100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories.
Written by the business, not verified by us.FASHIONPHILE (fashionphile.com) has a 4.3 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the luxury items and the highly accurate, trustworthy descriptions provided across the online platform. Many people also warmly appreciate the reliably fast delivery times and secure packaging, ensuring that all valuable purchases arrive safely and in wonderful condition every single time. Some reviewers were not happy with customer service response times and experienced frustrating communication delays when attempting to resolve various order inquiries and concerns. Some consumers additionally noted occasional slow shipping periods, alongside occasional rare problems concerning unexpected item conditions or strong lingering odors upon arrival.
Auto-generated from all reviews of this business. For reference only.Jackie, Thank you for taking the time to share your feedback. We’re so pleased to hear that your item arrived exactly as described on our website. Accurate condition details are an important part of shopping authenticated pre owned luxury, and we truly appreciate your review.
You had a bag I had been looking for that was sold out everywhere and no one else had that bag in that color way. Fast delivery
Thank you for sharing your experience! We’re so pleased that FASHIONPHILE had the Valentino raffia bag you had been searching for, especially in such a hard-to-find colorway. It’s wonderful to know your dream piece arrived quickly and met your expectations. We truly appreciate you choosing us for authenticated pre owned luxury and hope you enjoy your Valentino bag for years to come.
Do not buy from this company ! I bought a £385 bag, I didn’t get a email confirmation with an order number. I emailed and messaged on instagram asking for the order number and never got a response. The bag arrived and I want to return this and due to not having an order number and the website stating I do not have an account I am not able to return the bag. I have emailed MUTIPLE times, completed forms, messaged on Instagram, live chats, complaints and review and the response I get is to complete the form which I have already completed. I have competed the form twice already and I feel like they have delayed in responding to my emails and kept me waiting telling me to try and log into my account when it clearly says I don’t have one all so the 15 day policy runs out. They are so unhelpful. All I needed was a returns label and my order number - wouldn’t say it’s a difficult request.
Emma, Thank you for sharing your experience. We’re sorry to hear how difficult it was to obtain basic order information and assistance with initiating a return. A FASHIONPHILE account is not required to return an eligible purchase, including orders placed as a guest. We understand how frustrating it must have been to receive conflicting guidance and repeatedly reach out without getting the clear resolution you needed. We’d be happy to review the order and assist with initiating the return. Please contact us at [email protected] with the subject line “Review Response Follow-Up”. Given the circumstances and your prior attempts to contact us, our team will also review the applicable return timeline to ensure the matter is handled fairly.
The items are amazing , however I’m giving them 1 Star for their customer service . When you call , you will get an automated voice telling you how long your wait time is . Once it’s your turn , you will be told that you are the first caller in the queue but no one ever comes to the phone , you are just constantly beubg put on hold . To contact them and try to actually speak to someone is HORRIBLE !!!!!
Vanese, Thank you for sharing your feedback. While we’re pleased to hear you are happy with the items themselves, we’re very sorry that your experience trying to reach our Concierge Team was frustrating. Being left on hold without receiving timely assistance is not the level of service we aim to provide, and we understand how discouraging that can be. In addition to phone support, our team can also be reached at [email protected] or through live chat. Our Concierge Team now operates seven days a week to provide broader coverage and improve accessibility. We appreciate you bringing this to our attention, as feedback like this helps us identify where the client experience needs to improve.
good service、 thank you
Alice, Thank you for your kind review! We’re so pleased to hear you had a positive experience with our team, and we truly appreciate you choosing FASHIONPHILE to be your go-to destination for authenticated pre-owned luxury!
Poor experience. Sent them my Gucci bag for sale and disclosed all damage on the photos to them (fair condition for a 6yr old item). Price was agreed and bag posted off to them. Item was then returned without any communication at all or even an email to let me know the current status. Had to chase it up myself.
Elliott, Thank you for sharing your experience. We understand how frustrating it must have been to send in your Gucci bag and then have to follow up for clarity regarding its return. All offers are subject to a final review once an item is received. If the condition differs from what could be assessed through the original submission, our team may determine that we’re unable to proceed with the purchase. We do recognize that you should have received clear communication regarding the outcome. While status emails are typically sent, they may occasionally be filtered into spam or junk folders. We’d be happy to review the submission and provide further clarity regarding the decision. Please contact us at [email protected] with the subject line “Review Response Follow-Up” and include your quote number.
Dawn, Thank you for your review! We’re so pleased to hear your order arrived quickly, and we hope you enjoy your new luxury find!
Kat was great and went above and beyond to help with additional photos and emails about the piece. Thank you Kat!
Kat’s attentiveness and willingness to go the extra mile truly reflect the level of service we aim to provide. We’re so pleased she was able to share additional photos and details, helping you feel confident in your decision before making the purchase. We’ll be sure to pass along your kind feedback to her.
Tameka, We’re so pleased to hear that your item arrived in excellent shape. Thank you for taking the time to share your experience and recommend FASHIONPHILE. We truly appreciate your support and hope you enjoy your new luxury find!
I love Fashionphile. I have purchased a number of bags from them and the quality and condition is always better than expected. I only buy pre loved handbags from them and a local store near me.
Theresa, Thank you for your wonderful review and for continuing to choose FASHIONPHILE! We’re delighted to hear that the quality and condition of your purchases have consistently exceeded expectations. Your continued trust means so much to us, and we look forward to assisting you with many more luxury finds in the future.
