EZFacility, Inc (ezfacility.com) has a 3.6 out of 5 rating on OK.one, based on 9 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 33% give 1 star; The business has replied to 67% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
Never purchase this terrible service. They are scamming you and the product doesn’t work at all. The most they could charge for this service is $1 as it functions and looks like a beginner made it. Had to cancel classes and there is no mass refund or billing option. It’s impossible to navigate. It’s impossible to mass edit anything. It looks ugly. It’s beyond the worst program in the market and I cannot wait till we end our service with them!
The sales process was amazing, I mean how hard is it to promise the software can do everything you need. After the training, we realized every solution to our problems was given a work around or very long manual process. Customer service was horrible and since we left them our booking have increased 400%.
Thank you for taking the time to share your experience. We regret to hear that EZFacility was not the right fit for your organization. While it appears there were unique scheduling and registration requirements that were not fully identified early in the process, our team remained committed to finding solutions and providing accommodations wherever possible. Supporting our clients through complex operational challenges is something we take seriously, and we strive to be a partner that works collaboratively to help facilities succeed. We appreciate your candid feedback and have shared it with our team as we continue to improve how we evaluate and address specialized business needs during the sales and onboarding process. We wish you and your team continued success moving forward.
This has been the easiest integration for our fitness facility. I have also enjoyed the benefit of the Memberme+ app to our platform. The level of customer service is excellent! They are extremely efficient and helpful. I can always get an answer to any questions that I have or receive training on how to use part of the software. The best decision that we made for upgrading our facility was choosing EZ Facility for our software and support team.
Thank you for your fantastic review! We're thrilled to hear that EZFacility made the transition to a new fitness facility management platform simple for your team. It's great to know that you're seeing value from the MemberMe+ app and that our customer support team has been able to provide the training and assistance you need. Helping fitness facilities streamline operations, improve member experiences, and grow their businesses is exactly what we strive for every day. Thank you for trusting EZFacility as your gym management software partner. We appreciate your support and look forward to being part of your continued success!
I use EZFacility at Total Masters Swimming, a full spectrum swim school and training organizing. The software has helped my scheduling, billing and marketing needs 100% of the time!!
Avoid. Awful customer service, no responsibility for issues and weak security features that will leave you open to fraud. Proceed with caution and read the small print in any contract and record all phone conversations.
Matthew, We appreciate you taking the time to share your feedback. We take all customer feedback—both positive and negative—very seriously, and we’re sorry to hear about your experience. After reviewing this specific and isolated situation, we found that the issues stemmed from chargebacks related to transactions that were not properly enrolled on your POS system for the payment integration. This unfortunately, led to fraudulent activity and subsequent chargeback fees issued by the POS vendor—NOT by EZFacility. Our team worked extensively to investigate and communicate this at the time with both parties. That said, we understand the frustration. We have always maintained the highest security measures to help prevent this type of issue. Please know we’ve done everything possible on our end to resolve this matter
UPDATE: once my review below was seen by the company they offered to extend our trial period for the messaging system or give us a credit on our account. I wish they'd done so as soon as the problem occurred but better late than never. They did make it right. I added one star (but still not sure I'd choose this software over others). We've used it in our gym for 6 years. It's just okay but no one wanted to go through the headache of switching to a different program. The screens are very basic and can appear cluttered, especially the scheduling screen. We got used to it though. Recently we wanted to try EZ Messaging that can send text messages to the client information on file. They supposedly allow a 30-day trial period. However, if you want to text from your phone number instead of one of those anonymous 5-digit numbers, it takes two weeks to get the number set up in their system. After two weeks they said they wouldn't complete it because my name wasn't on the phone bill! How did they not check that before they started the process? So we had to start over with someone else's name as the responsible party to match the phone bill. As a result, our 30-day "trial period" is over in two days and we haven't been able to try it at all. We asked them to extend the trial period since they are the ones that delayed the set up and they said NO. What kind of customer service is that? I'd shop around a lot before deciding on this software.
Hi Robin, Thank you for sharing your feedback. We’re sorry to hear about your experience with EZMessaging/Textmunication. While this messaging service is provided by a third-party partner, we understand how the setup process can be confusing. At EZFacility, we strive to make onboarding as smooth as possible and are happy to help clarify any steps or answer remaining questions. Please feel free to reach to your account manager directly so we can ensure you get the support you need. Or visit our site to contact our support team. Thank you again for your feedback — we appreciate the opportunity to help improve your experience.
I've been using the EZ Facility platform for many years now and find it incredibly easy to navigate. On the rare occasion that I need assistance, Sean and Lisa are always just a phone call away and ready to help. Jessica also posts regular webinars about new software and interface updates, which I find very useful. I cannot fault their service and fully intend to remain a loyal customer for years to come.
Thank you for your incredible feedback! 😊 We’re glad you find EZFacility easy to use and that our team is supporting you. Providing superior sports facility management software and resources like webinars is our priority. We truly appreciate your loyalty and look forward to working with you!
Effective functionality and well done user interface.
EZFacility has been a great partner for us as we run our sport facility.
9 reviews matching