Ordered weeks ago
Ordered weeks ago. No sign of a delivery date or any communication. I am so frustrated as it is quite expensive especially when you do not receive any goods!!
About Firegemss
Data updated- Website
- firegemss.com
- Category
- Events & Entertainment
- Location
- Singapore
- Status
- Unclaimed
- Replies to negative
- 52% (46/89)
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About this business
Welcome to Firegemss, your number one source for all thingsWe sell trinkets, gadgets, and thingamabobs, you're guaranteed to love it!! We're dedicated to giving you the very best quality of products, with a focus on your experience, the value we bring, and our excellent customer service! When we first started out, our ability to make connections with the BEST manufacturers to provide the most quality products for our customers drove us to work together as a unit and bring you the best value and customer service possible. We now serve customers all over the world and are thrilled that we're able to turn our passion into our own website.
Written by the business, not verified by us.Is Firegemss legit?
Firegemss (firegemss.com) has a 1.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews. Last updated 2026-10-24.
What people say
Order 4990
Order 4990 No news.. like others. How can exist this website? Always the same answer.. I will see the police this afternoon.
Reply from Firegemss2023-12-28
Hi Pierre. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
SCAM
I’ve been sending out emails to them about requesting a refund on an order that’s too small, but they haven’t responded to any emails whatsoever and it’s been 9 days. Not going to order from them again, very terrible. No one should order from them, it’s all a scam!
I have just received an order today…
I have just received an order today that I placed on 26th November, which was a Christmas present for my boyfriend and my best friend. I have never been more disappointed with a purchase that I am with this one, for a number of reasons. 1. I am a massive hoodie / sweatshirt wearer - I have never in my life had such poor quality garments, especially after paying what I would perceive as being a premium price 2. The goods were marketed as personalised embroidered garments, taking a source picture and converting into a bespoke piece of embroidery. The embroidery I have received on the final hoodies bear no resemblance to the picture I sent in. 3. The quality of the embroidering is extremely poor, with loose fabric ends which look extremely tatty and tacky. 4. Having placed the order on 26th November, the goods were delivered today - some days after the promised 20 day delivery window for international orders. These products are simply not fit for purpose, and can never be deemed to be of a sufficient quality to offer as a gift. I have attempted to contact them numerous times and been unsuccessful each time. You state that you have "excellent customer service" , yet I am still to here from any one? My Order number is 1958 and I look forward to hearing back from you regarding a full refund.
Reply from Firegemss2023-12-28
Hi Grace. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
They don't give you tracking info
I assume it's because they ship it via rc car driven by a hamster. I ordered this like 3 weeks ago. No tracking information, no confirmation saying it shipped, no updates, and my Mom that lives alone a thousand miles away didn't get her present today. Really rad, wouldn't even be an issue if I got a tracking number to let her know it would be late. I can't even tell if anyone has ever actually gotten a product from this site. When I ordered the reviews were decent, guess that was a Christmas facade.
Reply from Firegemss2023-12-28
Hi Mark Kelly. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
VeryBad
I placed the order on December 9th, I received an email with the order information but no response. I'll wait a little longer and then we'll go through legal action, if anyone is interested in my contacts. Merry Christmas
Reply from Firegemss2023-12-28
Hi ROBERTO LOZUPONE. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Probably scammers. Surely not recommended
i ordered a sweatshirt. Don’t know where my order is . No one answering from support. No e-mails no social feedback. Totally not recommended. Totally not professional .It was a christmas present…the website says write to support but no one will answer . I wrote 3 emails
Reply from Firegemss2023-12-28
Hi Massimiliano Galeazzi. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
0 stars
0 stars. Ordered a good while ago, have not received, have not gotten any email updates there is no tracking info to be found, I emailed a while back asking for an update and got nothing back. Hope no one else falls for this scam website when it’s most likely something that might be a sentimental gift like mine was suppose to be. A**holes
Reply from Firegemss2023-12-28
Hi Amy. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Unacceptable delivery time, not as advertised.
