Service is fantastic!
Reply from Fella Health2026-06-02
Hi Wade, Thank you! We're delighted you've had such a fantastic experience with us. We really appreciate you taking the time to share this. Fella Health Team
About Fella Health
Data updated- Website
- fellahealth.com
- Category
- Beauty & Well-being
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 114 reviews
- Replies to negative
- 60% (3/5)
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Is Fella Health legit?
Fella Health (fellahealth.com) has a 4.7 out of 5 rating on OK.one, based on 114 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 60% of negative reviews. Last updated 2026-08-11.
What people say
Game Changer ...!!
Good prompt support from the team at Fella via E mail as part of the journey . The process is efficient and as you close out one batch of medication the next is on its way . Most importantly Regarding the medication .....It work.!!....which is the whole point .....It's a A game changer .....!!
Reply from Fella Health2026-06-02
Hi Peter, Hearing that it's been a game changer for you is exactly what we hope for. We're really pleased the email support has been there when you needed it and that the medication flow works seamlessly for you. Thanks for sharing this, it means a lot to us. Fella Health Team
Very good communication with the…
Very good communication with the support staff.
Reply from Fella Health2026-06-02
Hi there, Thank you! We're really pleased you've found our support staff so communicative and helpful. We appreciate you taking the time to share this. Fella Health Team
Grear
Fab a great service
Reply from Fella Health2026-06-02
Hi Janet, Thank you! We're really pleased you've had such a positive experience with our service. We appreciate you taking the time to share this. Fella Health Team
I’ve had a life altering experience and…
I’ve had a life altering experience and feel better now than I did in my 20s at 50. Customer service response is A+!
Reply from Fella Health2026-06-02
Hi Michael, What an incredible thing to share with us. Feeling better at 50 than you did in your 20s is truly amazing, and we're so glad we could be part of that journey. Thank you for the kind words about our customer service team too! Fella Health Team
The medication works well and the…
The medication works well and the process or ordering and getting refills is seamless.
Reply from Fella Health2026-06-02
Hi Thomas, We're really pleased to hear the medication is working well for you and that our ordering process has been so seamless. Making refills straightforward is something we work hard on. Thanks for sharing this! Fella Health Team
Shocking service
Shocking service, when emailing for refund they constantly claim they cannot find your details. Completely untrustworthy outfit. Be careful as they also trade as Bolt.
Reply from Fella Health2026-05-19
We're really sorry to hear about the issues with finding your details when you've requested a refund, Adam. That's completely unacceptable and we understand how frustrating and untrustworthy that must feel. Someone from our escalations team will be reaching out personally to locate your account and sort this out. Thank you for bringing this to our attention. Fella Health Team
Works great
Works great. Wish it was a little cheaper.
Reply from Fella Health2026-05-19
Hi Garrett, We're really glad to hear it's working great for you! We appreciate the feedback about pricing too. Thanks for taking the time to share this. Fella Health Team
Fella Health GLP-1 Program
I have been on the GLP-1 program for over a year now. I have lost 75 pounds and I’m currently on the maintenance program. So being in the Fella Health program has been great for me.
Reply from Fella Health2026-05-19
Hi Kent, Congratulations on losing 75 pounds and reaching the maintenance stage. What an incredible achievement over the past year! We're really glad the program has worked so well for you and that you're now maintaining your progress. Fella Health Team
No fault service up to now and great…
No fault service up to now and great prices.
