The necklace is as nice as advertized…
The necklace is as nice as advertized and was delivered quickly
About faithheart-jewelry.com
Data updated- Website
- faithheart-jewelry.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 100% (34/34)
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About this business
FaithHeart is devoted to creating jewelry featuring one-of-a-kind Viking symbols that allow their wearer to feel more in touch with their faith, culture, or upbringing. Drawing inspiration from animals, nature and a variety of religious imagery.
Written by the business, not verified by us.Is faithheart-jewelry.com legit?
faithheart-jewelry.com (faithheart-jewelry.com) has a 3.4 out of 5 rating on OK.one, based on 84 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the jewellery for its appealing design, beautiful appearance, and great overall quality. Many people also note that delivery is generally prompt and orders arrive securely in good condition. Buyers often mention that they would happily purchase items again in the future. However, some reviewers were not happy with inconsistent sizing issues, stating that products frequently did not fit properly. A few other people also felt that shipping took far too long, leaving them waiting a long time for their purchases. Some customers also noted that certain items failed to meet expectations regarding durability and overall material quality.
Auto-generated from all reviews of this business. For reference only.What people say
Great Website and Quality Delivery
Website is easy to use and navigate. Ordered 2 pairs of earrings on Dec 19th, they were delivered Dec 27th. The email said 10-15 days for delivery, so they were quicker than promised. The earrings look exactly as advertised on the website. I am really happy with how nice and neat they were packaged. Would buy from again.
SCAM Never received my items
Ordered two items for my fiancé for Christmas. I placed my order on November 8th and followed my shipment on the 4px shipping website. There has been zero movement on my order since November 23rd, at which point I was told to "be patient" as my items were set for delivery in 3-5 days. According to USPS, a tracking number was created November 15, but they never received the items. I sent proof screenshots to FaithHeart and they offered to re-ship my items, but provided me with an invalid tracking number. I contacted them again, and they stated that I have a "nondeliverable" address. I order from many websites and get mail to my home with no issues. I live in an urban community. I suspect that what actually happened is that I have been scammed. So now I have demanded my money back. We'll see what happens, but I would suggest that NO ONE order from this scam site.
Reply from faithheart-jewelry.com2024-06-18
Hello Cassandra, we checked your order, we shipped the package to you twice, the first time USPS lost your package, so we arrange reshipment for you, and finally the new package was delivered to you successfully. We apologize for this not good shopping experience. wish you a nice day :)
SCAM!!! Never got package and terrible customer service SCAM!!!!
If I could leave no stars I would. SCAM ALERT!!!! I ordered some jewelry and my account was charged. Waited patiently as I seen the items were being sent from China. Kept looking for tracking of package and the it was supposedly delivered to my address on 12/11 and it was not. I had mail that day but no package. I contacted customer service and was told it was my responsibility to call my postal service and see why I did not get my package..Now my tracking number is giving a whole other message like it's redoing the entire shipping process. I HIGHLY suggest using caution when considering ordering from this company as I greatly suspect it is a SCAM!!!!!!!!
Reply from faithheart-jewelry.com2024-06-18
Hello Charity, we apologize for this not good shopping experience, we checked your order, the tracking information said the package was delivered to you successfully, but you have not received it. Finally, we refunded full payment to you as a compensation. Wish you everything goes well :)
No instructions to open the chain
No instructions to open the chain. What a disappointment.
Reply from faithheart-jewelry.com2024-06-18
Hello Carol, we apologize for any shortcomings in our work. if you have any questions or concerns on the products, please email to our Customer Service: [email protected]
Material is crap
Material is crap. My ear was infected within 2 wks,and I've had my piercings over 40 years with no infections. Pitched them in the garbage
Reply from faithheart-jewelry.com2024-06-18
Hi, Jim, we are so sorry for the issue cased to you. Our products are quality made and is protected from tarnishing, which is lead-safe, nickel-safe, and cadmium-safe. And comply with European and USA standards and were certificated by SGS, the largest global testing, and certification agency in the world.
Returns suck!
Ordered the wrong product. Upon receiving items and sporadic communications with the customer service department, I got an address for returning the item, in China! Not a return label, an address! International shipping on my dime, isn't worth it.
Reply from faithheart-jewelry.com2024-06-18
Hi Nathan, we apologize for the not good shopping experience, we processed the return issue according to our return policy. We will improve our handling measures in the future. Wish you everything goes well :)
beautiful charm
beautiful charm, and a wonderful chain to go with it. Thank you.
Good quality jewellery delivered quickly
Ordered a three weeks ago
Ordered a three weeks ago. Items appear as delivered, but never received purchased items. Contacted Customer Service who provided link to tracking website written only in Chinese. They instructed me to contact USPS without tracking number. Scam, been waiting for more than three weeks for merchandise paid for a long time ago. No customer service phone number available.
Reply from faithheart-jewelry.com2023-11-29
Dear customer, as per checking, you have ordered 2 orders and both of them have delivered. The tracking number of them are 4PX3000806332579CN and 4PX3000814915801CN. Please kindly check them. So sorry for the inconvenience caused. Thank you.
Was missing a item.
Reply from faithheart-jewelry.com2023-11-29
Dear customer, we noticed that you have ordered 4 orders from us, could you please advise which order was missing so that we can check for you? So sorry for the inconvenience caused and looking forward to your reply. Thank you.
Very happy customer
Great products timely delivery great deals. Easy ordering well layed out website. Free gift good packaging. Just have a look you can't go wrong.
Great products and super fast shipping
Great products and super fast shipping. They got to me faster than the email updates could send.
Poor quality
One of the earrings will not latch
Reply from faithheart-jewelry.com2023-11-03
Dear Customer, sorry for the inconvenience caused and please kindly contact our customer support and we are always here to help. Thank you.
I love it!!
The necklace is amazing, delivery vas fast! Definitely recommend! :D
I like my new earrings very much
BUYER BEWARE
BUYER BEWARE. Placed my order over 3 weeks ago and it has not arrived. Tracking is non-existent with NO status updates. I contacted customer support both on the website chat function as well as email and they have done NOTHING to give me any kind of status on the order.
Reply from faithheart-jewelry.com2023-11-03
Dear customer, as per checking, your order is in transit and details please check here: https://track.4px.com/#/result/0/4PX3000767131976CN Thank you.
Perfect gift
Exelente Regalo
I love it
I love it! Is perfect for my job and I don't have to take it off or on.
This faithheart-jewelry is a great 👍
Reply from faithheart-jewelry.com2024-06-18
Dear Customer, Thank you for your recognition!
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