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Money & Insurance

Family Credit Management

66 reviews

5.066 reviews
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About Family Credit Management

Data updated
Website
familycredit.org
Category
Money & Insurance
Location
United States · Chicago
Status
Unclaimed
Last 12 months
66 reviews
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Is Family Credit Management legit?

Family Credit Management (familycredit.org) has a 5.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.

What people say

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Judith · 1 review · Verified · Experienced 2026-07-16 ·

Understanding that this is anxiety…

Understanding that this is anxiety ridden.

Reply from Family Credit Management2026-07-29

Thank you for sharing this. Financial stress has a way of affecting every part of life, so it's important to us that working with Family Credit Management feels straightforward and manageable. We want people to finish that first conversation feeling like a weight has been lifted and knowing they have a clear plan for moving forward. We're so glad we could help make this experience a little less stressful. Thank you again for your kind words, and we wish you continued success as you work toward becoming debt-free

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Linda B. · 3 reviews · Verified · Experienced 2026-07-14 ·

Contact Family Credit Management FIRST

I wish I would have contacted Family Credit sooner. The process was nonjudgmental, efficient and quick. I unfortunately tried using another company to resolve my accounts (Debt Relief) when all it did was cause my credit score to drop from good to bad. If you truly are trying to get out of debt, please contact Family Credit Management.

Reply from Family Credit Management2026-07-19

That feeling of wishing you had called sooner is something we hear often, but what matters most is that you found your way to Family Credit Management when you did. Asking for help with debt can be difficult, especially after another experience leaves you feeling discouraged. Our counselors want every conversation to feel respectful and free of judgment, while giving you clear information about your options and a plan you can feel comfortable moving forward with. Thank you for sharing your experience so openly and for encouraging others to reach out. We are so glad you found a path that feels right for you, and we hope the progress ahead brings back some of the confidence and peace of mind you have been missing.

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Daphne and Deandrea · 1 review · Verified · Experienced 2026-07-14 ·

Whitney Rice was awesome.

Reply from Family Credit Management2026-07-15

I made sure Whitney saw your review, and she was so excited to know she made such a positive difference for you. One of the things that makes Family Credit Management special is our team. Our counselors genuinely care about getting to know the people they work with, understanding each person's situation, and helping them find the solution that's right for them. Every conversation is a chance to answer questions, offer guidance, and make sure people feel supported from the very beginning. Thank you for taking the time to recognize Whitney. We know she's looking forward to seeing all the progress you'll make in the months ahead.

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Andrea · 1 review · Verified · Experienced 2026-07-15 ·

Customer Service

Reply from Family Credit Management2026-07-29

Providing great personal service is something we care deeply about at Family Credit Management. Our Client Services team takes the time to get to know each client's situation, answer questions, and make sure it's always easy to reach someone who can help. Whether it's a quick phone call, an email, or a text, we want every client to feel supported throughout their debt management plan, not just during enrollment. Thank you for recognizing our commitment to personal service. We appreciate the opportunity to be part of your journey and look forward to celebrating your progress toward becoming debt-free.

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Richard · 1 review · Verified · Experienced 2026-07-15 ·

The team at Family Credit Counseling is great!

The team at Family Credit Counseling is great! They are helpful, knowledgeable and understanding. We had a good plan right away that fit my budget.

Reply from Family Credit Management2026-07-19

I'm so glad you found a plan that felt right for you. No two financial situations are exactly alike, and that's why our counselors take the time to understand each person's goals, budget, and concerns before recommending a nonprofit debt management plan. The best plan isn't simply the one with the lowest payment. It's the one you can realistically stick with month after month while continuing to live your life and make steady progress toward becoming debt-free. Thank you for your kind words. Knowing you felt heard, understood, and left with a plan that truly works for your budget is exactly the experience we hope every person has when they contact Family Credit Management.

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Valencia · 1 review · Verified · Experienced 2026-07-15 ·

What a blessing this is!

So far it has been an easy going process and Chris has been amazing so far! I am beyond blessed to have this opportunity as I lost my job caring for my two year old son who had a stroke this has lifted so much weight off my shoulder as I think about being debt free!

Reply from Family Credit Management2026-07-29

We're so sorry to hear about everything your family has been through, and we truly hope your son continues to make progress. I shared your review with Chris, and he was so happy to hear that he was able to make this process a little easier during such a challenging time. Moments like this are exactly why our counselors take the time to listen, answer questions, and make sure every person feels supported from the very beginning. Thank you for trusting Family Credit Management to help you move toward becoming debt-free. We hope this is one less thing for you to worry about so you can focus on what matters most, and we're honored to be part of your journey forward.

