EVOLVED (evolvedchargers.com) has a 2.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
c
customer · 4 reviews · Experienced 2026-07-11 ·
★★★★★
Evolved IPhone 17 pro Max Case
Case fits perfectly the iPhone 17 pro max now looks like a naked iPhone. It’s as if it has no case fitted. The Mag safe works perfectly if anything the magnetism has improved. The wallet is now near impossible or more difficult to remove. The packaging was very good communication was adequate. Enough to keep you well informed. The delivery was on time. Very professional service would highly recommend.
Reply from EVOLVED2026-07-13
Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.
The company does not back their product, mine fell apart in less than a month and they only offered to replace it at a cost. Terrible customer service, bad product, stay clear of this company. The AI reply is incorrect, because the product never worked right out of the box, they just sell substandard products
Reply from EVOLVED2026-07-10
Thank you for your feedback, Silvya.
We're sorry to hear that you were disappointed with your experience. We always stand behind genuine manufacturing defects and are happy to replace products that qualify under our warranty.
In your case, after reviewing the photos and information provided, our team determined that the damage was consistent with external impact or accidental damage rather than a manufacturing defect, which is why it was not covered under our warranty. As a goodwill gesture, we still offered a discounted replacement.
We understand this wasn't the outcome you were hoping for, but we do our best to apply the same warranty policy fairly to every customer. If there's any new information you'd like us to review, please don't hesitate to contact us—we're always happy to take another look.
Good products with excellent support when we have questions
Reply from EVOLVED2026-07-10
Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.
L
Linda Simister · 4 reviews · Experienced 2026-05-01 ·
★★★★★
All promises & no action!
In May 2026 I wrote a review on Trustpilot concerning the abysmal customer service that Evolved Chargers provided concerning a faulty product I purchased from them.
My review received a prompt reply from the company, apologizing and advising that if I provided further details they would look into it.
I provided the information concerning my previous extensive attempts to have them replace the faulty item.
Two months later, I have not heard back from Evolved Chargers.
Useless!
Reply from EVOLVED2026-07-09
Hi Linda,
We're sorry to hear that this has been your experience.
This certainly isn't the level of service we aim to provide. If you replied with your details and didn't receive a follow-up, it may have been missed due to an error, and we sincerely apologize for that.
Please contact us again with your order number (or reply to your existing email), and we'll personally review your case and make sure it receives the attention it deserves.
Thank you for bringing this to our attention.
– Evolved Chargers Support
C
Candy · 2 reviews · Experienced 2026-05-25 ·
★★★★★
Do not waste your money on this…
Do not waste your money on this company. They sell overpriced, poor-quality products that don’t even last a month, then make the refund process as painful as possible when things inevitably break.
I provided the video evidence they requested, only to receive endless automated responses and ridiculous excuses as to why they wouldn’t honour a refund. At one point they even tried blaming me for damaging their faulty product.
After reading the reviews, it’s obvious this is not an isolated issue. So many customers are saying the same thing — cheap quality, terrible customer service, and zero accountability. Honestly shocking they’re still in business.
Reply from EVOLVED2026-07-09
Hi Candy,
We're sorry to hear that you're disappointed with your experience.
We ask customers for photos or videos so our technical team can assess the issue and determine the appropriate resolution under our warranty process. This is a standard step intended to help us identify genuine manufacturing defects—not to make the process more difficult.
We also understand how frustrating it is if you felt your concerns weren't properly addressed. That's certainly not the experience we aim to provide.
If you're willing, please reply to your existing support ticket with your order number, and we'll have your case reviewed again by a member of our team.
– Evolved Chargers Support
K
Kim · 1 review · Experienced 2026-05-04 ·
★★★★★
Just don’t buy from these people
I bought an iPhone case. It arrived reasonably quickly but unfortunately it doesn’t fit, even though it is the correct case for my model of phone. I had other people try to get it on and they couldn’t either. I contacted them to return it and get a refund under their “30 day risk free trial” terms but they keep sending me the same form emails over and over again asking me to do this or that which is impossible, like return the faulty case in its unopened original packaging! Another email said that they had examined the case I had sent back and because it had been opened they couldn’t give me a refund. The problem there was that I hadn’t sent the case back. It’s still sitting on my table. I keep emailing them and they keep sending me the same form emails back over and over. And the quality of the case is rubbish too. Just don’t buy from them.
13 July 2026 - as a result of seeing this review they are now saying that they can't refund my money because it is outside their 30 day warranty period, even though my first contact with them wanting to return their faulty product was on 17 May and we have had almost daily email exchanges since then. They have been stringing me along for nearly two months now with endless lying form emails. Don't even think about buying from them.
