We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask?We work hard.Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase.We play hard.We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Written by the business, not verified by us.FireplacesDirect (fireplacesdirect.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 89% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-11.
Shipping was ridiculously fast. Fireplace arrived in good condition and well packaged. I'd buy from them again, it was easy.
Hello William, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future. Best, Fireplaces Direct/Spotix Customer Solutions
Hello Paul, Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Fireplace Remote Controls/Spotix Customer Solutions
Ordered on 17 Jan 2024 and still have not received this item.
Hey Rick, Thank you for the feedback. This order was placed in 2024, not 2023. It appears that USPS also lost this package. Please see the email that we sent you this morning in regards to your no cost replacement order. Email would have come from [email protected]. Best, Vince FireplacesDirect
We still haven’t recieved our fireplace and ordered it 1/15/24. Very displeased
Good morning Lara, Thank you for the feedback. We did send you an email this morning letting you know that the reason for the delay in this shipment was due to inclement weather that has happened in the Midwest. When freight carriers get bogged down with freight coming in, and then unable to send it back out, it takes time to get things back in order and organized so the freight goes out to the right place. You should be receiving a call from your terminal today to update you that the shipment will be delivered to you on Monday, and be able to schedule that delivery with them. Please let us know if there is anything more we can assist you with. Best, Vince FireplacesDirect
Great selection and awesome support team that work there.
Hi Paul, Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Ordered a part, received part. It's the right part.
Hello Jarrett, Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Fireplaces Direct/Spotix Customer Solutions
Bought this last heating year. Seems I turn stove up to 5 and this piece overheats. Fan tripped limit switch by morning. When restarted, fan was making noise at higher heat setting. Keeping it under 4. It's a pity that half of the heat options break the stove.
Good morning Rick, Thank you for the feedback, please give one of our product specialists a call to assist in troubleshooting this with you. We can be reached at 319-320-4135 or emailed at [email protected]. Best, FireplacesDirect Vince
way off on lead time. Also asking for experience and still don't have product.
Hello David, Thank you for the feedback, unfortunately we were not made aware of the manufacturers backorder of this item when the order was placed. We apologize for the inconvenience on that issue. We tried keeping you as up to date as we could with emails from our supplier after we were made aware of the backorder from the manufacturer. The order has shipped and we sent you a shipping confirmation email on 1/30. Again, we are very sorry for the delay, we try and keep our customers aware of delays like this as soon as we possibly can. Please let us know if there is anything more that we can assist with. Best, Vince FireplacesDirect
The fireplace spark guard was delivered quickly, which was great. But it arrived poorly assembled, with one of its three panels partially detached. The screws had been cross-threaded during assembly. One of the three panels remains loose, I believe the thread is too damaged to be easily tightenable.
Good morning James, Thank you for the feedback and we are sorry to hear about the state in which the item arrived to you. We have sent you an email requesting photos of the item in its current state, and once we receive the information back we can look into options in assisting for you. If this was damaged in transit, we only have a short window of being able to file that with the carrier. Please do reply to our email so that we can assist anyway that we possibly can. Best, Vince FireplacesDirect
Resourceful information to help me select the proper part. Part delivered in a timely way.
Hi, Thanks for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Quick, easy to understand advice. No issues. Communication was simple.
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Customer service rep saved me a bunch of money, and item shipped immediately. I'm very pleased!
Hello Mary Lynn, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
I'm pleased with the website. Easy to maneuver and easy to order. Have not received my order as of yet, when I do I will update my opinion. Received 1/2 of my order 1/26/2024 hopefully remainder will be arriving today?
Hello Ricky, Thank you for your review. We're so happy to hear that you're pleased with our website and service (Your order should be delivered to you tomorrow), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
it was easy to order. I can't give it a 5-star because I have not yet received my merchandise, but I'm guessing it'll come promptly. Processing of my order is timely ... it has shipped within 2-3 days of my ordering.
Hello Lois, Thank you for your review regarding our service. Your order was placed 1/21, we shipped it 1/22, and it is out for delivery 1/24. Thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Hello Carl, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Very responsive. Had the incorrect address and they email to correct mistake. No logs broken in shipping
Hi Korey, Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
Such helpful and knowledgeable people. This is my second order with them, and could not be any happier.
Hello Benjamin, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We would love to work with you more in the future. Best, Fireplaces Direct/Spotix Customer Solutions
I received my order 2 days later. I haven’t installed it yet but will let you know. The only negative is the usability of the web site. I had to use my google search engine to find what I needed. Your actual service site wouldn’t go to what I needed.
Hello Kimberly, Thank you for your review. We're sorry that there were challenges with our website. If we are privileged to work with you again in the future, please know that our product specialists are here to assist. Thank you for being our customer. Best, Fireplaces Direct/Spotix Customer Solutions
The sales rep was knowledgeable and very helpful with selecting the right burner.
Hello Al , Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
I appreciate most of all that when I called that I was able to speak to someone that speaks English as a primary language! Second , Alex was knowledgeable and helpful with a suggestion that I might like a simpler remote. He was patient and answered my questions.
Hello Helen, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Alex!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
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