Family Credit Management (familycredit.org) has a 5.0 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher. Last updated 2026-08-10.
Family Credit Management has been a breath of fresh air and life changing. The monthly burdens we had have now lessened and FCM is taking care of each payment. They are great communicators and supportive! Thank you FCM!
Reply from Family Credit Management2026-06-30
Thank you for taking the time to share your experience.
Knowing that some of the financial stress has been lifted is really wonderful to hear. One of the goals of a nonprofit debt management plan is to make repayment feel more manageable, so people can spend less time worrying about multiple payments and more time focusing on moving forward.
Clear communication and ongoing support are just as important. Questions come up, life changes, and everyone deserves to know they have someone they can count on along the way. That's something we've always believed at Family Credit Management, and it's something we'll continue to be here for.
Thank you for trusting Family Credit Management. We're so glad we've been able to help make things a little easier, and we wish you continued success as you work toward becoming debt-free.
Grateful for the help I received from Family Credit Management
I felt overwhelmed by bills and the ability to meet all requirements of payments. Family Credit Management was able to address my creditors and work on a repayment plan which enabled me to have peace regarding the accounts. I am so grateful!
Reply from Family Credit Management2026-06-20
Thank you for sharing your experience.
I can't tell you how many people we talk to who feel exactly the same way. Keeping up with multiple bills, multiple creditors, and trying to make everything fit into a monthly budget can be incredibly stressful and overwhelming.
One of the biggest changes people experience isn't just having a repayment plan in place. It's the relief that comes from knowing there's a plan, knowing their creditors are being worked with, and knowing they don't have to carry all of that stress by themselves anymore.
For more than 30 years, Family Credit Management has helped people take control of situations that once felt overwhelming. We're glad we were able to help create a path forward that gave you some peace of mind.
Honestly, of all the things you mentioned, that's our favorite part of your review.
K
Kristen · 2 reviews · Verified · Experienced 2026-06-10 ·
★★★★★
Family Credit Management is Excellent
Family Credit Management is by far a blessing. They are so super easy to work with, completely transparent, always available for my loads of questions and advice. Their process of working with your creditors is remarkable, and they very quickly get to work negotiating and making your plan. As someone who royally damaged their finances, FCM has helped get me on a better path.
Reply from Family Credit Management2026-06-17
Thank you for sharing your experience.
First, we're always happy to hear from clients who have lots of questions. The people who ask questions, want to understand their options, and stay engaged in the process are often the most successful.
We're also glad you highlighted how easy the process has been and the work being done with your creditors. For more than 30 years, Family Credit Management has helped people simplify what can feel like an overwhelming situation by creating a clear plan and doing much of the heavy lifting along the way.
Most importantly, we're happy to hear you feel like you're on a better path. None of us can change the financial decisions we've made in the past, but we can take steps to improve the future. It sounds like you're doing exactly that, and we're glad to be part of the journey.
Have had a great experience. Everyone has been kind and understanding of my situation. I am glad to be able to communicate through email instead of having to find time for a phone call to customer service. The whole process has helped me regain control of my finances and my creditors have all worked with FCM, including payday loan companies.
Reply from Family Credit Management2026-06-14
Not having to carve out time for another customer service phone call is something a lot of people can appreciate.
At Family Credit Management, we know life doesn't always leave a lot of extra time in the day. Sometimes it's easier to send an email when you have a few minutes, reply when it's convenient, or shoot over a quick text with a question. Getting help with debt shouldn't have to fit into a narrow window on your calendar.
It's great to hear that you've felt understood throughout the process. Financial situations are personal, and it can make a real difference when the people you're working with take the time to listen and understand what you're dealing with.
Hearing that you're feeling more in control of your finances is wonderful. That's what this process is all about. We're fortunate to work with a wide range of creditors, including many payday loan companies, which allows us to help people create a more manageable path forward. Thank you for sharing your experience, and we'll be here whenever you need us.
This was a big step for me, trying to stop balancing all of my debt and stay afloat. One big vet bill made everything crumble to the ground. Reaching out for help was terrifying and embarrassing . But Family credit management was very helpful and quick to respond. They didnt pressure me with phone calls, they actually offered phone,text or email as ways of communication. Communication was smooth and they thoroughly answered my questions.
Reply from Family Credit Management2026-05-20
Thank you for sharing your experience with us. We know how overwhelming it can feel when one unexpected expense suddenly throws everything off balance, and reaching out for help is not always easy.
Unfortunately, our industry does have some bad actors that rely on pressure tactics and nonstop phone calls, and we know that is the last thing people need when they are already stressed. That is one of the reasons we started offering enrollment options that do not even require a phone call if someone is more comfortable communicating by text or email. We have found a lot of people appreciate being able to move at their own pace without feeling pressured.
We are really glad the process felt smooth, supportive, and easy to communicate through. Thank you again for trusting Family Credit Management to help.
M
Mary Ellen Martens · 7 reviews · Verified · Experienced 2026-05-18 ·
★★★★★
Very easy to understand
Very easy to understand, fill out and sign contract. The details and initial process to begin my debt payoff appear straight forward.
Thank you!
Reply from Family Credit Management2026-05-20
Thank you for the kind words and for sharing your experience. One of our biggest goals is to make the debt relief process feel clear, simple, and easy to follow because we know financial stress is already complicated enough.
We also know people are often nervous about getting started, so hearing that the paperwork, communication, and setup process felt simple and manageable means a lot to us. Thank you again for trusting Family Credit Management