FansBuy — By The Fans, For the WorldSince 2015, FansBuy has empowered over one million global fans to effortlessly access China's finest products. For ten years, we've remained steadfast to our "For Fans By Fans" philosophy, delivering professional China purchasing agency services worldwide. We've built a comprehensive service ecosystem encompassing procurement, quality inspection, warehousing, and international logistics - offering a complete one-stop solution.In 2025, we undergo a full upgrade, officially launching our new brand domain, FansBuy.com, which aligns more with our company values. This marks a new milestone in our ten-year service journey. This upgrade, based on years of user feedback and industry experience, is designed to bring you a superior shopping experience:🏆 Honorary Certifications• PayPal Annual Outstanding Merchant• Taoworld Global Supply Chain Official Partner🛒 Full-Platform ProcurementComplete access to all product categories across leading platforms including Taobao, 1688, JD, and Weidian🚚 Intelligent Logistics NetworkNew international shipping routes with up to 40% cost efficiencySpecialized channels for liquids, powders, batteries, and health products90-day complimentary storage with flexible dispatch🛡️ Comprehensive ProtectionFull compensation insurance for lost items, zero-risk shopping.Free 3 product inspection photos.Optional customized photo/video verificationPersonalized packaging solutions💎 Premium Service Experience7/15 bilingual customer supportReal-time currency conversion with multiple payment options💰 Exclusive Fan BenefitsSix new promotional reward mechanisms, enabling you to earn additional income while shopping. - earn while you shopA Decade of Excellence · The Next ChapterWe've evolved beyond a traditional purchasing platform to become a global shopping community powered by our fans. Our 2025 transformation incorporates valuable member feedback:✔️ 300% faster system performance✔️ Enhanced membership benefits program✔️ Real-time logistics tracking✔️ Upgraded FansBuy community with curated selections and faster after-sales supportJoin the intelligent choice of millions of fans and embark on a new purchasing experience!
Written by the business, not verified by us.
Is FansBuy legit?
FansBuy (fansbuy.com) has a 4.3 out of 5 rating on OK.one, based on 18 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 67% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-10-24.
Still waiting since October 1 — disappointing shipping and support
I submitted my parcel for shipping on October 1, 2026. FansBuy’s own tracking confirms it left their warehouse on October 2. The shipping option advertised 7–12 days. As of October 19, I still have not received it.
DHL received the electronic shipment information on October 9. FansBuy’s internal tracking shows further updates through October 17, but I still have no clear delivery date.
When I contacted support, they told me everything was normal, explained that the estimate meant business days, and referred to Chinese holidays until October 7. I had already mentioned business days in my message. This response felt dismissive and gave me no concrete delivery estimate. Any holiday exclusions should be clearly explained before customers pay.
By comparison, my Hipobuy parcel arrived on the sixth business day. With FansBuy, I am still waiting and chasing answers. Based on this experience, I would choose Hipobuy next time.
the app is a liitle buggy sometimes and i think that they need a like youtube video anf make their website a bit simpler but the discord is the best discord ive ever been on its so helpful
Thank you for your review! We’re glad to hear you had a good experience with our customer service. We really appreciate you taking the time to share your feedback.
I initially had an issue with FansBuy where I completed my payment, but my order was still showing as “Unpaid” on their website. It was frustrating at first because I wasn’t sure what was happening with my order.
Thankfully, the issue was eventually resolved and everything was taken care of. I appreciate that they were able to get the situation sorted out and make things right.
Overall, I’m happy with the outcome and feel much better about my experience with FansBuy. Sometimes problems happen, but what matters is getting them resolved. Based on how everything turned out, I would be willing to use FansBuy again.
Reply from FansBuy2026-09-16
Hello,
We’re very sorry to hear that you had a frustrating experience. We have reviewed your case carefully and would like to clarify what happened.
Your top-up was made on September 12 using Afterpay. Next to this payment method, we indicate that the balance is not credited instantly and must first be confirmed as received by the payment provider. This process normally takes around 2–7 days.
You contacted us through Discord on September 12 regarding this issue, and our support team responded to you and explained the expected processing time.
On September 14, once the payment provider confirmed receipt of the funds, the corresponding balance was automatically credited to your FansBuy account. Our records also show that part of this balance has since been used to purchase items successfully.
We sincerely apologize for the inconvenience and confusion caused during the waiting period. We understand that seeing the order or balance remain unpaid after completing a payment can be concerning.
We will further improve the notice displayed next to delayed payment methods such as Afterpay so that the processing time is even clearer before users make a payment.
If your issue has now been fully resolved and everything is working correctly, we would greatly appreciate it if you could update or remove this review to reflect the final outcome.