Reply from Fella Health2026-05-19
Hi there, We're really pleased to hear you've had such a smooth experience with us and that our pricing works well for you. Thanks for taking the time to share this! Fella Health Team
Terrible customer service - AI responses only
Update: Since leaving my initial review I was contacted within 12 hours by the escalations lead (a human) and the issue was resolved immediately. I'm obviously glad this was done but at the same time it is quite frustrating to know this could have been resolved by a human so quickly after such a drawn out back and forth with AI. Based on the remedy offered, I've updated my review from 1 star to 3. I placed multiple orders with Fella Health for weight loss medication which were delivered fine and the price was reasonable. However on my third delivery it was delivered to another address which clearly isn't mine (the proof of delivery shows it being delivered in a block of flats and I live in a house and there are no flats in close proximity). I understand this is Royal Mail's error but my contract is with Fella Health to resolve this dispute. I contacted Fella Health as soon as it was marked delivered to explain this and after 2 weeks I received no response (I'd now ran out of medication). I contacted their WhatsApp number who provided an AI responses and told me to reach out to another Email address (not the one listed on their website) and I received an AI response from this email address telling me they will investigate this immediately. After a few more days they requested I provide a picture of my front door which I did and I heard nothing back and insisted to me and investigation was ongoing. A week later, my subscription renewed and they charged me a further £260. The AI then emailed me again asking me to confirm if I've received my order from the previous month's and whether I took the last dose. Obviously I haven't as it wasnt delivered. I've requested multiple times to be phoned to resolve this and have now sent and received over 20 emails on this issue but as far as I can tell, there is no option to ever speak to a human if your order is wrong. This is infuriating and in addition each of the email responses is signed off with a name to indicate that you're speaking to a human which is obviously not the case. Based on my experience of their customer service, I would strongly advise not using Fella Health if you value the ability to resolve a dispute as they are incapable of doing it.
Reply from Fella Health2026-05-15
Hi Ciaran, We're really sorry it's reached this point. A misdelivery puts a clock on everything that follows, and the way this has played out since hasn't matched the urgency the situation needed. Courier investigations do have their own process and timeframe, but how you're looked after in the meantime is firmly on us. A second charge landing while an active dispute is still open is the part that worries us most. Someone from our escalations team will be reaching out to you personally to take this on and get it properly resolved.
Good customer service
Good customer service, clear and concise instructions and quick timelines.
Reply from Fella Health2026-05-14
Thanks SN! We're really pleased to hear you've found our customer service helpful and that our instructions have been clear throughout. It's great to know the quick timelines worked well for you too. Fella Health Team
Great service so far.
Reply from Fella Health2026-05-14
Hi Ellis, Thanks for this! We're really pleased you're happy with the service and hope everything continues to go well for you. Fella Health Team
This service is easy to use and has…
This service is easy to use and has helped me lose over 40 lbs! I love how simple and effective it is.
Reply from Fella Health2026-05-14
Hi Wayne, Congratulations on losing over 40 pounds! That's a fantastic achievement and we're really pleased to hear how simple and effective you've found the service. Thanks for sharing this with us. Fella Health Team
Its been a long road but never been…
Its been a long road but never been happier! The team have been great with fast, helpul communication and the deliverys have been spot on in time. If you can afford the best then Fella Health is the way to go.
Reply from Fella Health2026-05-14
Hi Jack, Hearing that it's been worth the journey and that you've never been happier is exactly what we love to read. We're really glad our team's communication and reliable deliveries have supported you along the way. Thank you for recommending us to others. That means everything to us. The Fella Health Team
Great professional team all involved in…
Great professional team all involved in helping my weight loss
Reply from Fella Health2026-05-14
Hi Kevin, We're really glad to hear you've found the whole team so professional and helpful with your weight loss journey. Thanks for taking the time to share this with us. Fella Health Team
Good response
Good response when I reached out with questions or issues. Corrective action provided
Reply from Fella Health2026-05-14
Hi Marc, We're really glad to hear that when you needed help, our team was able to respond well and sort things out for you. That's exactly what we aim for when issues come up. Thanks for letting us know how we did. Fella Health Team
Very good service 👏
Reply from Fella Health2026-05-14
Hi Mr Jones, We're really pleased you've had such a positive experience with us! That thumbs up says it all. Thanks for taking the time to share this. Fella Health Team
Great Experience
Had great experience from the start, advice available when needed, lost 40lbs weight in 4 months using Wegovy!
Reply from Fella Health2026-05-14
Congratulations on losing 40lbs in four months, that's fantastic progress! We're really pleased you've had such a great experience from the start and that our advice has been there when you needed it. Thanks for sharing this with us. Fella Health Team
Customer service saved a customer
Shannin on the customer service team is the reason I’ve stayed on as a customer. Some of the best customer are service I’ve ever received. Always responsive, solution-oriented and professional. Give her a raise.
Reply from Fella Health2026-05-14
Hi Marcus, We'll absolutely pass this on to Shannin. Hearing that her responsiveness and solution-focused approach has made such a difference is exactly what we hope for from our team. Thanks for sticking with us, and for taking the time to highlight her work. Fella Health Team