EVOLVED

Hi Sara, We're very sorry to hear about your experience and the damage to your phone. After reviewing your case, we'd like to clarify that our warranty period begins from the date of delivery and covers manufacturing defects. The timing of our response did not affect your eligibility for warranty consideration, as claims are assessed based on when the issue occurred and was reported. We understand how frustrating it is when a phone is damaged after a drop, especially with a new case. However, no phone case can guarantee complete protection against all impacts, as the outcome depends on factors such as the height, angle, and surface of the fall. While our cases are designed to provide a high level of protection, they cannot prevent damage in every circumstance. That said, we take all product feedback seriously and have thoroughly investigated your claim. Based on our assessment, we did not find evidence of a manufacturing defect that would qualify for a warranty replacement. We appreciate your feedback and regret that we were unable to provide the outcome you were hoping for. Kind regards, Evolved Chargers Team

Hi Sheik Of Chic, We're sorry to hear about your experience and that the product did not meet your expectations. The charger and wallet you purchased are designed to work with MagSafe-compatible devices and cases. If the magnetic connection was significantly weaker than expected, we'd certainly want to investigate whether there may have been a compatibility issue or a defective unit. Regarding our return policy, opened products are generally evaluated on a case-by-case basis due to the nature of electronic accessories. However, our goal is always to help customers find a fair resolution when a product is not functioning as intended. We regret that you felt unsupported during your interaction with our customer service team. That is not the experience we aim to provide. We'd appreciate the opportunity to review your case again and see if there is anything further we can do to help. Please contact us directly with your order number and reference this review. Thank you for sharing your feedback. — Evolved Chargers Support Team

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Steve, we’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the experience we want for our customers. While our warranty policy is 30 days, we still take product quality concerns seriously and would like the opportunity to review this further with you. Please reach out to our support team with your order details and photos of the case so we can take a closer look and see how we can help. Your feedback has also been shared internally with our product team as we’re always working to improve both our products and customer experience.

Hi Kevin, we’re sorry to hear that you’re dissatisfied with your experience. We take feedback like this seriously and always aim to be transparent about our products, policies, and customer service. We do not intentionally mislead customers, and we’re disappointed to hear that the item did not meet your expectations. Our team responds to all return and support requests in line with our stated policies, but we would still like the opportunity to review your case again. Please contact our support team with your order number so we can look into this further and work toward a resolution.

Hi Josh, We’re sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback. While this product was outside our return/support policy period, we still aim to provide helpful and responsive customer service at all times. We apologize if your experience did not reflect that standard. If you’d still like us to review the matter further, please feel free to contact us at [email protected] with your order details. – Evolved Chargers Support Team

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We always aim to provide products that offer good value and reliable performance, so it’s disappointing to hear you found the charger inadequate and the accessories below standard. We also understand your frustration regarding the returns process and review experience. We want to clarify that we never alter or selectively remove genuine customer reviews based on rating. Reviews across different platforms can naturally vary, and we appreciate all honest feedback as it helps us improve both our products and service. If there’s anything unresolved, we’d still welcome the opportunity to review your case directly and see if we can help reach a better outcome.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Deborah, We’re really sorry to hear about your experience and the faulty case you received. If the item arrived warped or damaged and doesn’t fit your phone properly, of course we will replace it free of charge or arrange a full refund for you. This is not the experience we want our customers to have, and we completely understand your frustration with the delay in communication. Please contact us directly with your order details so we can resolve this for you as quickly as possible. Thank you for bringing this to our attention.

Hi Karen, We’re very sorry to hear about your experience with the iPad case. What you’ve described is certainly not the level of quality we expect from our products, and we understand how disappointing this must be — especially after such a short time of use. We appreciate you taking the time to leave detailed feedback, as it helps us identify where improvements are needed. Issues like fraying, sagging, and coating deterioration after only 2 weeks are not typical, and we’d like the opportunity to review this further with you. Please reach out to our support team with your order number and photos of the damage so we can take another look and work toward a solution. Best regards, Evolved Chargers Support

Hi Mercedes, We’re really sorry to hear about your experience with the case. A crack appearing after only 5 weeks is definitely not the standard we aim for. Our warranty policy covers manufacturing defects within the stated period, but we understand your frustration and appreciate you taking the time to share this feedback. We’re reviewing cases like yours internally to see where we can improve both our products and customer experience. Please feel free to contact us again with your order number if you’d like us to take another look at the situation. Best regards, Evolved Chargers Support

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi S Seagle, We would of course have sent the correct size free of charge if the wrong case had been shipped. However, after reviewing the order, the size received matched the size selected at checkout. As stated in our refund policy, we do not accept returns for opened or used items. We understand this situation is frustrating and we did try to offer a discounted replacement as a courtesy. We appreciate your feedback and are sorry the experience did not meet your expectations.

Hi Attila, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the keyboard case did not meet your expectations, especially given the premium price point and the intermittent touchpad issue you described. We completely understand how frustrating intermittent faults can be, both to experience and to document. Our support team requests video evidence in many cases because it helps us verify technical issues and speed up warranty handling with our suppliers, but we appreciate that this is not always easy when the problem occurs unpredictably. That said, we never want any customer to feel ignored or dismissed, and we’re sorry that this was the impression left during your return process. Your feedback regarding both the product quality and the communication around the case has been noted internally and will be reviewed with the team. We also appreciate honest feedback, including criticism, as it helps us improve both our products and customer experience. We regret that this situation has left you feeling disappointed. Kind regards, Customer Support Team

Hi Josh, We’re sorry to hear you were disappointed with the case. While our cases are designed to provide protection during normal everyday use, no case can guarantee complete protection from every type of drop or impact, as outcomes can vary depending on the angle, surface, and force of impact. We also want to clarify that we never intended to suggest the case was “used incorrectly,” only that physical damage from drops is not considered a manufacturing defect under our policy. We appreciate your feedback and take comments about durability seriously as we continue improving our products.