THE RIDE NYC (experiencetheride.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 64% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 58% of negative reviews. Last updated 2026-08-10.
What people say
A
AD · 41 reviews ·
★★★★★
Expect disappointment- Very unreliable company
Very unreliable company. They cancelled our booking minutes before we got there by email and whilst we were travelling to it and also stated we could not rebook this week. They also cancelled their sister attraction “The Tour” less than 2 weeks ago - though we were able to rearrange - hopefully that one will not get cancelled on the day too again. No real apology and even included information in the cancellation email about getting to the attraction and arriving early for it!
Reply from THE RIDE NYC2022-09-01
We are sorry to hear about your experience with us. We hope you were able to enjoy The Tour while you were here. We do hope you come back and give us another chance in the future.
M
Melanie Graham · 1 review ·
★★★★★
Didnt see as much as hoped to
I was a little disappointed in the Ride. We went around the vbock twice I believe, and really didnt see as much as I thought we would. We did go by the Columbus statue and saw a globe but wasnt told what it was. The street entertainers were awesome, until a bus blocked the view. The hosts were entertaining.
Reply from THE RIDE NYC2022-09-01
Hi Melanie, thank you for your review. We have two attractions, THE RIDE and THE TOUR. The streets come alive during THE RIDE – an uproarious one-of-a-kind theatrical adventure where you have the best seat in the house. We invite you to take a bite out of The Big Apple with our two hilarious hosts, and enjoy surprise performances during this unique 75-minute show. THE TOUR is our premium sightseeing tour with a licensed Tour Navigator guide that will guide you through 10 NYC neighborhoods and 50 landmarks. Two great and different experiences on the same custom-designed, multimillion-dollar bus. Maybe you were looking for THE TOUR instead. Please check out our website https://experiencethetour.com/about-the-tour/ for tickets.
M
Michael Lyons · 5 reviews ·
★★★★★
A must do!!
It was very different to what we expected, having only went because it was part of the New York pass, our guides Jackie and Scott were fantastic and really informative. The experience was fun, engaging, and I’d recommend it to anyone- really glad we went!
Reply from THE RIDE NYC2022-08-21
Hi Michael, thank you for your review. We are so glad you had a great time! Audiences like you are why we do it every day. We hope to see you again soon, and don’t forget to tag @theridenyc in your social media posts so we can see your gorgeous faces!
T
The Smiths · 1 review ·
★★★★★
Just great entertainment
Reply from THE RIDE NYC2022-08-12
We are happy to hear that you enjoyed your experience. The Ride is full of surprises, but one thing is always true – our audiences are the BEST in the world! Thank you for your review. Don’t forget to tag us @theridenyc on social media.
O
Odelcia · 7 reviews ·
★★★★★
Loved every part of it
Loved every part of it. It was my second time doing it because I was travelling with a friend who had never been to nyc and wanted to share the ecperience because i had enjoyed it so much the first time. It was as fun and entertaining. Yes i knew the concept but the actors and the hosts were different so it was like a different experience. I recommend the ride as many times as you want it is that fun. A different entertaining experience in nyc
Reply from THE RIDE NYC2022-08-12
Hi Odelcia, thank you so much. We love the Ride too – but most of all we love our awesome audiences. Don’t forget to tag us @theridenyc on social media.
M
Mark Rullo · 1 review ·
★★★★★
Really worth it
The guide was great, really funny guy and taught us about the city. The bus was comfortable and really neat.
Reply from THE RIDE NYC2022-08-12
Hi Mark, Thank you for your 5 Star Review! Our team works so hard to give audiences a memorable experience and we truly appreciate it when you let us know you had a good time! We would also love to see photos or videos of your experience! Tag us @theridenyc on social media with your pics – we love to repost our amazing customers. Thanks again!
b
beniamino giambr · 1 review ·
★★★★★
Too short.
Too short.
Great ambiance.
Always the same area.
This is not what we were expecting
Reply from THE RIDE NYC2022-08-06
Thank you for your feedback. We have two attractions, THE RIDE and THE TOUR. The streets come alive during THE RIDE – an uproarious one-of-a-kind theatrical adventure where you have the best seat in the house. We invite you to take a bite out of The Big Apple with our two hilarious hosts, and enjoy surprise performances during this unique 75-minute show. THE TOUR is our premium sightseeing tour with a licensed Tour Navigator guide that will guide you through 10 NYC neighborhoods and 50 landmarks. Two great and different experiences on the same custom-designed, multimillion-dollar bus. Maybe you were looking for THE TOUR instead. Please check our site at https://experiencethetour.com/ for the THE TOUR tickets.
