FaithHeart is devoted to creating jewelry featuring one-of-a-kind Viking symbols that allow their wearer to feel more in touch with their faith, culture, or upbringing. Drawing inspiration from animals, nature and a variety of religious imagery.
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Is faithheart-jewelry.com legit?
faithheart-jewelry.com (faithheart-jewelry.com) has a 3.4 out of 5 rating on OK.one, based on 84 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-25.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the jewellery for its appealing design, beautiful appearance, and great overall quality. Many people also note that delivery is generally prompt and orders arrive securely in good condition. Buyers often mention that they would happily purchase items again in the future.
However, some reviewers were not happy with inconsistent sizing issues, stating that products frequently did not fit properly. A few other people also felt that shipping took far too long, leaving them waiting a long time for their purchases. Some customers also noted that certain items failed to meet expectations regarding durability and overall material quality.
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I've bought a couple nice chains from FaithHeart and they've been quality products. I had one issue with a package, but FaithHeart customer servicemade it right! Great products, selection, reasonable prices and fantastic customer service!
Reply from faithheart-jewelry.com2025-07-29
Thanks so much for your kind words and support! We're thrilled you love our chains, and appreciate your understanding with the package issue—glad we could make it right. Looking forward to serving you again!
Let's just say I wouldn't own their third rate products if they gave them to me and paid me to wear them. The bracelet was tight and turned my wrist GREEN and I have pics to prove it, and the tiger ring turned my finger GREEN and it itched and I had a rash for 3 days. This stuff is JUNK!!!
Reply from faithheart-jewelry.com2025-05-30
We’re deeply sorry for the poor experience with our products. We’ve already processed a full refund for your order as a gesture of our apology. To prevent similar problems, we’re investigating the materials used in these items with our team. If you’re able to share the photos you mentioned t our email at [email protected], they would greatly assist our review. Thanks!
The company has good customer service and good communication.
Reply from faithheart-jewelry.com2025-04-21
Rafael, thank you for taking the time to communicate with us, and we are thrilled to hear that we have solved your problem! If there’s anything else we can do for you in the future, please don’t hesitate to let us know. We look forward to serving you again soon!
Had a damaged item arrive and requested to send back for a full refund and a replacement to cover my return fees,
Not a lot of companies actually work this good or take responsibility so I thank you on a very on speedy communication,
Would recommend on this fact alone
Reply from faithheart-jewelry.com2025-03-13
Dear customer, we're extremely glad you're satisfied with our service! Apologies for the damaged item. Swift resolution is our standard. Your recommendation means a lot. If you need anything else, please feel free to contact us at [email protected].
I ordered a ring. The one I received was the same design, but did not look as it did in the advertisement photo. Making the writing on the ring hard to read. The cost of the ring was good, and shipping was fairly quick.
Reply from faithheart-jewelry.com2025-02-06
Thank you for taking the time to share your feedback with us. We truly appreciate your honest review and are glad to hear that you were satisfied with the cost of the ring and the speed of shipping.
However, we sincerely apologize that the ring you received did not meet your expectations in terms of its appearance and readability. We strive to ensure that our products are accurately represented in our advertisements, and we regret that this was not the case for your order.
Your satisfaction is very important to us, and we would love the opportunity to make this right. Please feel free to reach out to our customer service team at [email protected], and we will be happy to assist you further.
Earrings look nothing like the picture displayed and are tiny. Gift box was expensive and was not suitable to display such tiny earrings. Buy elsewhere. Another cash grab rubbish item.
Reply from faithheart-jewelry.com2024-12-31
Thank you for sharing your feedback. We're genuinely sorry to hear that the earrings did not meet your expectations and that you were disappointed with the size and packaging. We understand how important it is for products to match the description and look, and we apologize for any frustration this has caused.
We take all customer feedback seriously, and we're always looking for ways to improve. If you feel the product was not as described, we would be more than happy to assist you with a return or exchange. Please feel free to contact our customer service team at [email protected] so we can resolve this to your satisfaction.
We appreciate your input, and we hope to have the opportunity to make this right for you.
So I ordered a bracelet that my son did not like it took about 2 months for me to convince these people that I did not want the bracelet, or that I would take 10% or 50% like they offered for a refund . They finally sent me an email stating they would refund me in full back on my card. Which was done. I learned my lesson , read reviews FIRST! Never again.
Reply from faithheart-jewelry.com2024-11-12
Dear Customer, thank you for taking the time to communicate with us to solve your problem. We sincerely apologize for any inconvenience caused to you. We will strive to provide better services for you in the future!
I purchased $150 worth of jewelry only for them to drop it off, not in the mailbox, but outside the mailbox, then send me a picture of where they drop the package; NO PACKAGE! I think it was stolen or never actually delivered & now I'm out $150. Never again.
Reply from faithheart-jewelry.com2024-10-09
Dear Customer, we deeply apologize for this bad shopping experience, we checked your package status, the tracking information said your package was delivered to you successfully, but you didn't receive it. In order to let you receive the package, we have sent you a new package! Any further questions, please feel free to contact our Customer Service: [email protected] Wish you a nice day!
Ordered 3 pairs of men's hoop style earrings.
Paid extra for expedited shipping. When arrived husband Loved them!. Then 1 hour after wearing the clasp opened and lost one .
Next pair clasp broke off apon inserting. very poor quality. Mind you my husband has been wearing this style for over 10 years. So much for a 10 year anniversary gift. Will never buy from them again.
Reply from faithheart-jewelry.com2024-07-18
Dear Lisa, we deeply apologize for this issue, our Customer Service contacted you and has resolved your problem. If you have any needs in the future, please do no hesitate to contact us. Wish you a nice day!
Ordered product April 21 and still have not received on May 13. This was supposed to be a gift and this has taken too long. Also, got some of their earrings from Amazon and they showed signs of oxidation after wearing only once.
Update- Was 1 star but customer service was polite and item is out for delivery as of 5/14. If you plan to order from this company, consider trying Amazon rather than directly from their website.
Reply from faithheart-jewelry.com2024-06-18
Hi Ken, We apologize for the delayed shipping, we will improve our logistic service in the future, wish you everything goes well :)
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