We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask?We work hard.Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase.We play hard.We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Written by the business, not verified by us.FireplacesDirect (fireplacesdirect.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 89% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
Quick shipping good product would definitely use again and recommend them.
Hello Jeremy, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future, and we appreciate your recommendations. Best, Fireplaces Direct/Spotix Customer Solutions
Easy ordering process and very fast shipping. Received the merchandise only 3 or 4 days after placing order. Installation instructions were very clear. Fireplace looks great after installation, especially with the 5” border kit. Very happy with the service and the performance of the unit so far.
Hello Don, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
It has been great to order product I needed for my pellet stove. I’d recommend to my friend to order from this company. Thanks for the great service.
Hello David, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
I found the website easy to use and found what I was looking for.
Hello Gary, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Person was good, gave good recommendations.
Hello Paul, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Very helpful customer service - directed me to the correct item.
Hello Michael, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Hello Christopher, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
You all have been promising. A fireplace to be delivered since December. It's the middle of February and no propane insert fireplace that was prepaid for that has been promised for three different deliveries and has never showed up and now has been promised for a fourth delivery
Good morning Shannon, Thank you for the feedback. Unfortunately this order had items that were on a manufacturers backorder due to a delay in their production of those items. We do apologize for that inconvenience and delay. We did communicate this with you each time we received a delay or update from the manufacturer. No deliveries were ever promised as they were only updates of when the items were expected to be out of production from the manufacturer. We cannot promise delivery of items that have not shipped. We did keep in close contact with you as of late to keep you most up to date with this order as it as you needed it to ship by a certain date. When we emailed the last two times in regards to the order and shipment, we never received a reply on how you wanted to proceed. We did send you an email on 2/13 letting you know that the order had shipped, and it appears it will be at your local terminal on 2/16. This will require a delivery appointment and the carrier will call you to schedule that once it is at their terminal. They will be calling the number we have on file for your order. Please let us know if there is anything else that we can assist with. Best, Vince FireplacesDirect
Agent I talked to found the item I needed.Agent toll me the price and how long it would take to get to me .
Hello Raul, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Site was easy to navigate. Description of products were clear & easy to follow. Check out was simple & easy also.
Hello, Thank you for your review. We're so happy to hear that you're pleased with our website and service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Hello David, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Good morning, Thank you for reaching out. Your item is still in transit to you with USPS. Best, Vince FireplaceDirect
When we order from Fireplaces Direct we received fire place damaged and when contact staff was very nice and helpful. They took care the problem right away and i got my replacement within a week. Highly recommended.
Hello Carl, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Excellent. Tom was most helpful.
Hello John, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Tom!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Very helpful & knew exactly what I was looking for plus add one!
Hello Katie, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Ordered and it came in damaged They reordered and it arrived fine They were very good to work with
Hi Craig, Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Customer service specialist was extremely knowledgeable and answered all my questions
Hello Rusty, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
I called in and the sales person help steer me through the site and order the exact items I was looking for.
Hello Jack, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
I received my order faster than I thought I would! The picture on the website was a good replica of what I received. They have such a great selection of styles too! I think the embers were way to expensive. If I had to do it over again, I would get the embers and lava rocks at Home Depot or Lowes.
Hello Rozanne, Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Love the 42” wood burning fireplace !! Very good service & very fast shipping!!! I just ordered all the accessories!
Hi Camelia, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
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