100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories.
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Is FASHIONPHILE legit?
FASHIONPHILE (fashionphile.com) has a 4.3 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the luxury items and the highly accurate, trustworthy descriptions provided across the online platform. Many people also warmly appreciate the reliably fast delivery times and secure packaging, ensuring that all valuable purchases arrive safely and in wonderful condition every single time.
Some reviewers were not happy with customer service response times and experienced frustrating communication delays when attempting to resolve various order inquiries and concerns. Some consumers additionally noted occasional slow shipping periods, alongside occasional rare problems concerning unexpected item conditions or strong lingering odors upon arrival.
Auto-generated from all reviews of this business. For reference only.
Love my new Chanel! Process was smooth and item was quickly shipped. The packaging was handle with thought and care. Exceeded my expectations. Thank you!
Reply from FASHIONPHILE2026-06-05
Carolina,
Thank you for your kind review! We’re delighted to hear your Chanel exceeded expectations and that everything from the ordering process to delivery felt smooth and seamless. Thoughtful presentation is an important part of the experience, so we're glad that came through. Enjoy your beautiful new piece, and we hope to see you back at FASHIONPHILE soon!
Everything comes as stated. Yes didn't realize what it was saying ooops
Everything comes as stated.. Sadly my last order didn't come with the Tiffany pkg. I'll live but that's part of the fun. Still enjoy your site should have remeasured my wrist. Will order again. Thank You, Melissa
Reply from FASHIONPHILE2026-06-05
Thank you for your review, Melissa! We’re so glad your purchases have consistently arrived as described and that you continue to enjoy shopping with FASHIONPHILE. We understand how special details like original Tiffany packaging can make a purchase feel even more exciting. Because included accessories can vary from item to item, we do our best to note any accompanying packaging and extras within the "Comes With" section of the listing. We truly appreciate your support and look forward to helping you find your next piece!
Both items arrived quickly and in expected condition
Reply from FASHIONPHILE2026-06-05
Kristin,
Thank you for your review! We’re pleased to hear both items arrived quickly and exactly as expected. We appreciate your trust in FASHIONPHILE and hope you enjoy your new pieces!
The item received came as pictured and with fast shipping. Great product with great condition
Reply from FASHIONPHILE2026-05-27
Yemi,
We’re so glad your item arrived quickly and just as pictured! Accurate presentation and quality are so important to the FASHIONPHILE experience, and we hope you enjoy your new piece.
Bag came with the half of the size box that the other bag same size was sent before. As a result the bag was smushed and since the tag was folded over it fell off the bag.
Reply from FASHIONPHILE2026-06-05
Anna,
We're sorry to hear your order did not arrive as expected. We understand how disappointing it can be to receive a bag that appears compressed during transit, particularly when presentation and condition are such important parts of the luxury shopping experience.
We'd welcome the opportunity to learn more and review this further with you. Please contact us at [email protected] with the subject line "Review Response Follow Up" so we can discuss next steps and assist directly.
Item has minor defect, didn’t get answer from them.
Send them 3 emails from day I received with photos on May 15 2026
Second email was May 18 and got message back from them. They will review this but do not send them email with same issues. No word from them.
May 22, I god email from them” how was your purchase and if you are not satisfied contact us to ………..
Sadly, i replied with same issues.
This is my sad sad experience with them.
Reply from FASHIONPHILE2026-05-27
Kyung,
We’re sorry to hear your item arrived with a concern and that you have not yet received a response. We know timely support is important, especially when something does not meet expectations.
Please contact us at [email protected] with the subject line “Review Response Follow Up” so we can prioritize your request and assist you directly.
OK I’m changing my review from one star to five & here’s why. I based my review on having to wait an hour to speak to a representative and then when I was the last caller in queue after more than 55 minutes of holding, they disconnected the call and I had to call back and wait another 55 minutes! This was my very first time in calling them, but now I expect that each time I call sometimes the wait is only 20 minutes, but sometimes the wait can be up to an hour. So when you call you can expect up to an hour wait, to make it worse They don’t answer the info email address either, over the course of a couple of weeks with my purchases and sending multiple emails, Never once did I get a reply. But I will say this when a representative does answer the phone call they give you excellent customer service! Obviously I was quite frustrated and left my review right after that phone experience but I do wanna talk about why I will forever be a loyal customer to them and why I choose to purchase from them over other luxury reseller companies. Even though you can expect an hour wait to speak to a representative The one thing I will add is that once you do get a representative on the phone they make sure that you are their priority and they are there to assist you with 100% attention. At least that’s been my experience with the representatives that I’ve talked to. Based on my one purchase from them, I will continue to be a loyal customer and purchase from them over other luxury reseller company’s. I was over the moon happy with my Balenciaga bag purchase I went ahead and purchased 2 more bags and am planning a third. I will continue to be a loyal customer of theirs!!
