great experience
great experience. my wife loved the bag!
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories.
Written by the business, not verified by us.FASHIONPHILE (fashionphile.com) has a 4.3 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the luxury items and the highly accurate, trustworthy descriptions provided across the online platform. Many people also warmly appreciate the reliably fast delivery times and secure packaging, ensuring that all valuable purchases arrive safely and in wonderful condition every single time. Some reviewers were not happy with customer service response times and experienced frustrating communication delays when attempting to resolve various order inquiries and concerns. Some consumers additionally noted occasional slow shipping periods, alongside occasional rare problems concerning unexpected item conditions or strong lingering odors upon arrival.
Auto-generated from all reviews of this business. For reference only.great experience. my wife loved the bag!
Absolutely perfect! Everything described was what I received! I will be shopping with fashionphile again! And then on top of the actual item they refunded me the cost of a discount code! I tried a discount code that didn’t work but come to find out it was my error I had the wrong text. They still granted me the discount! I couldn’t have been happier! You have a loyal customer fashionphile!
This is wonderful to hear! We’re so glad your item arrived exactly as described and that our Concierge Team was able to help with the discount after your purchase. It means so much to have earned your loyalty, and we’d be happy to welcome you back to FASHIONPHILE anytime!
Received exactly what I ordered. It was very well packaged and put together. I love that there was no shipping fee or return fee made it easy to shop please with my product. I will be shopping from fashionphile again.
We’re so glad your order arrived exactly as expected and was packaged with care. Making luxury shopping feel easy and confident is so important to us, and we’re happy to hear the shipping and return experience added to that. We look forward to having you shop with FASHIONPHILE again!
Purchase was easy and delivery was fast. The bag was in excellent condition. Like new, I’d say. Loved it
Justyna, We’re so happy to hear your bag arrived quickly and in excellent condition. A smooth purchase and a piece that feels like new is exactly what we love for our clients. Enjoy your new luxury find!
I love Fashionphile! I’ve purchased from them three times and each purchase has been great. I love that their quality rating scale is very strict, so I know I’m getting items in great condition.
Laura, We truly appreciate your continued support! Our condition rating standards are designed to give clients a clear and transparent understanding of each piece before purchase, so we’re glad that accuracy has come through across your orders. Thank you for trusting FASHIONPHILE. We hope you enjoy your latest find!
Bag arrived in pristine condition and the color was as expected. Glad I didn’t have an issue with the shipping because signing in person has been problematic in the past.
Keisha, We’re so glad your bag arrived in pristine condition and that the color was exactly as expected. We’re also happy to hear delivery went smoothly this time. Signature confirmation is required to help protect high-value pieces in transit, and we appreciate your understanding. Enjoy your beautiful new bag!
The description and additional requested pictures were helpful for this first time Fashionphile shopper. I wasn’t sure what to expect once I received a bag that only noted “light scratches” on the hardware. However, I was pleasantly surprised. Other than some tiny scratches where the strap connected to the bag, the bag was completely flawless. Those scratches would be unavoidable by only taking the strap on and off a few times. It was totally worth purchasing this LV Capucines bag pre-loved to save a little over 2k. I particularly was drawn to the refund policy. It made me feel more comfortable purchasing the bag knowing if it doesn’t match the description or photos I received, I wouldn’t need to argue about penalties or restocking fees to send it back. You shouldn’t be penalized for not agreeing with the condition stated in the descriptions. I will certainly order from Fashionphile again.
Misty, Thank you for such a thoughtful review! We're especially honored that you chose FASHIONPHILE for your first purchase and that your Louis Vuitton Capucines exceeded expectations. Providing detailed descriptions, additional photos, and a shopping experience clients can feel confident in is incredibly important to us. We're delighted your purchase felt worthwhile and that our return policy provided added peace of mind throughout the process. Thank you for placing your trust in us, and we look forward to welcoming you back to FASHIONPHILE for your next find!
I am very happy with the purchase. Thank you!
You can improve the way you package each bag.
Hector, Thank you for taking the time to share your feedback. We understand how important presentation and packaging are when receiving a luxury item, and we appreciate you bringing this to our attention. We'll be sure to share your comments with our team as we continue working to enhance the client experience.
Super easy and love the detail that is provided online of the product prior to purchase I never thought about buying luxury items second hand but THIS ROCKS!!! 😎👏🏻
Brenda, We're thrilled to hear this! One of our favorite things is introducing clients to the world of luxury resale and helping them shop with confidence through detailed photos and descriptions. Thank you for giving pre-loved luxury a chance with FASHIONPHILE, we look forward to helping you discover your next great find!
Great communication, tracking and packaging. The bag was in perfect condition.
Thank you for sharing, Victoria! We're delighted your order arrived sooner than expected. We hope you're enjoying your new piece and thank you for choosing FASHIONPHILE!
Great products, faster service nd great packing. However, it is ok to clean pre loved shoes before mailed.
I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did not have any unpleasant odors. The condition of the purse was accurately described in the listing, and it met my expectations. Overall, I am very satisfied with my purchase.
Lisett, Thank you for sharing your experience! We're delighted to hear your order arrived quickly and that your purse met your expectations. Accurate condition descriptions and transparency are incredibly important to us, so it's wonderful to know you felt confident in your purchase. We hope you enjoy your new piece and look forward to welcoming you back to FASHIONPHILE.
Easy to place an order! Love my purchase!
Krystyna, Thank you for your review! We're so glad you found the ordering process easy and seamless. Creating a smooth online shopping experience is incredibly important to us, and we're thrilled you love your purchase. Thank you for choosing FASHIONPHILE!
Love my shoes! Gorgeous and perfect condition. They arrived quickly and perfectly packed. Great shopping experience
Thank you for sharing, Tina! We’re so happy your shoes arrived quickly, carefully packed, and in perfect condition. Enjoy your gorgeous new pair, and we’d love to have you shop with FASHIONPHILE again soon!
Bracelet is beyond gorgeous!!, I haven't taken it off 😀
Jennifer, We love hearing this! There’s no better compliment than a piece becoming an instant favorite. Enjoy your beautiful bracelet, and thank you for choosing FASHIONPHILE!
Easy shopping experience, but delivery from Carlsbad warehouse to east coast — Washington, DC — is too long.
Angelina, Thank you for your feedback! We’re pleased to hear the shopping experience was smooth and straightforward. We understand the excitement of awaiting a luxury purchase, and while delivery timelines can vary once an order has shipped, we appreciate your patience. We appreciate your support and hope you’re enjoying your new piece!
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