Customer service excellent
Customer service excellent, would definitely buy from this company again. Have recommended to family.
About Eyekeeper
Data updated- Website
- eyekeeper.com
- Category
- Health & Medical
- Location
- United States · Old Forge
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 86% (19/22)
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Is Eyekeeper legit?
Eyekeeper (eyekeeper.com) has a 3.5 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
Poor substitute
They decided that the reading glasses I wanted, and ordered, were out of stock. So I chose a bundle of five cheap reading glasses. They are just what you would expect.
Reply from Eyekeeper2025-12-02
Dear Customer, We apologise for the unpleasant shopping experience. If there are any quality issues with the glasses, please contact us at [email protected]. We will deal with it asap. We look forward to your reply. Have a nice day! Kind regards, EYEKEEPER
Fabulous glasses
I purchased two pairs of glasses - picked Eyekeeper because they have a great choice of colours and styles and I like something colourful and a bit different. I bought a bright pink pair with round lenses and a hexagonal purple pair. They are easy to order, reasonably priced and look fabulous. I like a few pairs in different rooms and will definitely purchase again. Customer services personnel respond quickly if required.
Shame they smell of "old tom cat!"
I can't fault the service received from this company. The glasses were delivered quickly and of a reasonably good quality considering the price. My only gripe is that the material they make the glasses from, smells strongly of "old tom cat". I've tried giving them a wash but the smell persists! I just hope it eventually wears off!
Good but not my fave.
My favorite glasses are wonderful. They look good on me and more importantly they sit light on my face. Un fortunately, because they are so light, they are easily broken. This logical consequence seems like a fair trade off to me. They're inexpensive. I'll order more. this time they did not have my favorite in stock. The similar styles are not as suitable.
Reply from Eyekeeper2025-11-02
Dear Customer, We apologise for the unpleasant shopping experience. We have contacted you via email to communicate with you about this issue. You can also contact us by email [email protected]. We look forward to your reply. Have a nice day! Kind regards, EYEKEEPER
Outstanding Customer Service!
They are so good and well built, that I bought another pair. The second pair arrived together, but each prescription side on separate boxes. Unfortunately, the mating half detent came broken so they couldn't be properly mated. Didn't complain, I glued them together and moved-on since I needed to go overseas 3 days later. Long story short, Eyekeeper followed up with me to ensuring that the glasses arrived and I told them what I did and attached some photos as asked. Without hesitation, they sent me a new pair which I just received 10 minutes ago. Customer service is second to none!