We love these screens
We love these screens. We have them on almost all windows now. The last few we will order shortly. But they are easy to install, they fit well and they look great. Excellent product.
About FlexScreen Retail
Data updated- Website
- flexscreenretail.com
- Category
- Electronics & Technology
- Location
- United States · Amherst
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 0% (0/18)
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Is FlexScreen Retail legit?
FlexScreen Retail (flexscreenretail.com) has a 3.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Fit great
Fit great. Easy to install.
Love their product and customer…
Love their product and customer support. Had an issue with one of the screens being damaged in transit and they replaced with no hassle. Bought 6 to try out and then decided to do the whole house.
Where Have You Been All My Life?
FlexScreen is a “where have you been all my life” product. This is my second purchase and I am fully satisfied. I would purchase again and absolutely recommend them to others. The screens I purchased this time (2) are much smaller than what I purchased previously. I had hoped the price point might be a little less, but it was not. The price per screen was the same, but in the end, I found it to be worth it rather than trying to find a cheaper, less than ideal, alternative.
I am so disappointed with this company…
I am so disappointed with this company and their product. I waited weeks for the FlexAntenna to arrive so I could take perfect measurements. The screens the company sent do not fit my windows. I took photos as soon as they arrived. One of them did not have the screen completely inserted into the frame, so there was a tear/gap from the moment they arrived. The width is right on both but the height is not so neither fits into the bottom of the windows, leaving a big gap that bugs can and do come through. The one that came whole, tore while being installed. I cannot believe the amount of money I invested in this product, fully believing their ads. I should have bought a cheap, slide to fit screen from Walmart. At least then there would not be a gap, even if the bar did block part of the view. This is the first feedback option I saw from the company. I checked my package for a warranty card so I could email them and give them an opportunity to make things right, but they don't include one. I'll keep my money from now on and only buy major manufacturer products. I truly thought that shelling out for bespoke products would be worth it and this company proved me wrong!!!
Easy step by step instructions
Easy step by step instructions. Easy to install and fit perfectly on my windows. Great customer service!!
Communication was nonexistent…Do better
Communication was nonexistent throughout the process. Website states 10-15 days order took 30 days. Packaging was absolutely crazy the box was so oversized for what was needed. And while a tracking number was provided the LTL carrier was not. How do you track a package if you have no idea what carrier has your package?
Customer service was good both times…
Customer service was good both times and the screens were easier to install than I thought they would be. Going to purchase again.
Good communication
Good communication. Quick delivery. Good product! 5 stars!
Didn't fit by a large amount and could…
Didn't fit by a large amount and could not get anything but black. Never again.
Website was easy to use
Website was easy to use, instructions for measuring were clear and simple to follow
Easy ordering.
Great product, not so good customer service
We absolutely love the screens we had purchased a few years ago. We ordered another one and it came damaged. We reached out to customer service and got a quick response. We sent pictures of the screen and the box it came in so cust service could open a claim but haven’t heard anymore from them. We are very disappointed. Product is great! Customer service not so much.
Screen came quickly and was the exact…
Screen came quickly and was the exact size.
The screens fit perfectly!
Great Quality but be cautious about measuring
Great quality screens but the measuring stick or measuring is off. I double checked measurements and screens still bend on the sides like it’s too big. Custom order so you can’t return or exchange. Still waiting on a response from customer service to see if they can help in any way.
You are asking for a review before I…
You are asking for a review before I have even received the product. So, ship me the product first and I'll consider a review.
It’s the wrong size
It’s the wrong size. Emailed customer service and no one has reached out to me.
Screens do not fit
Screens do not fit. They are loose and can easily be pushed out. Very unsafe. Unusable. I have reached out to them via email with no response. Don’t buy these screens if you are unsure of screen placement.
Edges Don't Fit in Slots
The edges of the screens are too fat to fit in our window slots. We tried trimming the extra coating off one side of the frame, which helped some, but it was too easy to remove it all exposing the bare metal, and we accidentally cut the screen in 2 places. Even after that, the one screen we did this to has now popped out.