FITUEYES INC (fitueyes.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Good looking unit easy to put together, love it.
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
The order process was simple, the products came when and as expected, set up was easy. I also asked about returning an item that I didn't need and it was handled efficiently with no hassle.
Dear customer, Thank you for your interest in FITUEYES TV stands! We understand that every detail is crucial to your home entertainment experience. Therefore, we focus not only on the design and material selection of our products but also on the ease of installation, stability, and timely delivery of logistics. Your satisfaction is proof that our efforts and commitments are worthwhile. We promise to continue launching innovative products and optimizing our services to meet your needs and expectations. If you have any comments or suggestions, please feel free to contact us—we will be dedicated to serving you! Best regards,
TV stand was supposed to have been delivered on Thursday. Saturday now and nothing yet. DHL issue. Asked the seller to send another one via a different courier but he refused saying to wait a few days. I needed it for Saturday. Now my emails are being: ignored. Don’t know what’s happening no info from anyone. I won’t be using them again. Some guy called Will try’s to fob you off with lame excuses. Such a bad customer service. 5 days later and they have still not sorted this. I have had to raise a PayPal claim. Will says he can’t refund my money because of the active PayPal claim which is utter bullshit. They haven’t even replied to PayPal. More Chinese scammers Keep clear of this company.
Dear Customer, We sincerely apologise for the delay and the inconvenience this has caused you. The issue arose because our delivery partner recently adjusted their shipping process, which unfortunately affected the timing of your order. Please rest assured that we have been in close contact with the courier to resolve this, and deliveries are now back to normal. As a general note, our standard delivery time is 3–5 working days. Weekends and public holidays may sometimes lead to slight delays. While we always do our best to ensure the courier delivers within the expected timeframe, we cannot guarantee the exact delivery date in every case. Our customer service team has already reached out to you directly to provide support and updates. We completely understand your disappointment, and if you have any further concerns, please do not hesitate to contact us. Thank you very much for your patience and understanding. Best regards
I reported on this site earlier that the products are good quality, somewhat Industrial in look. My issue was around having a white product which has black fixtures and fittings. Although this did not any was affect the use of the product (the Hifi Unit) it did look rather odd against a white wall. Through customer services I organised a swap to the unit with black fixtures and walnut shelving. It is exactly the same but everything matches so looks better for my decor. Everything and so a shout out to Will in customer services was organised for a swap and the return postage cost was refunded. I genuinely found customer service exemplary. Just one word of warning in that only Evri would do the return of the large box at over 15kg’s. I would recommend and do like the hifi unit and recommend because of their interest and helpfulness.
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We are delighted to hear that you are satisfied with the quality of your hifi unit and our customer service. We truly appreciate your detailed feedback and your kind words about our service. Your recommendation means a lot to us, and we hope you continue to enjoy your FITUEYES products. Please do not hesitate to contact us if you have any questions or need assistance in the future. Best regards
I had an issue with one of the wheels of my TV stand that broke after the warranty period. I contacted customer support and was very impressed with the fast and personal response. Replacement wheels were sent quickly, and the whole process was smooth and uncomplicated. I am very satisfied with both the product and the excellent support, and I would definitely purchase their products again. Thank you for the prompt and personal assistance!
Dear Customer, Thank you so much for taking the time to share your wonderful experience with us—we’re truly delighted to hear your feedback! It means a great deal to our team that we could resolve the issue with your TV stand’s wheel smoothly, even after the warranty period. Knowing that our fast response, quick delivery of replacement wheels, and the overall hassle-free process left you satisfied brings us immense joy. We work hard to ensure both our products and customer support live up to expectations, so your recognition makes all that effort worthwhile. If you ever have friends, family, or colleagues in need of quality TV stands or related products, we would be incredibly grateful if you’d consider recommending FITUEYES to them. Word-of-mouth from happy customers like you is the most valuable support we can get. Once again, thank you for your trust and positive feedback. We’re looking forward to serving you again in the future! Warm regards,
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
All of the stuff I ordered did arrive but at different times via different carriers. The TV stand, etc do seem to be good quality and basically matched their on-line descriptions. I am not however that enamoured with the design of the shelf and sound bar supports. Additionally the sound bar support looks a bit "agricultural" with my particular sound bar (Samsung).
Dear Customer, Hello! Thank you very much for choosing FITUEYES products and sharing your experience. We are glad to hear that you are satisfied with the quality and description accuracy of the TV stand. At the same time, we sincerely appreciate your feedback regarding the design of the shelf and sound bar supports. Please do not hesitate to contact us if you have any problems with the products. Best regards
Delivered quickly and great quality product
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
I loved my TV stand,it's very good quality.
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
Very happy with tv stand and delivery service
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
Received a product, and want to return within the 30days. They will not send the return label. Instead they are trying to offer money off to keep it. Shitty customer service; unethical business practices. Eamon - send the damn label. Im launching a dispute with AMEX. Received a reply here, Monday 12:20am, but no refund issued yet. The returned package nhhas been in their hands since Thursday. I wish you a little compete, and some integrity. Issue yhd refund now!!!