M
Marianne · 2 reviews ·
★★★★★
Our multi-generational group all…
Our multi-generational group all enjoyed it!
Unique way to
Don't know what we enjoyed more...the surprises along the way, the architecture, or the reactions of the people on the street....but it was fun!
This was a repeat trip for me since I went three years ago and enjoyed it so much I knew I had to share it with the rest of my family. A few less "surprises" than the first time I went, but group didn't notice and all enjoyed it.
Reply from THE RIDE NYC2022-08-06
Hi Marianne, we are happy to hear that you and your party enjoyed the experience. The Ride is full of surprises, but one thing is always true – our audiences are the BEST in the world! Especially when they bring fun people along with them. Thank you for your review. Don’t forget to tag us @theridenyc on social media.
K
Kristine · 2 reviews ·
★★★★★
Skip it!
Took this tour with the Go City and it was SOOOO not worth it. We arrived very early so we could pick our seats. It was sprinkling out, so they told us not to wait at the sign and to go inside to wait. We did and then noticed people outside right before the bus was loading. We were told it didn't matter. I explained the entire reason we got there very early was to get the seats we wanted. Once out there, lines didn't matter anyway because everyone was allowed to jump in however they wanted.... Alright, I will move on from this point.
There are 2 different hosts with microphones trying to talk over each other and it was just noise. This "top of the line speaker system" was simply loud. The hosts try to be cute and funny, but they are not. For example, at the start they tell you to buckle up and make this big to do about it, only to be like "just kidding, there are no seatbelts." The handful of "street performers" are ones hired by the company to perform when they drive by and were not that entertaining.
I can only guess the price is so high so that it will push Go City people to go on the tour thinking they have a good deal. Nobody in their right mind would pay full price for this joke!
Reply from THE RIDE NYC2022-08-12
Hi Kristine, thank you for your feedback. We continuously update our content. You may see new places, landmarks, hosts, performers and performances. We do hope you come back and give us another chance soon.
J
JOHN GREGORY · 2 reviews ·
★★★★★
Highly overrated & Slightly Inappropriate
Highly overrated. Jokes are inappropriate. The tour guide was humping the window screaming at the top of his lungs during the last song.
Reply from THE RIDE NYC2022-08-06
Hi John, thank you for your feedback. We do our best to make sure the show is family friendly. We do hope you give us another chance in the future.
L
Laura Labrador Altozano · 2 reviews ·
★★★★★
Recomended
It was so great! The guys were so kind and funny :)
Reply from THE RIDE NYC2022-08-06
Hi Laura, thank you for your review. We are so glad you had a great time! Audiences like you are why we do it every day. We hope to see you again soon, and don’t forget to tag @theridenyc in your social media posts so we can see your gorgeous faces!
C
Christoph Wöss · 2 reviews ·
★★★★★
Basically a very nice idea but too loud
Basically a very nice idea and we liked the "random" actors on the street most. The voice of the 2 entertainers was much too loud. After 1,5 hours in the bus I had a slight hearing damage. One of the 2 exaggerated too much, way too much. He was not offensive but somehow too childish. Well, everyone has a different kind of humour...
Reply from THE RIDE NYC2022-08-12
Thank you for your feedback. We continuously update our content. You may see new sights, landmarks, comedians and performers next time. We do hope you come back and give us another chance soon.
A
Ayanna Greenidge · 1 review ·
★★★★★
We had an INCREDIBLE experience!
We had an INCREDIBLE experience! Scott was a great tour guide. SO FUNNY and kept the whole bus engaged! The street performers were awesome too! Especially Classic. Will definitely recommend the experience to others!
Reply from THE RIDE NYC2022-08-06
Hi Ayanna, thank you for your 5 Star Review! Our team works so hard to give audiences a memorable experience and we truly appreciate it when you let us know you had a good time! We would also love to see photos or videos of your experience! Tag us @theridenyc on social media with your pics – we love to repost our amazing customers. We hope to see you again soon. Thanks again!
