business travelers, from the backpacker all the way to the CEO!
Written by the business, not verified by us.Is eSIM-On legit?
eSIM-On (esim-on.com) has a 4.9 out of 5 rating on OK.one, based on 213 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Nems was very helpful with all my…
Nems was very helpful with all my queries. Thanks Nems ❤️
I had a great experience with Nems…
I had a great experience with Nems while setting up my eSIM. They guided me through the process step by step, and everything was activated quickly and smoothly. The service was not only efficient and hassle-free but also affordable. Highly recommend their service and support while traveling anywhere around the world.
Not sharks, good guys!
The big telecom companies are sharks feeding off people who don’t know about, or daren’t try eSIM/eSIMs. If we had used EE we would have paid, in a day, what eSIM deliver for 15 days. Even more impressive, when I stuffed up the install they walked me through it, instantly, online, making everything quick and easy to get up and running properly. Compare that with EE ‘support’ ….takes hours to respond, gives you duff info, etc., etc., etc. PS: Big shout out to tech support wizard Nems, great technical info communicated extremely well.
Fantastic product
Fantastic product, even more so the customer experience! I had an issue once overseas as I did some of the steps wrong. Chatted via WhatsApp and (Carl, amazing) solved it straight away. From lost to back to this world in no time!
Really excellent customer service and…
Really excellent customer service and support. Nems, Carl, Karen, Andoi all have been very supportive during my first use of an eSIM overseas.
Amazing customer support by andoi
They deserve 5 stars
They deserve 5 stars. Top notch customer care service. Easy step by step guide on how to install an eSIM. I highly recommend them!
Carl was very patient and informative
Carl was very patient and informative. We will have to follow up when we get to europe to see if it works but we have all the info needed to get everything set up.
Easy to use
Easy to use, same sim card work in different countries! Excellent support - thanks Nems for helping me today. Highly recommend!
I needed help setting up my eSIM card
I needed help setting up my eSIM card, the support person was patient and walked me thru the process. I highly recommend this company.
Great customer service!
Great customer service!! I am not very tech savvy and had some difficulty knowing which SIM on my phone was my actual eSIM. I immediately got support through WhatsApp, where I was very patiently walked through the entire process of getting everything set up. So appreciate the help Nems gave me!
Best customer support experience!
Best customer support experience I’ve ever had! Andoi (the agent) was available immediately for support over chat, helped figuring out the issue I was having and then helped me fix it, all while being friendly and supportive 👍 All in all 5/5 experience 👌
FABULOUS eSIM support
Andoi was literally FABULOUS. I had loads of questions and he was extremely patient, knowledgeable and courteous with good sense of humour. Gave me great understanding through screenshots. Phenomenal experience to summarize. Well done!!!
Awsome
Awsome! Great support!
Amazing support
Nems supported me with my queries in very agile and friendly way. Strongly recommend
Support great
Great service and support fro Nems
Very professional and fast help
I am totally new to eSIM.
I am totally new to eSIM. NeMs was simply PERFECT and very patient, gave in-depth and substantive responses alongwith providing screenshots to demonstrate. New pristine standard of customer service. Keep up the E X C E L L E N T work, NeMs.
Purchase at your own risk
I bought an eSIM for 7 days - 1 GB package and bought the unlimited WhatsApp and unlimited Google maps add on. However, it wasn’t unlimited as stated and put me in a very difficult position while I was travelling. Upon contacting customer care, they informed me that my unlimited WhatsApp and maps is only valid as long as I have data left- which makes no sense as I wouldn’t purchase the unlimited bundle if I had data and that it was written in fine print somewhere. Further, upon arriving at Thailand I realized that there are plenty of companies that provide a tourist sim for much cheaper and give 15GB data for the same amount of time for a lesser price. My suggestion to anyone trying to get a good data plan for your travel or tour would be to check out local sims rather than falling for such corporate schemes and wasting money.
Reply from eSIM-On2024-12-02
Thanks for the feedback Meghna and sorry this was your experience with us. Indeed unlimited whatsapp and google maps remain unlimited for as long as you have a valid bundle (otherwise customers would just buy these along with 1GB of regular data). On a separate note, indeed you are right, local physical sim cards will always be cheaper than eSIMs and we do not aim to compete on this. You are welcome to reach out to our support team and we will provide you with a free 1GB of data for your next trip.
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