We apologize for the unpleasant shopping experience we've caused you. We attach great importance to every customer's after-sales experience and will never refuse your request without reason. We have contacted you again via email to discuss the return matter. Please reply when you see it, and we will actively handle and follow up. Wish you a happy life!
Wanted to swap - on my costs - one of the shelfs for the now available Soundbar holder (by then not available) of the ZEN TV rack. Not used, not unpacked. On my costs! Would have required a minimum on flexibility and goodwill. But was denied from their side with the argument, that the purchase was more than 30 days away. No idea about product quality so far - but the flexibility of the company is really poor. Would certainly not buy again.
Thank you for taking the time to share your feedback—we truly appreciate it as it helps us improve. We sincerely apologize for the frustration caused by our inability to accommodate your request for a swap. We understand how disappointing it must be to not find the flexibility you hoped for, especially since you were willing to cover the costs. Our 30-day policy is in place to manage inventory and ensure product condition, but we recognize there may be situations where more flexibility could be offered, and we’ll take your experience to heart as we review our processes. We hope you’ll give us a chance to make things right in the future,we have contacted you via email, and we wish you all the best！
Great service, helpful staff kept in touch by email, delivery was good had trouble with a discount code but the staff sorted it out for me, would highly recommend this company, looking forward to buying more stuff 👍🏻👍🏻
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
Great item. Great service. Fast delivery - would use again
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
Box was damaged when delivered - it had large hole in it. I have not opened the box yet to see if the product was damaged as well.
We sincerely apologize for this! For future issues, you can contact us directly via email, and we will definitely handle the compensation proactively. We have already sent you an email regarding the compensation details. Meanwhile, we have fed back this matter to the warehouse and urged them to enhance packaging safety to prevent such incidents from happening again. We hope you can give us a chance to make it right. Once again, we apologize for the inconvenience!
Excellent customer service--they cared that I got the right solution for my needs and made everything easy. The rolling 65" TV stand is very robust and I have no doubt it will last decades.
Thank you for your feedback. We truly appreciate having customers like you. It is our honor to make customers feel the warmth of our service! We will continue to work hard to bring customers better products and more high-quality services, and we look forward to meeting you again in the future! Wish you and your family all the best：-）
Thank you for your feedback. We truly appreciate having customers like you. It is our honor to make customers feel the warmth of our service! We will continue to work hard to bring customers better products and more high-quality services, and we look forward to meeting you again in the future! Wish you and your family all the best：-）
Great company to deal with, any problems are soon put right with great customer relations, I would definatly deal with again.
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
My delivery in France happened really good. I've orderered 3 products which were sent via 2 different postal service companies from the warehouse in Germany of Fitueyes. Despite to 2 different delivery companies, no problem encountered with the deliveries that were fast. Among my order, I've just had 2 wrong articles, 2 small articles : it was really fastly solved by the customer service. I've noticed that this customer service answers very fastly ans solve the problem in a short time. They answer in English and in a really good English, therefore no problem if like me you don't speak German as Fitueyes is a German company, you can write to them in English. Concerning the web site : just excellent, all is really well organized, the photos and explanations are really good too, the translation in French is very good. The prices are really correct. For the hi-fi furniture I'd ordered, its assembly was really well explained in the user instructions and it's rather simple. As for the furniture I've ordered I've nothing to say : the quality is good compared to the prices knowing that the delivery (from abroad) is included. I highly recommand this seller and in case of a problem, it will be taken into account promply, that was the case for me and I thank again the employee of the customer service that have followed my request from the begenning to the end, who has still answers me fastly and precisely.
Dear Valued Customer, Thank you so much for taking the time to share your detailed feedback with us. We strive to maintain efficient and reliable delivery services, and we're glad this was reflected in your experience. We sincerely apologize for the error regarding the two incorrect items in your order. At the same time, we greatly appreciate your kind words about our customer service team’s quick and effective response. Resolving issues promptly and accurately is our top priority, and it means a lot to us that you recognized our efforts. The employee who assisted you will be especially happy to receive your appreciation. Your positive comments about our website are also very encouraging. We work hard to provide a clear and user-friendly online experience, and we’re thrilled to know it met your expectations. Moreover, we are glad that you are satisfied with the assembly instructions, product quality, and pricing of the furniture you purchased. Offering functional and well-designed products at reasonable prices is central to our mission. Your recommendation is the highest compliment we could receive. Should you need any further assistance in the future, please don’t hesitate to reach out—we’re always here to help. Thank you once again for your trust and support. We look forward to serving you again soon! Warm regards, The Fitueyes Customer Service Team
Delivered on time and well packaged. Simple easy instructions to follow that made assembly easy. Loved the look of the finished product
Dear Customer, Hello! Thank you very much for choosing FITUEYES products. We appreciate your positive comments about us. We hope you could recommend us to more people. Please do not hesitate to contact us if you have any problems with the products. Best regards
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