Happy customer
Great service! On time ! Great communication! Will order again because of your service
About Factorydirectchemicals
Data updated- Website
- factorydirectchemicals.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 100% (7/7)
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Is Factorydirectchemicals legit?
Factorydirectchemicals (factorydirectchemicals.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Very good place to do business!
30% Vinegar works great and I get the organic. What is really above and beyond is that this firm shipped the day of my order. Very satisfied for what is now my second order.
Do NOT recommend!!!
We bought 2 of the 5 gallon buckets of dust down poly pro. I have never been so disappointed in a product or the customer service when we contacted them. The product turned to hardened Elmer's glue and we tried everything to break it up. When we called they said " it must have expired" ...ya think?? Nobody said anything about the product expiring. No money back or replacement offered. Just a we got paid and you are out the money type attitude. WARNING!!! DO NOT BUY THIS PRODUCT OR USE THIS COMPANY. In regards to your reply, this product was never allowed to freeze as we did read the packaging. It was kept above 50 degrees at all times.
Reply from Factorydirectchemicals2021-06-25
So sorry to hear you are unhappy with the product. The hardening of this product can happen when it is allowed to freeze. The label instructions states to not let it freeze. According to manufacturer the product is no longer suitable for use.
I purchased 6 pails of driveway sealer…
I purchased 6 pails of driveway sealer in the late summer of 2020. I followed the instructions on prep work and installation. In March of 2021 I noticed the product was pealing in various places. By May it was coming up with a leaf blower. I contacted the company and after a few “ we”ll get back to you” emails, they have refused to take any responsibility or return my emails or calls. Based on this experience, I would never recommend doing business with this company.
Reply from Factorydirectchemicals2021-06-29
Hi Paul, Brooke is waiting for our R&D department to respond back to her on your problem with the sealer and will be getting back to you as soon as she gets a response back.
FedEx destroyed the order they never…
FedEx destroyed the order they never contacted me as soon as I contacted factory direct chemicals they replaced my order and it was delivered in two days factory direct chemicals went above and beyond to make this customer happy
Great price
Great price, easy to order, quick arrival
Fast service did not send right dye…
Fast service did not send right dye color green was ordered but red will work... interested in using some of their natural products
Very pleased with our 30% vinegar…
Very pleased with our 30% vinegar order. It was delivered in a very timely manner. My husband sprays weeds with it instead of harmful poisons. Very helpful.
Easy ordering and fast standard…
Easy ordering and fast standard delivery!
Always a personal response for delivery issues
I recommed working with FactoryDirectChemicals over Amazon. I've had a couple of delivery issues when ordering five gallon pails, and I always get a direct and personal response when purchasing from them directly. Sometimes even the owner of the company will respond!
Very easy to order your Products
Very easy to order your Products. Quick Delivery.
Ease of ordering
Ease of ordering, free shipping. Quick and painless
Great service
Great service, fast shipping on a product that works well.
Factory Direct is awsome
Factory Direct is awsome! I was tracking the FedEx package and found out we had a product that was damaged in route. I called factory direct and it was replaced immediately. My disappointment was with FedEx as they left the package in the sun in the middle of the driveway. I understand that it was a 5 gal full bucket. nevertheless, the carriers are supposed to be able to lift.
Every order makes a great experience
I have ordered several times and everything arrives quickly. When I have had questions, the call is answered quickly, pleasantly and with good information
????
in the past weeks I have called 7 times and sent 2 emails but no responses and anytime of the day is after hours ???? are you still in business
Reply from Factorydirectchemicals2021-06-08
Sorry to hear you are having a difficult time contacting us. You can contact us from 7:30am-4:00 pm central standard time Monday-Friday at 877-416-6880 or you can email us at [email protected]
Quick shipping
Quick shipping. And Excellent product 30% Horticultural vinegar.
Quick ship
Quick ship. Easy to order
I was looking for a natural way to kill…
I was looking for a natural way to kill the weeds in my backyard. I was made aware of 20% vinegar as a weed killer. That is what I ordered and received. I did add some dawn dish detergent to make it more effective. The vinegar worked very well. Now I am checking to see how long it lasts. The big test will be when we get rain. That might be a while here in Arizona.
Very pleased with response time
Very pleased with response time. Haven’t had to use product, but everything from ordering to delivery was very pleasant.