EyeQue (eyeque.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
I had a great experience with EyeQue. Their customer support was incredibly helpful throughout the eye exam process and made everything easy to understand. Even better, my new glasses prescription turned out perfect. Highly recommend if you’re looking for a convenient and accurate way to check your vision at home!
Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accurate, and you’re left on your own with the risk of buying a product without control over the results. If the measurements are wrong, it could impact your health. I asked for reimbursement, I was told I won’t get all money back and still waiting for their confirmation. If you’re an international client, don’t waste your time and money.
The test glasses I received are literally unwearable. They warp my vision, as if the curve of the lens is wrong.
Hello Natasha, I'm sorry to hear your refraction measurement didn't work for you. One of our support representatives will be reaching out to you for more information.
My first "electric" tester worked for 3 seconds. The replacement was doa. I ended up using the manual one which was difficult to use but did a great job of revealing my optometrist's big mistake and enabled me to get agreat pair of glasses. My biggest complaint I have is with their websites. It took me nearly half an hour to find what I wanted because it kept showing me "blips" of their products rather than everything at once.
Hello Eddie, Thank you for leaving us a review. We had no idea that the 2nd unit was not working for you until you submitted a review a couple years ago. One of our support agents responded to you at that time offering assistance, but they did not receive a reply. Nonetheless, we are glad the PVT worked out for you, and you were able to get a pair of glasses!
In my experience the product works well for single lens prescriptions - I had no problem with my test glasses. But when I used the results to order my progressive lenses unfortunately I did not have good results. I think it's a great idea and was really hoping it would work for me. If you have a basic prescription I would definitely recommend you give it a try.
Hello Sharon, Thank you for sharing your experience with us. You are right that our refractive devices measure the correction needed for single (distance) vision only. The app will provide a near-vision ADD estimate for reading distance based on the inputted age, however, this value is not physically measured, so we cannot guarantee it is a fit-all solution (ie it may work for some, while others it may be too weak or too strong). If you have an iPhone we suggest you try our My Reader App found in the app store. If you have any other questions, please feel free to contact our support team.
Overcharged for product. Company did not respond to request to correct improper billing (waited over 2 weeks for any kind of response). My credit card is now handling the disputed charge. Update 11/22/23. EyeQue reached out to me. The billing issue was technical in nature and was related to their recent integration with Linneo vision benefits which I was using. I bumped up my rating to 4 stars deducting 1 star because of the missing email. There was probably a problem with the web form on EyeQue's website used for submitting my request to them. This could have been avoided by telling users on that form that they will receive an acknowledgement email after submission (I'm not sure if they currently send an acknowledgement email). In my case this would have avoided my feeling of being ignored and resorting to contacting my credit card company.
Hi there, thank you for bringing this issue to our attention. I'm surprised to learn that a message regarding an error of this nature has gone unanswered for a long period of time. However, upon searching our support database for any messages from your email address listed in your order, one could not be found. A search by your name did not populate anything either - did you reach out to us using a different email address? I will be emailing you shortly at the email address listed on your order, hopefully it is an active account. Our apologies for the inconvenience.
You put me in charge of my health. My optometrists don't accept my insurance and they frown when I ask for my prescription; it takes another request (frown) to get pd. And they want me to pay 10x for their "designer" glasses. Thank you EyeQue for better vision.
The glasses were very nice. I just wish I had been smart enough to order progressive glasses instead of reading. Now I have to order another pair lawl
Hi Nightly! We're glad to hear the glasses worked out great for you!
Very helpful with getting a better idea of how your eyes are doing.
Hi Chris! Thank you for taking the time to leave us a review. We are glad you found us and that you appreciate the importance of tracking your vision for any changes. Please feel free to reach out to our support team if you have any questions!
There was a question about my varied results when i tried to order. I explained my situation and was met with consideration.
Thank you for your review, Cwhart! We are happy to hear that you are satisfied with the service you received from our support team! It would be great if you could follow up with us once you've had a chance to use the try-ons, and let us know how they work for you.
The person that helped me was great to chat with and took care of the issue and followed up with a email telling me the issue was solved, I just got done order my glasses. Thank you
Hello Ricky, thank you for your review! Happy to hear that you were pleased with the support you received, and I'm glad we were able to resolve the issue you contacted us about. Please follow up with us and let us know how the glasses worked out for you.
EyeQue is very helpful for personalizing your eye glasses
Hello Abe! We're so glad you received great support with your eye glass orders! Feel free to reach out again should you need help with anything else.
Received quick and helpful responses to all my questions.
Hello Phil, Thank you for your 5-star review!! We appreciate your positive feedback, we were happy to assist you. Please feel free to reach out should you need any future assistance.
Agent was very kind and helpful and knowledgeable! Thank you!
Hello there! Thank you for the kind words! We are happy to know our support team provided the assistance you needed. Please feel free to contact us again with any other questions.
I was surprised by how well I could see with my right eye (the left one was easy). However, I think my astigmatism is not right, because I see two pictures, which makes it impossible to use your glasses to neither see far nor near. I would appreciate any help on how to fix it because I believe this is fixable.
Hello there! Thank you for your review! We're happy to hear clearer vision has been restored for you, but are sorry to learn about the double vision. We believe we know what is causing it - please review the email sent to you by one of our support representatives for additional assistance.
If I was describing the EyeQue customer service to that of other businesses I would have to say EyeQue is absolutely exceptional. But that would not be going far enough. It is been my experience in working with Nerissa that bringing better site your clients is a calling, not just a job. As a homebound senior citizen in declining health I didn’t think I would be able to read the printed word again, or clearly see the faces of my loved ones. EyeQue and Nerissa changed that for which I am forever grateful.
Hello Stephen - we appreciate your kind words! Thank you for taking the time to share your experience with us, and we're excited that we were able to help you regain the vision you have been missing for some time. If there is anything else our team can help you with, please do not hesitate to reach out!
Customer service was excellent Nerrissa was always very helpful. As far as the lab goes I still don't have my glasses. No email with tracking number or anything, glasses went to lab Aug 12, as I write this on Aug 23 still no glasses.
Hello Kenneth! Thank you for taking the time to leave us a review. We are pleased to know you were happy with the support you received from one of our support representatives. We are also sorry to hear that you have yet to receive a status update for your order. We will follow up with the lab and reach out to you separately.
They really took care of me, answered all my questions and assured me of my next steps. It was great! Probably, honestly one of the best customer service experiences I have had in a long time.
Hello Ms.Campbell! It was a pleasure assisting you, and we appreciate your patience and willingness to allow us to go through the extra steps to ensure the end product is what you needed. Please be sure to follow up with our support team with any questions you may have once you've received your order. Cheers!
Questions of registering a product is solved quickly. The product helps to got a new prescription.
Hello Hoang! Thank you for your review, we are happy to hear that you are satisfied with the service you received from our support team! If you need any future assistance, please feel free to reach out again. Hope you have a great rest of your day!
the experience with eyeque is amazing, csr are so nice and willing to solve right away.
Hello Karla! Thank you for your review! We are pleased to know that you are happy with your experience with EyeQue, our support team, and our products. Should you need additional assistance or have any other questions, we're happy to help!
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