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Lucinda · 1 review · Verified · Experienced 2026-07-10 ·

Went above and beyond on helping m

Reply from Family Credit Management2026-07-15

Helping someone is about so much more than getting them enrolled. It's making sure they feel comfortable, answering every question, and helping them understand exactly what to expect before they ever make their first payment. Those first conversations lay the foundation for everything that follows, and we're so glad we had the chance to be part of yours. We can't wait to see all that you accomplish, and we're excited to be part of your journey.

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laurapaznygmail.com · 2 reviews · Verified · Experienced 2026-07-14 ·

Easy for online, unable to access a physical location

Good service access to clear details and provide documentation easily

Reply from Family Credit Management2026-07-15

Having the right information at the right time can make a big difference. Whether it's reviewing documents, answering questions, or explaining the next step, we want people to feel informed and know exactly what's happening throughout the process. Making it easy to access the information you need is just one of the ways we help take some of the uncertainty out of getting started with a nonprofit debt management plan. We're really glad that was your experience. Thanks for taking the time to share your kind words.

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Andrew · 5 reviews · Verified · Experienced 2026-07-14 ·

Hope!

Very Helpful! Informative and gives hope for a financially secure future!

Reply from Family Credit Management2026-07-15

I'm so glad you're feeling hopeful about what's ahead. When you've been carrying the stress of debt for a while, having a plan can change the way you look at the future. One of the best parts of what we do is helping people see that there really is a path forward. Our nonprofit debt management program isn't just about paying off debt. It's about understanding your options, finding a plan that fits your budget, and giving you the confidence to start looking ahead again. Wishing you all the best as you move toward a stronger financial future. We can't wait to celebrate your progress along the way.

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Robin · 2 reviews · Verified · Experienced 2026-07-14 ·

Easy to use

Easy to use. Great communication. Great payment

Reply from Family Credit Management2026-07-15

I'm so glad things have gotten off to such a positive start. When you're looking for help with debt, you shouldn't have to choose between convenience and personal service. Whether it's communicating by phone, email, text, or completing the process online, we want it to be simple to get the information you need and feel confident about your debt management plan. Just as important, the payment has to work in real life. A nonprofit debt management plan should fit your budget in a way that's realistic and sustainable, so you can make steady progress without feeling like you're falling behind somewhere else. We're excited for you because this is where the real progress begins, and we hope each payment brings you one step closer to becoming debt-free.

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Cindy · 2 reviews · Verified · Experienced 2026-07-13 ·

They made my payment affordable for me…

They made my payment affordable for me and I am now on my way to becoming debt free!

Reply from Family Credit Management2026-07-15

That has to be such a good feeling. Having a monthly payment that fits your budget can change everything. It takes away so much of the day-to-day stress and gives you a clear path toward becoming debt-free. That's what we hope every person finds through our nonprofit debt management plan. Now comes the fun part... watching those balances go down month after month. We're excited for you.

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stuart and Andria · 1 review · Verified · Experienced 2026-07-09 ·

Quick and easy

Reply from Family Credit Management2026-07-15

I'm so glad getting started was such a smooth experience. Everyone's life looks a little different, so we try to make the process work for the person, not the other way around. Some people like to complete everything online, while others would rather talk through questions over the phone, send an email, or text back and forth. However someone chooses to communicate, we want them to feel like they always have a real person they can reach, someone who knows their situation and is there to help. Thank you for sharing your experience. Knowing the process felt simple from the very beginning means a lot to us.

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Sandy · 2 reviews · Verified · Experienced 2026-07-09 ·

Great communication and compassionate…

Great communication and compassionate people. Very open and honest.

Reply from Family Credit Management2026-07-15

Being able to have honest conversations and ask questions without feeling pressured is something that's always been important to us. Choosing a debt management program is a big decision, and we believe people deserve clear information, straightforward answers, and the time to decide what's right for their situation. Every financial story is different, and treating people with compassion and respect has always been at the heart of how we work at Family Credit Management. Thank you for your kind words. We hope you always feel comfortable reaching out whenever you have a question or just want to talk something through.

