Seems to have a good stock of parts for older equipment.
We have a old Nordictrack 1300 and somewhat worried Fitness Parts Warehouse wouldn't have the part, but glad they proved me wrong. Fairly fast shipping as well.
About Fitness Parts Warehouse
Data updated- Website
- fitnesspartswarehouse.com
- Category
- Sports
- Location
- United States · York
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 100% (11/11)
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Is Fitness Parts Warehouse legit?
Fitness Parts Warehouse (fitnesspartswarehouse.com) has a 4.1 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Sports and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
had the part and delivered the part in…
had the part and delivered the part in a timely fashion. customer facing support for order updates seemed to be practically non existent.
Reply from Fitness Parts Warehouse2026-01-02
We apologize you didn't receive updates. We have been seeing them go into customers spam folder. We are working on a solution
Waiting on backordered parts…
I'm still waiting on backordered parts to be shipped, so it's too soon to intelligently rate this company. Coimmunication and customer service attitude has been great so far!
Empty warehouse?
Order placed Dec 6. Now Dec 24 and still waiting. Parts have not shipped yet. Very unhappy with service from this company.
Reply from Fitness Parts Warehouse2025-12-26
Hello, Looks like this was shipped out on December 23rd. We greatly apologize for the delay caused by supplier delays. Set to be delivered on Monday 29th
Excellent
Very timely.
Received items
It was what I ordered.
Walking belt fit and worked perfectly
Walking belt fit and worked perfectly. Good communication. Fast shipping. Thank you.
Incomplete order
I didn't receive what I ordered.
Reply from Fitness Parts Warehouse2025-11-20
Hello, We appologize theat the pedal was sent without the strap. A replacment shipment has been ordered and sent. Tracking is not showwing correctly thus we have contacted the shipper. Appologies for the inconvience
I was shipped the wrong part
I was shipped the wrong part, based on my initial search using the iFit NTL number. Initially, I complained that there wasn't a picture attached to compare to what part I had. In the end, the correct part was out of stock, and I had to return the incorrect part. I found the correct part on Amazon for $100 less, and it was shipped the same day. Lesson learned? It's better to go with Amazon, as returns are easier when a mistake is made, and you don't have to pay to return it or incur a restock fee.
Reply from Fitness Parts Warehouse2025-11-10
Hello Bruce, We can understand your frustration on us not having every picture avaiable. We use model number search to take you to your correct unit with all avaiable parts. From your email with your model number we sent the below responce. Please make sure to use your full model number including the version number after the decimal. We found an order for a controller part number 391855. The model number NTL17122.18 uses controller part number 406697 (Updated to 1000438). Unfortunately with the given information the wrong part was ordered.
The ability to identify the correct…
The ability to identify the correct part for my machine the first time.
Excellent customer service!
Excellent customer service!! Highly recommend!
Product that I needed came 2 days…
Product that I needed came 2 days earlier than expected and worked just as expected.
Professional manner
Professional manner, quick shipping.
Part is exactly what we needed!
Extremely slow shipping
Reply from Fitness Parts Warehouse2025-11-03
We do greatly appologize for the delay on this order. We had to source it from the manfuacturer directly. We are working on stocking more and more to make things faster
Customer service 100%..Right parts the first time.
What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up and running. Now shipping charges high for the weight of the shipment and it was sent in two parts, but still in the end a great experience. Will purchase from again.
I originally ordered the wrong…
I originally ordered the wrong part,customer service took care of it and I received the correct part right away....No Headache....thank you
The fact Fitness Parts Warehouse even…
The fact Fitness Parts Warehouse even had the part for my favorite old strider/elliptical was a surprise.
FABULOUS EXPERIENCE!
Part arrived in record time and was exactly what I needed.
Received treadmill parts as ordered
Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)
Reply from Fitness Parts Warehouse2025-10-28
We appologize for the lack of communication. We have been seeing alot of emails end up in customers spam folders. We try to respond to all voicemails within the next buisness day