FASHIONPHILE

Luis, We’re delighted to hear your Louis Vuitton duffle arrived in even better condition than expected. Our photography and cleaning teams work closely together to create a transparent shopping experience while ensuring each piece is thoughtfully prepared before it reaches its new home. Knowing you found a coveted luxury piece at a great price makes this experience especially meaningful. We’re grateful you chose FASHIONPHILE and look forward to being part of many more luxury finds for your loved ones.

Phoenix, We’re delighted to hear that both your phone and chat experiences reflected the level of care our Concierge Team is dedicated to providing. Thank you for choosing FASHIONPHILE. We’re pleased your purchase arrived as expected and look forward to assisting you again.

Scott, We’re thrilled to hear you had an excellent experience and that your purse arrived quickly and was even more beautiful in person. Exceptional service is at the heart of the FASHIONPHILE experience, and we’re delighted our team made your purchase feel seamless from start to finish. Thank you for choosing FASHIONPHILE. We look forward to helping you find your next luxury piece!

Renee, Thank you for sharing your feedback. We’re sorry to hear the shipping and refund timelines did not meet your expectations. While packages may be picked up from our facility before the first UPS scan appears, we understand how delayed tracking updates can create uncertainty. Once a return is received, each item goes through a quality control review to confirm there is no new wear, all FASHIONPHILE tags remain attached, and any included accessories are returned. This step is especially important for fine jewelry, as it helps ensure each piece is properly reviewed before the refund is issued. We recognize this process can take additional time, and we appreciate your patience. This is not the level of service we aim to provide, and we will be sure to share your feedback with our Concierge Team as we continue working to improve the client experience.

Monica, Thank you for your kind words. We’re delighted to know FASHIONPHILE continues to meet your expectations with each experience. It is our pleasure to provide a trusted destination for luxury pieces, and we’re grateful for clients like you.

Alecs, Thank you for sharing your experience. We’re glad to hear the bag arrived in the expected condition, but we’re sorry the shipping did not move within the expected window. When expedited shipping is paid for, we understand there is an expectation that the order will move and arrive within that time frame. We would appreciate the opportunity to review this further. Please reach out to us at [email protected] with your order details and the subject line “Review Response Follow Up” so our team can look into what happened and assist from there.

Thank you for the wonderful review! We’re so glad to hear you’ve had consistently positive experiences with your purchases, from quick delivery and clear communication to items arriving exactly as shown online. We truly appreciate your continued support and are happy our return policy adds extra confidence when shopping with us. We look forward to welcoming you back to FASHIONPHILE again soon!

Michelle, Thank you for sharing your experience! While we’re sorry this Kelly 28 was not the perfect fit, we’re so glad to hear the shipping was quick, the return process was easy, and our Downtown Los Angeles team made the visit a smooth one. We truly appreciate your confidence in FASHIONPHILE and would be happy to help you find the right Kelly when the time comes. Wishing you a wonderful trip to France, and we hope to welcome you back soon!

Gail, Thank you for such positive feedback! We’re glad to hear you continue to have great experiences with FASHIONPHILE. It means so much that you love our selection of luxury pieces and have been pleased with their condition. We truly appreciate your continued support and hope each piece remains a special part of your collection for years to come.

Thank you for bringing this to our attention. We’re sorry to hear that the item received did not match the listing photos and description. This is not the experience we want for our clients, and we would appreciate the opportunity to review what happened and help resolve this for you. Please reach out to us at [email protected] with the subject line "Review Response Follow Up" and include your order details so our team can look into this further and assist with next steps.

Larisa, Thank you for your thoughtful feedback and for still taking the time to leave us 4 stars despite the slower shipping experience. We’re sorry to hear the delivery timing caused added frustration, especially ahead of your trip. While some carrier timelines can be outside of our direct control once an order is in transit, we understand how important reliable delivery is, especially for luxury purchases. We appreciate you sharing this with us and will be sure to pass your feedback along to the appropriate team for review. We’re glad everything worked out in the end, and we hope to provide a smoother experience should you choose to shop with FASHIONPHILE again.

Jan, Thank you for the lovely review. We’re so glad to hear your bag arrived in even better condition than expected and that you had a great experience with our team. Providing thoughtful service is at the heart of what we do, and we truly appreciate you choosing FASHIONPHILE.

Thank you for the wonderful review! We’re so glad the Hermès scarf you were waiting for became available and that you were able to make it yours. It’s great to hear that the sale and delivery went smoothly as well. We truly appreciate your loyalty to FASHIONPHILE when it comes to both shopping and selling, and we look forward to welcoming you back again soon.

Vicky, Thank you for the positive review! We’re so glad to hear your bag arrived exactly as described and pictured. It means so much that FASHIONPHILE could be part of growing your LV collection, and we hope to help you find even more special Louis Vuitton pieces in the future.

Cindy, Thank you for the wonderful review! We’re so glad you decided to take the leap with FASHIONPHILE and that your experience was a great one. It’s lovely to hear that the price felt right, shipping was speedy, and most importantly, that you love your new bag. We hope you enjoy your piece for years to come, and should you ever decide to shop, sell, or repeat, we would be happy to welcome you back again.