This is a scam store
This is a scam store. Stay well clear of this bs. Product received was absolutely not as described, quality was horrible and the item was damaged. I opened a dispute with Paypal and I expect to receive a full refund.
About Firegemss
Data updated- Website
- firegemss.com
- Category
- Events & Entertainment
- Location
- Singapore
- Status
- Unclaimed
- Replies to negative
- 52% (46/89)
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About this business
Welcome to Firegemss, your number one source for all thingsWe sell trinkets, gadgets, and thingamabobs, you're guaranteed to love it!! We're dedicated to giving you the very best quality of products, with a focus on your experience, the value we bring, and our excellent customer service! When we first started out, our ability to make connections with the BEST manufacturers to provide the most quality products for our customers drove us to work together as a unit and bring you the best value and customer service possible. We now serve customers all over the world and are thrilled that we're able to turn our passion into our own website.
Written by the business, not verified by us.Is Firegemss legit?
Firegemss (firegemss.com) has a 1.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews. Last updated 2026-10-24.
What people say
I haven’t received my purchase…
I haven’t received my purchase confirmation email and I don’t think the order will arrive on time or arrive at all by looking at the other reviews.
I bought a jumper from this site
I bought a jumper from this site, I ordered a picture of my girlfriend and I, with the Ipod embroidered and 'momma bear' embroidered down the arm. The order took about 10 weeks to reach me, the Ipod embroidery was right, but the picture that was sewn in had the wrong hair colour for my girlfriend, and instead of 'momma bear' being sewn vertical down the arm, quite large, as advertised, came very small, horizontally just above the cuff. TL,DR Order took a long time, not as advertised.
Won't give me a refund based on me…
Won't give me a refund based on me ordering and not trusting the site now due to the reviews. Contacting the necessary people to take legal action
I'm not getting my order..
I ordered a hoodie the 13th of december and eventhough i sent them a few emails, they haven't replyed yet. Today i got an email telling me to pick up my order somewhere (i had to do the work to find out where it was) and when i got there it was someone elses order. Horrible service.
Reply from Firegemss2024-01-30
Hi helena igual. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
I am very happy my order come one month…
I am very happy my order come one month later ,I was anxious when I read this texts that is scam is not ! And is a very nice gift (I bought a t-shirt with a picture )
Please help order
Hi! I just made an order for a hoodie because I saw the add on instagram but I was so worried they would sold out that I forgot to change the size of the hoodie! The order was made as a size XS and it was my mistake, I already wrote an email explaining the mistake and asking if ir was possible to change the size, but reading the comments I am afraid I won't be answered in time, I already paid, the order is 5594 please answer my email!
0 Stars!!!
0 Stars!!! I ordered a product at the beginning of December. It was supposed to be a gift for Christmas, so I chose the fast shipping method. As soon as I read the reviews here, I wanted to cancel the order, but never heard back from customer service, which doesn't seem to exist. On 28th of Dec. 2023 my order arrived, despite several attempts to cancel the order. The quality is very poor and of course I want to return the order. The website says to contact customer service to get return information. I have already written 5 emails and would like an answer!!! Update: Thanks fpr the answer. It was not clear from your reply whether you will contact me by e-mail or not. My order number was #3752
Reply from Firegemss2024-01-30
Hi Carlotta Stambke. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Very big scam
Very big scam, received the wrong item after 3 weeks waiting and have emailed them 3 times with no response. The quality of the product was very poor and not worth the money at all
Reply from Firegemss2024-01-30
Hi Aáron. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Not even 1 Star
Not even 1 Star. Took waaaaay to long. And after the first gentle wash, the shirt was destroyed. The picture looked horrible,had some hot dog fingers
Reply from Firegemss2024-01-30
Hi L. P. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
My name is Juan Mastral Bravo
My name is Juan Mastral Bravo, I places my order the 23of December 2023 So far I haven’t gotten my order yet even though I paid the extra fee to get it sooner and it has been more than 2 weeks, I hope at least when it arrives (if it arrives and it’s not a scam) they give me that money back, because what kind of fast mailing service takes more than 2 weeks? If it arrives soon I will place a review (hopefully positive) about the quality. I would like to know information about where my order is and why it hasn’t arrived yet. So please get in touch with me I have WhatsApp on the phone that I left in the order.