G
Gregory Dorn · 1 review ·
★★★★★
Four of us really enjoyed the history
Four of us really enjoyed the history, the guide’s knowledge & humor and the special effects theTour provided. We were so happy to choose this stadium seating experience rather than the BigBus or Hop on Hop Off
Reply from THE RIDE NYC2022-07-18
Thank you so much. We love The Tour too – but most of all we love our awesome audiences. Don’t forget to tag us @thetournyc on social media.
L
Lorna · 2 reviews ·
★★★★★
Excellent experience we loved it
Excellent experience we loved it! The tour guides were outstanding such good fun!
Reply from THE RIDE NYC2022-07-18
Thank you for joining us on The Ride! We are glad you enjoyed it, feel free to tag us @theridenyc for any photos/videos you've taken. Thank you so much for being a part of our experience!
A
Arica Maurer Caskey · 1 review ·
★★★★★
Not as good as I thought
I really was excited about The Ride but to be honest it wasn’t as good as I had hoped. You really didn’t tour the city. They just gave information on two buildings. Although the two staff were funny sometimes people didn’t laugh at their jokes and it was awkward. I did like the street performers. Great concept just not fully there yet
Reply from THE RIDE NYC2022-07-18
Thank you for your review. We have two attractions, THE RIDE and THE TOUR. The streets come alive during THE RIDE – an uproarious one-of-a-kind theatrical adventure where you have the best seat in the house. We invite you to take a bite out of The Big Apple with our two hilarious hosts, and enjoy surprise performances during this unique 75-minute show. THE TOUR is our premium sightseeing tour with a licensed Tour Navigator guide that will guide you through 10 NYC neighborhoods and 50 landmarks. Two great and different experiences on the same custom-designed, multimillion-dollar bus. Maybe you were looking for THE TOUR instead. Please check out our website for THE TOUR and tickets.
A
Allan · 1 review ·
★★★★★
A Nice Ride
I liked the setup on the bus with side-facing seats. Jackie the tour guide was fabulous. Quite charming and informative with a good sense of humor. I liked the interaction with people we "passed" on the street. All in all, I was quite satisfied although my brother was the one paying for the tour.
Reply from THE RIDE NYC2022-07-18
Thank you so much. We love the Ride too – but most of all we love our awesome audiences. Don’t forget to tag us @theridenyc on social media.
j
juan carlos acosta rojas · 2 reviews ·
★★★★★
A little problem
I don't understand English very well and they should put headphones in other languages so that they can enjoy the show even more.
Reply from THE RIDE NYC2022-07-18
Thank you for your feedback. Both The Ride and The Tour are in English only. We hope to have Bilingual Rides and Tours back in 2023, please check back with us next year to see if those are available. Thank you.
S
Steve Taylor · 18 reviews ·
★★★★★
Wow! One of the best things we did.
Absolutely amazing! Loved it! Great little tour around central Manhattan.
Jackie and Scott were funny and informative.
Really unusual coach, 3 rows of seats running the length of the coach, with a glass roof and big window, essentially, a touring show. Surprises on the way. The reaction of the pedestrians as we passed was amazing. Gets you out your comfort zone. 5 Stars
Reply from THE RIDE NYC2022-07-18
Thank you for your 5 Star Review! Our team works so hard to give audiences a memorable experience and we truly appreciate it when you let us know you had a good time! We would also love to see photos or videos of your experience! Tag us @theridenyc on social media with your pics – we love to repost our amazing customers. Thanks again!
M
Marshall . · 1 review ·
★★★★★
Fun and Engaging…But Hot Bus
The hosts were fun and engaging. The performers were great! They made my daughter feel so special for her birthday. The reasons for my 3 rating were: 1) The bus was so hot. No AC. We were sweating and it was uncomfortable. 2) Only 4 performers throughout the entire tour, which all did a great job. Guess my expectations were higher, based on the cost.
Reply from THE RIDE NYC2022-07-18
Thank you for your review. We do the best we can to keep the buses as cool as possible in summer. We do have two different AC systems working in tandem to cool the bus. While the AC is blowing, the bus has glass windows and you can feel the warmth when the bus is directly in the sun. We continuously update our content. You may see new places, performances, and hear new information. We hope you will come back and give us another chance soon. Thank you.