Reply from FASHIONPHILE2026-05-27
Heather,
We’re sorry to hear about your experience and recognize how frustrating it can be to wait for support, especially when reaching out about a luxury purchase. Our team works to assist each client as quickly and thoughtfully as possible, and we regret that your recent experience did not reflect that standard.
We’d welcome the opportunity to connect and assist with your inquiry directly. Please contact us at [email protected] with the subject line “Review Response Follow Up” so we can follow up further.
It’s always easy to shop at Fashionphile. Everything items has all the information, check out process is simple and easy. My purchase usually arrives in about 10 days, but this last purchase took only 3 days.
Reply from FASHIONPHILE2026-05-27
Thank you for continuing to shop with FASHIONPHILE! We’re happy to know our site makes it simple to find the right piece and purchase with confidence. We hope your latest order was worth the quick wait!
Luxury Buyout Experience Ruined by Delayed Payout & Poor Communication
I accepted a direct buyout offer from Fashionphile for my Saint Laurent Rive Gauche tote and shipped the item internationally from Australia at my own expense. Tracking confirms Fashionphile received the bag on April 22.
The item was authenticated and even listed on Fashionphile’s website shortly after arrival, yet I still have not received payout or a meaningful update regarding the delay.
I have already contacted seller support multiple times and have gone more than 48 business hours without a response. This is especially frustrating after seeing other customers with similar payout delay issues receive responses within days.
For a luxury resale company handling high-value items, the communication and payout process has been extremely disappointing. Holding both the seller’s item and payout for this long without transparency creates unnecessary stress and undermines trust in the platform.
International sellers should also be aware that Fashionphile does NOT cover international shipping costs for seller buyouts, which significantly impacts the final payout.
I expected a much smoother experience given Fashionphile’s reputation. Unfortunately, based on my experience, I would hesitate to use the platform again for international buyouts.
I loved that I didn’t have to worry about porch pirates. The delivery was very smooth. I feel very secure in purchasing from FASHIONPHILE in the future!
Reply from FASHIONPHILE2026-05-27
Katrina,
We’re so glad your delivery felt smooth and secure from start to finish. Peace of mind is such an important part of purchasing luxury online, and we’re happy to know you feel confident shopping with FASHIONPHILE again!
I had an immaculate condition original puzzle bag to sell and was offered £875 for it. I was quite shocked at how low the value was and declined the offer. A few days later it became apparent that selling privately could lead to me being scammed so I went and again uploaded the same photos and description to sell it assuming the valuation would be the same. Having done that I then noticed you have the option to reactivate the old offer and because they take several days now to give you an offer I thought that would be faster. I sent off my back and am due to be paid today. Unfortunately yesterday my offer on the same bag came back, this time at £1025…. So in a matter of a few days it’s suddenly significantly worth more and I’ve lost out on money. I’ve contacted customer service in the hope they will honour the difference and will update this review if it gets sorted. I would understand if a longer time period had passed or maybe I’d used different photos but I didn’t, so it raises genuine concerns about consistency of the offers.
I sent another email as they suggested below, still no response.
Reply from FASHIONPHILE2026-05-27
Steph,
We’re sorry to hear about your experience and understand how a difference in offers within a short period of time could feel confusing. Offers can be influenced by several factors, including current market demand and review details at the time of submission, but we recognize your concern regarding consistency.
We’d welcome the opportunity to look into this further and review the details of your submission. Please contact us at [email protected] with the subject line “Review Response Follow Up” so we can connect with you directly.
I purchased a pre-owned Chanel bag listed in fair condition (I knew the bag would not be perfect), but I like bags with a bit of an edge to them. When I received the bag, it was wrapped and included the original Chanel dustbag. This bag had the most disgusting foul odor, so bad that I had to store it on my buildings' fire escape! Really - a Chanel bag airing out on a NYC fire escape. I returned it ASAP. Never again.
Reply from FASHIONPHILE2026-05-27
Lisa,
We’re sorry to hear about your experience. Odor concerns should be reflected in an item’s description, and we understand how disappointing it must have been to receive a piece that did not align with what was listed.
We’d welcome the opportunity to review this further and assist with a resolution. Please contact us at [email protected] with the subject line “Review Response Follow Up” so we can connect with you directly.