My daughters Louis Vuitton bag was Collected by DPD which can be seen on cctv in Argos They’re has been no record Of delivery, when chased with this company they assured my daughter it’s all in hand and she will be compensated That was over a week ago since then all emails are being ignored and I am now having to take legal action Absolutely atrocious service !!
Natalie, We’re sorry to hear about the concern surrounding your daughter’s submission and the lack of recent updates. We understand how important it is to receive clear information, particularly when an item has been collected but has not yet been confirmed as delivered or processed. We would appreciate the opportunity to review any details as well as prior correspondence so we can provide greater clarity on what is taking place. Please contact us at [email protected] with the subject line “Review Response Follow-Up” and include the relevant offer information so our team can investigate further.
I love Fashionphile,and I have bought several expensive pieces throughout the years.However this last transaction was terrible. I bought a piece on layaway, then decided to pay for it in full the following day. The piece came and Immediately checked with Cartier in regards to serial number, it was known as a counterfeit number and so I returned it the following day. I asked for Fashionphile to not charge the lay away fee since I paid for it within a day and returned it the day after it was received. The fact that the item was questionable should have been enough. I never heard back from customer service. I understand the policy but there were special circumstances with the questionable serial number. So sadly I will not be a return customer any longer. I loved it when Ben and Stephen were running things.
Donna, We’re sorry to hear that your most recent experience left you feeling unsupported, especially after many years of shopping with FASHIONPHILE. We understand why the authentication concern, Reserve fee, and lack of follow-up would be particularly disappointing given your longstanding history with us. We would appreciate the opportunity to review the order, return, and prior correspondence in full to determine whether any additional assistance may be appropriate. Please contact us at [email protected] with the subject line “Review Response Follow-Up” so our team can locate the details and assist you directly.
Ease of purchase. Authentic item. I’m hella happy!!! Yeee!!!
Mac, We’re delighted to hear that your experience was seamless and that your purchase exceeded expectations. Bringing authentic ultra-luxury within reach is at the heart of what we do, and we’re so pleased to know you’re happy with your piece. We look forward to welcoming you back for your next luxury find.
My new Prada purse is in excellent condition. Photos were accurate. Very happy with my purchase. They included the authenticity original Prada card and dust cover. The shipping was quick and arrived only within a few days I will definitely order in again.
Georgene, Thank you for your continued trust in FASHIONPHILE. We’re so pleased that your new Prada bag proved to be worth the wait and that both our pricing and expedited fulfillment made the experience a positive one. Providing a reliable destination for authentic pre-owned luxury is central to our service, and we appreciate the opportunity to continue helping you find pieces you can purchase with confidence.
I have always trusted Fashionphile and I have been watching this handbag for awhile. They are reasonable and fast shipping.
Lori, Thank you for your continued trust in FASHIONPHILE. We’re delighted to hear that you found the handbag you had been watching and that our pricing and delivery experience met your expectations. It means so much to know you can continue to rely on us for your luxury pieces, and we look forward to welcoming you back.
My issue has not been solved. I need someone to contact me
Jazmine, We’re sorry to hear that your issue remains unresolved. Our Concierge Team is available to review the matter and provide further assistance. Please contact us at [email protected] with the subject line “Review Response Follow-Up” and include any relevant order, offer, or case details so we can locate your information and assist you directly.
Excellent customer service! Quality product and item as described! Highly recommend!!!
Laurene, Thank you for the wonderful recommendation! We’re so pleased to hear that your item arrived exactly as described and that the quality met your expectations. Our Concierge Team is now available seven days a week to provide support throughout the shopping experience, and we’re glad that level of service came through. Enjoy your new piece!
Great product! The quality is exactly as described. I’m very satisfied with my purchase and would definitely recommend it.
Helen, It’s wonderful to know that your purchase arrived exactly as described and that the quality met your expectations. We truly appreciate your trust in FASHIONPHILE and your recommendation, and we look forward to welcoming you back for another ultra-luxury find!
The waiting time for quotes is extremely long. It also takes a very long time for item processing and payment.
Tanya, We’re sorry to hear that the extended quote, processing, and payment timelines have affected your experience. Due to increased submission volume, some reviews are taking longer than usual as our teams work to give each item the thorough evaluation it deserves. We recognize the importance of setting clear expectations and are continuing to improve how processing timelines are communicated throughout the selling journey. We appreciate your patience and your feedback as we work to provide a more consistent experience.
Dear Fashiophile, I don’t know if you care, but I just want to make a comment. My last shopping experience with you has been a total nightmare. I purchased Van Cleef earrings for $4,250 on June 30th, and nearly a month later, I still haven't received them. No earrings, no order cancellation, no explanation, nothing. Called twice already, was told by your customer service agents, “Sorry, some paperwork is missing, and it will be shipped tomorrow” or “Oh sorry, we will get back to you in 48 hours.” Neither promise was kept. How can a company of this size and reputation be so incompetent? Took thousands of dollars and continues to stay in complete silence for over 3 weeks already. There are so many luxury resale platforms to choose from… I ultimately had to ask Visa to step in and assist with the dispute. I’m so upset. I need this to come to an end. Please explain!
Lana, We’re sorry to hear how frustrating and prolonged this experience has been. International orders can involve additional documentation and carrier requirements, but we understand that the lack of clear, consistent updates left you without the information or resolution you expected. We would appreciate the opportunity to review the order history, shipping status, and prior correspondence in full so we can better understand what occurred and determine the appropriate next steps. Please contact us at [email protected] with the subject line “Review Response Follow-Up” so our team can locate your order and assist you directly.
166 reviews matching