Reply from EVOLVED2026-07-09
Hi Kim,
We're sorry to hear about your experience.
If the case you received genuinely doesn't fit the phone model it was ordered for, that's not the experience we want anyone to have. We also apologize if our previous responses felt repetitive or caused confusion.
Regarding our 30-day guarantee, unopened and unused products are eligible for return under our policy, while products with manufacturing defects or fitment issues are handled separately. Based on your review, there appears to have been some misunderstanding, particularly regarding the return status you mentioned.
Please reply to your existing support ticket with your order number, and we'll have a team member review your case manually to ensure it's handled correctly.
– Evolved Chargers Support
D
David Cutcheon · 3 reviews · Experienced 2026-07-07 ·
★★★★★
My new phone case from Evolve s awesome
My new phone case from Evolve is amazing. It is the exact orange colour of the phone and once it is on you wouldn’t even know there is a case. Super impressed.
Reply from EVOLVED2026-07-08
Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.
I would give them zero stars if I could avoid this company poor service and poor product
Reply from EVOLVED2026-07-09
Hi Keiron,
We're sorry to hear that you were disappointed with both your experience and the product.
We always aim to provide responsive customer service and stand behind the quality of our products. Unfortunately, your review doesn't include any details about the issue, so we'd genuinely appreciate the opportunity to understand what went wrong and make things right.
Please reach out to our support team with your order number, and we'll be happy to review your case and work toward a fair resolution.
– Evolved Chargers Support
T
Tim Barrett-Jolley · 1 review · Experienced 2026-07-04 ·
★★★★★
Awful
Awful - product broke within one day of receiving it. I have tried to get a refund ever since and they just respond with it is over the 30 days refund policy. It wasn’t - I ordered 3rd June - took ages to arrived - finally arrived 13th June - broke 14th June - raised my complaint 14th June.
Awful product - even more appalling customer service.
Reply from EVOLVED2026-07-06
Thank you for your feedback, Tim.
We're sorry to hear about your experience. We take product quality seriously, and if an item arrives with a manufacturing defect or fails shortly after delivery, we always work to resolve it.
Based on the timeline you've shared, we'd like to review your case again, as what you've described does not sound like it should have been declined simply due to our 30-day policy. It's possible there has been a misunderstanding.
Please reply to your original support email with your order number (or contact us again if needed), and we'll personally investigate this for you and make sure the case is handled correctly.
If I could put 0 stars I would!! Horrible company - products are so cheap - I bought 2 - opened one to try on my phone - hard to get on and take off - asked to return 1 day after I received them and they denied me .
DO NOT BUY FROM THEM -
I am denying my Purchase through my credit card -
Reply from EVOLVED2026-07-03
Hi Julie,
We're sorry to hear that you were disappointed with your experience.
As outlined in our return policy, we can only accept returns for products that are unopened and unused for hygiene and resale reasons. Since one case had been opened and tried on the phone, it was unfortunately no longer eligible for a standard return.
We understand that this may be frustrating, but we do apply the same policy consistently to all customers. If there is ever a manufacturing defect or if the wrong item is received, we're always happy to replace it at no cost.
We appreciate your feedback and wish you all the best.
Despite an order being placed on 2 June, it's now the 30 June and I still haven't received the order. This company is a joke, terrible customer service, no tracking information and will not provide a refund. DO NOT ORDER FROM THIS COMPANY
Reply from EVOLVED2026-06-30
Thank you for your feedback, Tristan.
We're sorry to hear about your experience. This is certainly not the level of service we aim to provide.
Without your order number, we can't look into the specific details here, but if your package has been delayed or there's an issue with the shipment, we'd like the opportunity to investigate it and make things right. Please contact us with your order number at [email protected], and we'll review your case as quickly as possible.
We appreciate your patience and hope to resolve this for you.
I have had similar cases in the past that look like this one but have been flimsy and plastic when they arrive. I was a little dubious when I ordered it but I decided to try it. It is the best decision made. The case is strong and metal. It works with my WiFi charger. In short I love it. So much so that three weeks after buying it I decided to upgrade my phone and now another one is on its way. This time though I have no concerns about what the quality will be like.
Reply from EVOLVED2026-06-28
Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.
D
Donald Chinn · 9 reviews · Experienced 2026-06-26 ·
★★★★★
Horrible return policy
Purchased a phone case and it did not meet my expectations. Tried to return it and found they have a 30% re-stocking fee plus I have to pay for shipping. Then they rejected my return because I had opened it. Don’t buy from this company.
They replied with no help stating they don’t except opened returns but it wasn’t sealed when I received it. Again don’t buy from this company.
Reply from EVOLVED2026-06-27
Hi Donald,
We're sorry to hear the product didn't meet your expectations.
