FloggleWerks

We're sorry to hear that there is an issue and that the stem is fitting loosely. We do test the fit of each and every stem-to-bowl before sending them out, but something as simple as climate difference between our location and yours can cause the wood to either swell or contract a bit which might compromise the fit. There are a few things that can be tried to help first, but if that doesn't work then we can consider getting replacement pieces as needed. First, please be sure that you are seating the stem properly itself. This may seem self-explanatory, but you'd be surprised and how often this can be the fix you're looking for so it's always worth a try. The tapered non-flattened end should be inserted into the bowl, directly following the intake hole. Don't be afraid to push firmly, as the stem may go in further than you think - and that is a good thing! A slight twist while inserting can ensure a nice air-tight fit, then straighten as needed. I do suggest to try inserting it firmly and having a smoke, and allowing your pipe to cool completely afterward without removing the stem. Doing this a few times over the course of the break-in period can really secure the fit of the two pieces as they form together during the heating and cooling process. Please also be sure that you do not purposefully remove the stem while your pipe is still hot at any time, as this can cause warping in the wood and you might end up with a bad fit. However, if the issue still persists after this then please let us know and we can work on getting you replacement pieces as needed. Kind regards, FloggleWerks