familypresent (family-present.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
There was a small glitch with my order, but customer service was outstanding in responding to my inquiry about my order and in making it right. I would highly recommend ordering from this company. I have ordered twice and the completed print is beautiful both times.
Received the picture and we love it. Great quality with a clear/clean picture. It was a present for my husband and he loved it! It was easy to order, tracking number was sent via email so I knew exactly when it would be delivered.
Exceptional quality and the founder will contact you if any questions. The watercolor prints look like paintings they are gorgeous. They ship fast and in very good protective containers. I've come back twice for more.
I placed orders for portraits as gifts on two different occasions. Everyone loved the portraits, and Florian was very helpful, answering my questions. I look forward to ordering more portraits in the future.
I can’t say enough about the quality and care this company exemplifies. The personal touch I had was amazing! The piece they did for me is so beautiful and will bring many lasting memories for not only me but our entire family!! Thank you so much Family Presents you are amazing!!!
Not only are the beautiful portraits we received of excellent quality, but the customer service is also outstanding. We recommend this company to you without any reservations.
I could not believe how beautiful my photo turned out. I will be ordering more. Great customer service as well which is so important. Thank you!!😊
I had an issue with regard to the delay in shipping that I believe was tied to the Postal Service. I sent a request to Family Present over the weekend and was surprised and pleased to get an immediate response and follow up. We received the beautiful watercolor print of our dog shortly after. I highly recommend Family Present and will use them again for any photography we would like to have done in the future
I ordered 3 copies of a picture. The ordering process was easy and processing was quick. There was a delay with USPS shipping/tracking and I contacted customer service. The response was fast and communication was great. Order arrived and our family was well pleased with finished prints.
This company is amazing. They can take a less than good photo and re-pose the dog. Then they create a beautiful water color portrait. You even get to see it before your final order. I will be ordering more!
My frame arrived with a crack in it. I contacted the company and a new print and frame were here within the week! Amazing customer service. The print of my son’s dog brought tears to our eyes. A treasured gift he’ll have forever. A great company to work with! Thank you!
Fantastic experience from uploading photo, paying and communicating shipping details. Delivery was disappointing when it was obviously folded probably by my postal service and tried to be put in my mailbox before being delivered to my door. I emailed customer service and Florian said he was replacing it. It came the other day with no damage. Thank you! It’s rare to have this level of good customer service these days
I found the whole process very nice. The customer service I received when there was an error was exceptional. They did everything I asked for.
My print arrived today. Service was wonderful and very easy to complete online. I am extremely grateful for this print. It is so true to life. I will treasure this forever. Thank you- Lynn M
I ordered a portrait for my sister of her two dogs who passed away. There was a shipping problem that was no fault of Family present. I emailed Family present about the issue letting them know it was not there fault but I needed a new frame. The owner actually contacted me personally, and replaced the entire portrait and frame even though it was not there fault. The portrait was perfect and made my sister very happy. Thank you so much for the way you handled the issue that wasn't even your fault. I definitely will be ordering another portrait from your company.
The experience was great for a number of reasons. First, ease of process - from selecting and uploading a photo, to selecting the frame - it was all seamless and took less than 5 minutes. It was promised on short notice to be delivered on Mother’s Day and seeing that the image was of our recently deceased dog Oliver - it was very, very important that it made it in time. The piece hangs prominently in my entry way and we could not be happier with the results and would recommend without reservation. Florian was also very responsive and followed up multiple times - something g nobody else in digital space does. A true care of customer. THank you Florian.
I was pleasantly surprised by the quality and fast delivery of my order. The picture was beautiful. I will definitely order again from the company.
I ordered 2 prints. One of my old K-9partner of 10 years who passed. And a print of my daughter’s dog who recently passed. The prints were done beautifully. They were mailed to me in a very short time and the price is very reasonable. I have 5 Airedales which I will be having done soon. If anyone has questions about the work feel free to email me.
After our baby passed, we were so devastated and depressed. Your creation of our baby girl is truly amazing. The ordering process was very easy. Thank you so much for your passionate support.
I received my portrait very quickly and it was perfect! My son loved it!
61 reviews matching