I placed my order weeks ago and have heard nothing except a shipping update to essentially confirm the item won't be here before Christmas. Not what was advertised, no mention when I ordered that it would take this long.
Reply from Firegemss2023-12-28
Hi Liam Croft. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Been waiting to recieve my items
Been waiting to recieve my items, and i have not had any response since placing the order on 3rd December 2023. I have sent 3 emails to ghe email adress provided on the website and have not had one reply. I am very concerned having paid nearly £100 for 2 jumpers which I am yet to receive. IF this company would like to update me that my item is actually en route that would be PERFECT.
Reply from Firegemss2023-12-28
Hi Grace Mooney. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
SCAM WEBSITE DONT ORDER
ATTENTION ARNAQUE Après avoir commandé, plus aucune réponse, pas de réponse à mes mails non plus Après quelques recherches je comprends que c’est une arnaque, j’ai trouvé d’autres avis, ainsi que des informations sur le site, le propriétaire du site masque son identité et le site est très jeune. 99% sur que c’est du scam In English below BEWARE OF SCAM After ordering, no reply, no reply to my emails either. After some research I understand that it's a scam, I found other reviews, as well as information about the site, the owner of the site hides his identity and the site is very young. 99% sure it's a scam
Reply from Firegemss2023-12-23
Please contact us and we will refund your money. Take your stinky money and F**k OFF right now.
Scam!
Scam!! I have ordered my order on 16th november, a christmas gift to my girlfriend, and I am still waiting for it two days before christmas! Now I Will have to buy something else for her! Poor service and not answering to none of my emails! 100% SCAM!
Reply from Firegemss2023-12-23
Please contact us and we will refund your money. Take your stinky money and F**k OFF right now.
I haven't heard back from the seller
I haven't heard back from the seller. I placed the order 2 weeks ago - it seems like there is no chance of receiving it before Christmas. The main problem in this situation is the fact that I've already written them 3 messages and no answer.
Reply from Firegemss2023-12-23
Hi Teodora Lungu. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Waiting for my order
I am still waiting for my order I received no update or information. I can't track my parcel and I need it to arrive before Christmas. Answer me urgently before I contact my lawyer and sue this company
Reply from Firegemss2023-12-23
Hi Daniela Vermaak. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Scam
Scam, nessun tracciamento dell'ordine, nessuna risposta alle mail. SCAM, no tracking order, no answers DO NOT BUY FROM THEIR SITE
Reply from Firegemss2023-12-23
Hi Andrea Caocci. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
SCAM
The customer service doesn't work, I have tried to contact them 5 times about my order and nothing, do not recommend, Scam!
Reply from Firegemss2023-12-23
Hi Martim Sousa. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Fraudulent business!
Order made two weeks ago. Other than the confirmation email and the money leaving my account, there's no been any other update or signals from the seller; neither responding emails. Checking other reviews and customers' experiences, it seems this is a fraudulent business. Do not buy with them or anything, despite their good effort advertising themselves on Instagram. It is scam!
Reply from Firegemss2023-12-23
Hi Laura. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
No answer from the site.
No answer from the site - ordered 12 days ago. Apart from order confirmation and money leaving the bank I have had no contact whatsoever from Firegemss. No customer service at all!!
Reply from Firegemss2023-12-23
Hi Olutek. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
SCAM
SCAM - Avoid! I ordered something on Nov 10, 2023, no word, no answer to emails, no shipping information, it's only this morning when I got had a search, and saw the reviews. Next time, I'll know better. My bank (monzo) actually gave me my money back within an hour of formally submitting a dispute. Avoid at all costs.
Reply from Firegemss2023-12-16
Hi Alex Foster. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Really bad service
Really bad service, perhaps a big scam. None is responding to e-mails, and perhaps my “order” will not come as expected. At least I learned that I should look up all the companys that has waaaay too cool ads on Instagram. Be mindful!
Reply from Firegemss2023-12-16
Hi Arshak Szenkovits. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
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