Our return policy is clearly stated on our website before purchase. As outlined, opened or used products are not eligible for return, since they can no longer be resold as new. This policy helps ensure all customers receive brand-new products.
Regarding the restocking fee, our current policy is a **25%** restocking fee for eligible returns, not 30%.
We understand that our policy may not suit everyone's preferences, and we appreciate your feedback. If you believe there has been any misunderstanding with your order or your return request, please contact our support team and we'll be happy to review it.
Kind regards,
Evolved Chargers
I would strongly advise people to stay away from Evolved Chargers.
I purchased an Apple Watch strap and, considering the price, I expected much better quality. Instead, it broke in less than two weeks with normal daily use. When I contacted customer service, the experience only got worse.
Their first response was that the item was outside their one month warranty period, even though it clearly wasn't. After I pointed out their mistake, they changed their story and claimed the damage was due to "normal wear and tear."
Seriously? An Apple Watch strap breaking in under two weeks is considered normal wear and tear? That's simply not believable.
Rather than standing behind their product, they looked for excuses to avoid honoring what should have been a straightforward warranty claim. The quality is poor, the products are overpriced for what you get, and the customer service is among the worst I've experienced.
Buyer beware. There are plenty of companies that offer better quality products and actually stand behind what they sell. I won't be buying from Evolved Chargers again.
Reply from EVOLVED2026-06-26
Hi Vicky,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
A watch strap should certainly last longer than two weeks under normal use. After reviewing your case, our team determined that the damage was consistent with physical damage rather than a manufacturing defect, which is why it wasn't covered under our warranty. We understand you disagree with that assessment, and we're sorry for the frustration this has caused.
Regarding the warranty timing, we apologize for the confusion in our initial response. That was an error on our side, and we corrected it as soon as it was brought to our attention.
We always aim to handle warranty claims fairly based on the evidence provided, and we never intend to make the process difficult for our customers. We appreciate your feedback, as it helps us improve both our products and our customer service.
Kind regards,
Evolved Chargers
b
ben · 4 reviews · Experienced 2026-06-24 ·
★★★★★
Bought a £30 metal phone case from this…
Bought a £30 metal phone case from this company, 34 days later the latch that clips the back section broke and made the case useless. Contacted the company who were unable to provide any refund or replacement because it was outside their 30 day warranty. Wouldn’t buy again from them, overpriced, poor quality and shocking warranty.
Reply from EVOLVED2026-06-25
Hi Ben, we're sorry to hear your experience didn't meet your expectations. We understand how frustrating it is when a product develops an issue, especially so soon after purchase. Our warranty policy is outlined on our website, but we appreciate your feedback and will share it with our team as we continuously review both our products and our customer support policies. Thank you for taking the time to let us know about your experience.
p
philip kitchener · 2 reviews · Experienced 2026-06-23 ·
★★★★★
Great communication throughout purchase…
Great communication throughout purchase and delivery process
Reply from EVOLVED2026-06-23
Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.
M
MANGEL · 16 reviews · Experienced 2026-06-23 ·
★★★★★
Perfect product as described
Perfect product as described. There was a similar product on Amazon for half price but there was a complaint the screw would loosen. This is a robust product and has to order again because my family member wanted to steal mine. ❤️
Reply from EVOLVED2026-06-24
Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.
N
Nick Crawley · 4 reviews · Experienced 2026-06-22 ·
★★★★★
Cost too high for returns
I received a metallic case for my iPhone 17 Pro today, but the size sent is for the iPhone 17 Pro Max. I have read their terms for return but it seems it wouldn't eligible for exchange if I have to pa a 25% restocking charge and all fees for return. This make it not worthwhile to return it as the cost is too high. I will not buy anything directly from this company again, and will only buy from a reputable company like Amazon in the future. A shame as the products I have previously (from Amazon) have been quite good.
Reply from EVOLVED2026-06-22
Hi Nick,
Thank you for your feedback, and we're sorry to hear about your experience.
If you received an iPhone 17 Pro Max case after ordering an iPhone 17 Pro case, please contact our support team directly. If we shipped the wrong item, we will of course make it right and arrange a replacement at no cost to you.
The 25% restocking fee mentioned in our return policy applies to certain change-of-mind returns and does not apply when we have made an error with the order.
We're glad to hear you've been happy with our products in the past, and we'd appreciate the opportunity to resolve this for you. Please reach out to us with your order number, and we'll investigate the issue right away.
Best regards,
Evolved Chargers Support Team
S
Sultan Shaikh · 1 review · Experienced 2026-06-19 ·
★★★★★
Quick and Excellent Customer Service by…
Quick and Excellent Customer Service by Jane
Reply from EVOLVED2026-06-22
Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.
