Mia at Eyekeeper was very helpful in…
Mia at Eyekeeper was very helpful in organising a replacement for the broken spectacles. I look forward to receiving them
About Eyekeeper
Data updated- Website
- eyekeeper.com
- Category
- Health & Medical
- Location
- United States · Old Forge
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 86% (19/22)
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Is Eyekeeper legit?
Eyekeeper (eyekeeper.com) has a 3.5 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 26% give 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
So I contacted eye keeper about 2 pairs…
So I contacted eye keeper about 2 pairs of my glasses that had broken in same place , they got back to me instantly and are sending out a replacement . Excellent customer service ! Also communication with customers. I always get asked where my glasses are from and recommend this company ! 10/10
Blue light blockers / Only red glasses…
Blue light blockers / Only red glasses with side panels doesn't block all blue light from the side. I said this in their chat, but they argued that it's the same material even though I proved that blue light could be seen. They didn't even understand the physics behind their product and I tried to explain that. They didn't answer that inquiry. I bought the product thinking the service was a guarantee for a good product, but it seems not true.
Reply from Eyekeeper2026-07-21
Dear Customer, We sincerely apologize for your unpleasant shopping experience. We have contacted you via email to communicate with you about this issue. You can also contact us by email [email protected]. We look forward to your reply. Have a nice day! Kind regards, EYEKEEPER
Cheap rubbish for high price
Cheap rubbish for high price, coming from China and if you want to return it needs to go to the US. I’ve thrown away a lot of money as it’s rubbish and can’t use it. Shipment to US costs me more than the items are.
Great to wear when having a migraine
Great to wear when having a migraine. They help me when my eyes are too sensitive to see bright lights.
Great glasses
Great glasses, great service!
Great Style & Color
I love the way they fit & I think the color is perfect too🩷
you have a website with thousands of…
you have a website with thousands of choices, almost all are out of stock. You are a non-entity and folks should avoid your site like the plague.
Reply from Eyekeeper2026-07-02
Dear Customer, We're sorry to hear about your experience. We're actively improving our inventory update process to ensure product availability is reflected more accurately on our website. We hope you will give us the opportunity to provide you with a better service experience. Kind regards, EYEKEEPER
I have never received so many…
I have never received so many compliment on my glasses...
I go for quality and lenses
I go for quality and lenses. I've received better lens quality in frame quality from other companies
glasses were like coke bottles
Eyekerper were quick to replace my…
Eyekerper were quick to replace my glasses after I had a problem with a new pair I ordered! Will definitely make a return customer out of me!
The glasses were described as small but…
The glasses were described as small but were too big, Good colors just not the size I was expecting.”
NOT HAPPY!
Not happy with the emails sent to me confirming.the quantity ordered and then another email asking to change quantity because of a inventory problem and then a THIRD email asking for permission to refund part of a portion of my money back which took approximately 3 weeks until it was figured out. NOT ACCEPTABLE! NOT PROFESSIONAL!
Reply from Eyekeeper2026-06-09
Dear Customer, We sincerely apologize for the frustration and inconvenience you experienced with your recent order. Please know that we take your feedback seriously. We are currently reviewing our inventory management and order communication processes to help prevent situations like this from happening again and to provide a smoother experience for our customers. We truly appreciate your patience and understanding, and we value your business. Sincerely, EYEKEEPER
Very clever idea but they broke within…
Very clever idea but they broke within a week
Reply from Eyekeeper2026-06-09
Dear Customer, We sincerely apologize for your unpleasant shopping experience. We have contacted you via email to communicate with you about this issue. You can also contact us by email [email protected]. We look forward to your reply. Have a nice day! Kind regards, EYEKEEPER
Awesome customer service
Awesome customer service . And great glasses at a reasonable price.
All glasses from CHINA!
Total rubbish that comes from CHINA, waited a longggg time for my order and it never arrived. I still got charged and will now have to report this company to my credit card and do a reversal of funds. Swerve this company. Not worth the hassle. Wish I’d checked reviews before I ordered this junk.
Reply from Eyekeeper2026-05-22
Dear Customer, We apologize, but we were unable to locate your order records. Could you please provide your order number so that we can look it up? You can also contact us by email [email protected]. Kind regards, EYEKEEPER
So I have had 3 pairs of glasses from…
So I have had 3 pairs of glasses from eye keeper and have never been asked so much by my customers in my life where they are from, saying I love your glasses can you give me the website ect.
Poor communication
Poor communication, just will not answer emails, I dont like this level of customer service
Reply from Eyekeeper2026-05-14
Dear Customer, Is there a problem with the product? We could not find a record of your order. You contact us by email [email protected]. We look forward to your reply. Have a nice day! Kind regards, EYEKEEPER
Their communication and efficiency is…
Their communication and efficiency is great.