Thank you for your understanding.
FansBuy Team
customer service is great and was super quick to respond best new agent on the market currently
Reply from FansBuy2026-08-31
Thank you so much for the fantastic review! We’re thrilled to hear that you had such a great experience with our customer service and that we were able to respond quickly. Your kind words mean a lot to our team, and we’re excited to keep delivering the best possible experience! 🙌
very good team. the support team is very helpful especially on discord they are quick with it. they do a great job there i recommend them so much!!!
Reply from FansBuy2026-08-31
Thanks so much for the great feedback! We’re really glad to hear that you’ve had such a positive experience with our support team, especially on Discord. Being quick and available when you need us is something we care a lot about, so it’s great to know we’re delivering. We really appreciate the recommendation! ❤️
Honestly at the beginning i was skeptical but then it was fire and the people are always responsive and keep you updated each step of the way
Reply from FansBuy2026-08-31
We completely understand the initial skepticism, choosing a new agent is a big decision. It’s great to hear that we were able to change your mind and that our team kept you informed and responsive throughout the process. Thanks for giving us a chance and for sharing your experience! 🙏
Thank you for the kind feedback! We’re glad to know you had a positive experience with our customer service. It’s always our goal to make things as smooth and easy as possible, and we really appreciate you taking the time to leave us a review! 🤝🌟
Thank you so much for the amazing feedback! We’re really happy to hear that you had such a great experience with us. We truly appreciate your support and taking the time to share your experience! ⭐
Very good, Great attentiveness and courtesy from the staff.
Reply from FansBuy2026-08-31
Thank you for the lovely review! We’re happy to hear that our team made you feel well looked after and that you appreciated their friendly and attentive approach. Your feedback means a lot to us, and we truly appreciate you sharing it! 🤝❤️
Great support and even requested and gave me a partial refund for a product I was partially unhappy with.
Reply from FansBuy2026-08-31
Thank you for sharing your experience! We’re really glad our support team was able to help and find a fair solution for you. We always want to make sure our customers feel heard and taken care of, especially when something doesn’t go quite as expected. We truly appreciate your feedback! ✨🤝
I need to resolve an issue with a withdrawal I want to cancel, but support is simply non-existent. They don't respond via Discord, email, or the site's chat.
Reply from FansBuy2026-07-30
Hi,
Thank you for your feedback, and we’re sorry for the frustration you experienced.
We’ve checked your case and can confirm that your withdrawal issue has now been resolved by our support team.
If you’re satisfied with the outcome, we would greatly appreciate it if you could update or remove your review to reflect your latest experience.
We sincerely apologize for the inconvenience and appreciate the opportunity to make things right. If you need any further assistance, please don’t hesitate to contact us.
— The FANSBUY Team
Thank you for the lovely feedback! We’re so glad to hear that you found our staff friendly and welcoming. We really appreciate you taking the time to share your experience, and we hope to keep making every interaction a great one! 😊✨
I’m fairly new to FansBuy but am very happy with them so far. I’ve recieved one haul and have a second haul on the way currently,
Any time that I’ve had a question, I recieved a response that was prompt and helpful. The shipping agent I had used previously was not very good or reliable. I have recommended Fansbuy to several people and am very glad that I switched.
Reply from FansBuy2026-08-31
Thank you for the amazing review! We’re glad FansBuy has been a great choice for you so far and that your experience has been smooth across both your hauls. It’s awesome to hear that you can rely on our team whenever you have a question. We truly appreciate the recommendation and are happy to have you with us! ❤️
Have paid 64 Euros for my order last year , i am still waiting for my package and they don't answer my questions. It's a scam . Stay away.
Reply from FansBuy2026-02-24
Dear Nuno Costa,
Thank you for bringing this to our attention. We are very sorry to hear about your experience and the frustration caused by the delay.
We take all allegations of non-delivery very seriously. However, as a first step, we need to locate your order in our system to understand what happened. To protect your privacy, please could you provide us with your order number or the email address used to place the order?
You can do this easily and securely by using the 'Find Reviewer' tool that Trustpilot has just sent to you on our behalf. This is the fastest way for us to verify your order and work towards a resolution.
We are committed to resolving this matter and look forward to helping you as soon as we have your details.
Best regards,
Fansbuy Support Team
very good experience, someone tell me to join to just chek quality and the rapidity and is good lmao.
Reply from FansBuy2026-08-31
Thanks for giving us a try! We’re glad the quality and speed lived up to what you were hoping for. It’s always great to hear that you had a smooth experience from start to finish. We really appreciate you taking the time to share it! ❤️😄
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