EVOLVED

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Tino, We're sorry to hear the case didn't meet your expectations. Our cases are designed to provide everyday protection while maintaining a slim profile, and they've protected many customers' phones from accidental drops. We understand that preferences can vary, though, and we're sorry it wasn't the right fit for you. Regarding the return, our policy is that used products are not eligible for return under our hygiene and resale guidelines, which is why your request couldn't be approved. However, as you mentioned, if Shipping Protection was purchased, you're welcome to request a refund for that service. We appreciate your feedback and thank you for giving us a try.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Alan, We're sorry to hear about your experience. That certainly isn't the experience we want our customers to have. If your case failed due to a manufacturing defect within such a short time, it should absolutely be covered under our warranty. The replacement fee you were quoted may have been due to a misunderstanding or because the issue was initially assessed differently. We'd really like the opportunity to review this again and make sure it's handled correctly. Please reply to your existing support email or contact us with your order number, and we'll take another look. We appreciate your feedback and hope we can turn this experience around.

Hi Sam, We're sorry to hear that your experience didn't meet your expectations. Our shipping times are clearly displayed before checkout, and while some orders may take longer depending on the destination, we understand waiting can be frustrating. Regarding the fit, your phone should never rattle inside the case. That isn't the experience we aim to provide, and we'd be happy to investigate whether you received a defective unit. If so, we'll make it right. As for the return fee, we don't charge a "restocking fee" on defective products. The fee only applies to approved returns of non-defective items, as outlined in our return policy before purchase. Please reach out to our support team with your order number so we can look into your case and help resolve this for you.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Sean, We're sorry to hear about your experience. If a case truly doesn't fit the phone model it was ordered for, that's not the experience we want anyone to have. The reason we ask for a short video is simply to verify the issue so we can determine whether the wrong item was received or if there's a manufacturing defect. This helps us resolve cases as quickly as possible. We understand that recording the issue can be inconvenient if the phone is the one being used. In those situations, customers can use another device if available or let our support team know, and we'll do our best to work with them on an alternative. We'd genuinely like the opportunity to look into your order and make this right. Please reply to your support ticket with your order number, and we'll review everything as quickly as possible. – Evolved Chargers Support

Hi Bob, We're sorry to hear you were disappointed with your experience. We'd like to clarify that our 30-day return policy is available for eligible items, and the return instructions are provided by our support team. A phone number is not typically required for returns in most regions, but if a courier requests one, we're always happy to assist. We also take pride in the quality of our products, so we're sorry they didn't meet your expectations in this case. If there's anything still unresolved, please reply to your support ticket and we'll be happy to review it again and help where we can. Kind regards, Evolved Chargers Team

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Jeffrey, We're sorry to hear about your experience. The adhesive used in our case is a high-bond adhesive designed for long-term use, but like any adhesive, its lifespan can be affected by factors such as heat, repeated removal, impact, moisture, and the condition of the phone's surface. While we don't currently offer replacement adhesive strips as a standalone product, we understand your frustration that this left you unable to continue using the case. Your feedback is valuable, and we've shared it with our team as it's something we're actively evaluating for the future. If you haven't already, please reply to your existing support ticket or contact us again with your order number. We'd be happy to review your case once more to see if there's anything else we can do to help. Kind regards, Evolved Chargers Team

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Alison, We're sorry to hear that you're disappointed with your experience. We take product quality and customer service seriously, and we certainly do not intend to leave customers feeling unheard. Our warranty team reviews each case based on the information provided to determine whether the issue is due to a manufacturing defect or damage that occurred during use. While we understand you disagree with the outcome, we do not misrepresent our policies, and we're sorry we couldn't reach a resolution that met your expectations. If you'd be willing to give us another opportunity, please reply to your existing support ticket or email us with your order number. We'd be happy to have your case reviewed again. Kind regards, The Evolved Chargers Team

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience. While we understand that similar-looking products can be found elsewhere, our products are designed to meet our own quality standards and specifications. We also work hard to provide responsive customer support and stand behind our products if any genuine manufacturing issues arise. We appreciate you taking the time to share your opinion and will continue working to improve both our products and our customers' experience.

Hi Maria, We're sorry to hear that you were disappointed with your experience. Our Titanium Sport Band is compatible with the 42mm Apple Watch Series 10, as well as the larger Apple Watch sizes listed on the packaging. The connector dimensions are standardized by Apple across these models, which is why they share the same band size. That said, we understand that your concern is about the appearance and fit rather than compatibility. Product photos can sometimes look different depending on the watch model shown, camera angle, and lighting, and we're sorry if your expectations weren't met. Our support team responded based on the product's compatibility specifications, but we certainly didn't intend to dismiss your concerns. We appreciate your feedback regarding the product imagery, and we'll review it internally to see whether it could better represent the fit across different Apple Watch models. Thank you for taking the time to share your experience.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.