FlexScreen Retail (flexscreenretail.com) has a 3.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
S
S Samuel · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
Nice quality, but
The screen itself is very nice quality, but unfortunately it's too large for my window which was very disappointing. I followed the measuring instructions exactly with the provided tool, but didn't fit. I was really hoping for a solution for the many different sized windows in my home & was truly planning on buying more if this had worked out for me. Luckily I only bought the one screen as a test. I don't have any other windows with that measurement so the screen is useless to me. I would however rate the actual screen as 5 stars for its quality.
I have received a damage product in my first order from this company. The screen that was delivered is bent out of shape on the right side at the bottom, which is resulting in a gap when placed into my window that will allow bugs to get in (completely defeating the point of the product). Furthermore, none of the rubber bits used to help secure the screen were provided for my order.
The way that the screen was shipped is frankly unacceptable - it was in a box that is massively oversized compared to the screen itself, and the screen is tumbling around inside of the box as there are no packing materials inside of it to actually keep it structurally sound. This has clearly resulted in damage to the screen inside of the box, and I am left with a defective product.
V
Vernon · 3 reviews · Verified · Experienced 2026-04-27 ·
★★★★★
The emphasis on measuring made this…
The emphasis on measuring made this work well. And the screen is flexible enough to insert and just the right size to fit the space.
This is my second screen order from FlexScreen and the results are the same, EXCELLENT! Both screens that I've ordered have fit perfectly in my windows. Quality is outstanding! Thank you for making a great product!!!
Screens fit perfectly. I was so impressed with the whole process…the step by step instructions made it so easy. Price was reasonable and the shipping didn’t break the bank like the other sites. Thanks again
Everything went smooth until I got my screen. UPS thought it was a tackling dummy. It was broken. I emailed with photos. The next day I received confirmation that a new one was being made. That folks IS customer service!
We debated ordering these screens for quite a while because of the cost, but after constantly struggling with our old screens — taking them in and out and fighting to get them to fit correctly — we finally decided it was worth trying. To be safe, we ordered three screens first so we could test the fit, quality, and installation process before committing to replacing all of our window screens.
The measuring tool arrived quickly, which we appreciated. After reading a few reviews mentioning sizing issues, my husband carefully measured each window multiple times to make sure everything was exact before submitting the order.
About three weeks later, the screens arrived, and we were immediately impressed. My husband installed all three that same evening, and each one took less than a minute to install without fighting them to get in. The fit was absolutely perfect. We upgraded to the FlexView Small Insect screens, and the visibility and airflow are amazing while still keeping the tiny bugs out.
Honestly, these exceeded our expectations in every way. The quality, ease of installation, and perfect fit made them completely worth the investment. We only wish we had ordered them sooner. We’ll definitely be purchasing screens for the rest of our windows now!
The screens are not at all as shown on the website. Squeezing on the sides as instructed for installation causes the frame to remain bent and deformed permanently. Completely useless product and waste of money. Zero customer service as writing to them about it was ignored. -- Update - customer service has now responded and issued a refund.
Needed replacement screens for 26 year old windows
We started with six screens to start. We have a lot of windows in our house! Screens are great! We can no longer get replacements for our 26 year old windows. When we take original screens out they bend and break. We were desperate for a solution! These are flexible so could be put in from the inside for our upstairs windows. Two are slightly off because of house settling and uneven measurements but we got them to work! We will order more soon!
I ordered five screens and none fit the window. I used the special measuring tool recommended. Now I need to return the screens and FS wants to try again. It's bad enough that I have to measure my own screens. Now getting pushback to return unused screens.