Reply from Firegemss2024-01-30
Hi Juan Mastral. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
GIVE ME BACK MY MONEY DON'T ANSWER ME THE SAME PLEASE!!!!
Give me back my f***ing money!!! I'm writting you all the month and I don't have a f***ing answer. Oh, and please! If you are going to answer me the same thing, DON'T DO IT. I NEED SOLUTIONS NOW! GIVE ME MY MONEY BACK!!!!!!!!! My Order Number is 3750! MY MONEY BACK. Please , CONTACT TO ME!!!! YOU ARE MURDERS!!!! DON'T ANSWER ME THE SAME THING AGAIN!!!!!!!!
Reply from Firegemss2024-01-30
Hi pau andreu cueves. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Waiting for customer service
Shipping took 2-3 weeks (I anticipated this so no problem) Received my products and they were cute BUT they got the pictures switched on the shirts so my sisters got a picture of their dog with the wrong name underneath and on the wrong size shirt. Where I’ve run into trouble is when trying to contact them about making it right I get nothing. I’ve emailed them three times and still waiting…
Reply from Firegemss2024-01-30
Dear customer, we deeply apologize for the inconvenience we have caused you. Please provide your order email address and we will solve the problem for you.
Worth the wait
Ordered mine on 5th December and just come today on 4th January, if you don’t mind waiting for your order it’s totally worth it! My wife loves it! The quality is amazing as well, shame seeing these negative reviews, as I imagine this took some time to do.
This company is a joke , they also reply to my review of 7…
This company is a joke , they also reply to my review of 7 days ago and no one contacted me. You guys are in trouble and will take legal action
Reply from Firegemss2024-01-30
Hi jesmin aly. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Order 4610 on December 5th and still…
I ordered a hoodie (Order 4610) on December 5th and still didn’t receive anything + no response to the email I sent them. I will probably never receive anything so will try chargeback with my credit card company. It is definitely a scam
Reply from Firegemss2024-01-30
Hi Gabriel Hababou Nesa. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Warning! Big Scam !
Bought a hoodie before Christmas, never recieved anything not even a tracking link. They don't even answer on emails. I warn this is a big Scam and i will report this so the Site will be blown off the Internet.
Reply from Firegemss2024-01-30
Hi Noah Schmit. We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate. Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
C est une arnaque!😵💫
Bonjour à tous, J ai effectué une commande le 8/12/23. C était un cadeau de Noël, pour l instant je n ai encore rien reçu. Je les ai déjà contacté à 4 reprises mais malheureusement aucun signe de vie. Entre temps j ai déménagé et je leur ai demandé si il est possible de changer l adresse de livraison car cela prends un temps fou pour ce faire livrer ( si je me fais livrer un jour??). J ai l impression que ce site est une arnaque. Une chose est clair si je ne reçois pas de réponse et ma commande je vais entamer une procédure judiciaire contre ce site. J ai quand même payé 65 Eur. Je suis vraiment très déçu 😞. Hello everyone, I placed an order on 8/12/23. It was a Christmas present, so far I haven't received anything yet. I have already contacted them 4 times but unfortunately no sign of life. In the meantime I moved and I asked them if it is possible to change the delivery address because it takes a long time to get it delivered (if I get it delivered one day??). I feel like this site is a scam. One thing is clear if I do not receive a response and my order I will initiate legal proceedings against this site. I still paid 65 Eur. I am really very disappointed 😞.
Hello firegemss
Hello, I ordered the product more than 3 weeks ago and even though I wrote a message to Firegemss, I didn't receive anything. Where is my order?
scam?
ordered mine dec 19, haven’t gotten anything paid extra for fast shipping and nothing yet
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