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Mary Stralkus · 2 reviews · Verified · Experienced 2026-07-09 ·

Very easy to fill out application

Very easy to fill out application , representatives were able to answer all my questions wish e mail and on the phone. Also very polite and courteous felt no judgement at all

Reply from Family Credit Management2026-07-15

I'm so glad you felt comfortable from the very beginning. Applying for a debt management program comes with a lot of questions, and we think that's exactly how it should be. We want people to have the information they need to make an informed decision, whether that's through a phone call, an email, or however they feel most comfortable communicating. Just as important, we want every conversation to be met with kindness, respect, and never judgment. Thank you for sharing your experience. We hope you continue to feel that same level of support throughout your time with Family Credit Management.

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Jennifer E. Rose · 3 reviews · Verified · Experienced 2026-07-07 ·

Super helpful and easy to work with!

Reply from Family Credit Management2026-07-14

We know life is busy enough without adding more stress, so we've always tried to make things as simple as we can. Whether it's answering a quick question, explaining how your debt management plan works, or keeping you updated along the way, we want working with Family Credit Management to feel easy, personal, and never overwhelming. We really appreciate you sharing your experience. We hope things continue to feel just as smooth, and if you ever need anything, you know we're only a phone call, email, or text away.

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Kathie · 1 review · Verified · Experienced 2026-07-08 ·

They were very informative and very…

They were very informative and very prompt and professional with any questions I had.

Reply from Family Credit Management2026-07-14

I'm really glad you felt like your questions were answered along the way. Choosing a debt management program is a big decision, and we never want anyone to feel like they have to make that decision without having all the information. Taking the time to explain how the program works, answer questions honestly, and make sure people understand their options is one of the most important parts of what we do. The best questions are the ones that get asked, and we're glad you never felt like you had to figure things out on your own.

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Cheryl George-Hunker · 3 reviews · Verified · Experienced 2026-07-08 ·

I have been in a living hell for 6…

I have been in a living hell for 6 months, Jenny was wonderful and understood my dilemma. I feel confident that going forward, my debts will be managed quickly and efficienly.

Reply from Family Credit Management2026-07-14

I shared your review with Jennie, and she was genuinely touched by your kind words. No one wants to feel like they have to carry the weight of financial challenges alone. One of the things Jennie does so well is taking the time to listen, understand what someone is going through, and help them see that there really is a path forward. Before making a decision about a nonprofit debt management program, we want every person to feel heard, have their questions answered, and understand all of their options. It's the kind of personal, one-on-one support we've always believed in at Family Credit Management. More than anything, I'm so glad you're feeling hopeful and confident about what's ahead. You deserve that. We'll be celebrating every bit of progress with you as you move closer to the financial freedom you're working toward.

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Jarred · 1 review · Verified · Experienced 2026-07-08 ·

perfect

It was perfect

Reply from Family Credit Management2026-07-14

I'm really glad to hear you had such a great experience. Sometimes the best compliment isn't about one conversation or one person. It's knowing the whole experience felt exactly the way it should. That's what we hope for every person who chooses Family Credit Management. Thank you for your kind words.

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Mary C · 1 review · Verified · Experienced 2026-07-07 ·

Great service

Great service Very friendly took care care of what I needed Felt very comfortable talking to customer service

Reply from Family Credit Management2026-07-14

Feeling comfortable enough to have an open conversation about your finances is something we never take for granted. We know those conversations aren't always easy, so we want every person who contacts Family Credit Management to feel like they're talking with someone who will listen, answer questions honestly, and take the time to understand what's going on. That's been part of how we've worked with people for more than 30 years, and I'm really glad that's the experience you had. We hope you always feel just as comfortable giving us a call, sending an email, or even texting whenever you have a question. That's what we're here for.

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Beverly · 1 review · Verified · Experienced 2026-07-07 ·

I've used this company before and they…

I've used this company before and they were really helpful and considerate of my circumstances! They helped me get out of debt once before and I know they will again. Very trustworthy company!!.

Reply from Family Credit Management2026-07-14

I'm really glad you thought of Family Credit Management again. Sometimes life throws us a curve we weren't expecting, and needing help a second time doesn't change the fact that you're moving forward. Every financial situation is different, so we've never believed in a one-size-fits-all approach. We take the time to understand what's going on, explain how our nonprofit debt management program works, and help people find a plan that fits where they are today. The confidence you have in us means a lot because it's based on your own experience. We're grateful to be working with you again, and we can't wait to see you reach that debt-free finish line.