FloLogic (flologic.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
D
David F. · 6 reviews · Experienced 2026-07-01 ·
★★★★★
Love FloLogic
I absolutely love FloLogic. Within the first year of having it installed, it already prevented what could have been a major flood.
One night around 1:00 a.m., I received an alert that the water had been automatically shut off because a PinPoint sensor in our master bathroom detected water. When I investigated, I found that the toilet had developed a leak and was actively spilling water onto the floor. Had FloLogic not detected the leak and shut off the water, it could have continued flooding our home for more than seven hours while we slept.
On another occasion, FloLogic alerted me that water had been running continuously. After checking the house, I discovered one of our toilets had a worn-out flapper and was constantly running. It was a simple repair, but without the alert, it could have wasted water. FloLogic has already proven its value multiple times.
The biggest reason I'm such a believer in this product is what happened to my mom. A few years ago, a hot water supply hose behind her washing machine burst while no one was home. The water ran unchecked, causing extensive flooding throughout the house. The damage was so severe that she was displaced from her home for more than eight months while it underwent repairs. The cost, disruption, and stress were enormous.
I only wish we had known about FloLogic back then. It almost certainly would have detected the sudden water flow and shut off the water before the damage became catastrophic. After living through that experience, we immediately had FloLogic installed in my mom's home as well. Today, both of our homes are protected by FloLogic, giving us tremendous peace of mind.
I also chose FloLogic because it's made in the USA. For a device that's responsible for protecting an entire home from water damage, that was important to me. Another feature I really appreciate is its serviceability. Once the copper plumbing is installed, future maintenance can be performed from the outside of the unit without removing the valve body from the plumbing. Many competing systems require a plumber to disconnect and remove the entire unit for servicing, making repairs more expensive and time-consuming.
For me, FloLogic isn't just another smart home device—it's one of the best investments I've made. It has already protected my home, it now protects my mom's home after she experienced a devastating flood, and it gives both of us confidence that a small leak won't turn into a life-changing disaster.
Reply from FloLogic2026-07-06
Thank you for sharing your experience and for trusting FloLogic to protect both your home and your mom’s. We're thrilled to hear that FloLogic detected and stopped potential water damage before it became a major problem, and that our alerts have helped you catch issues early. Your story highlights exactly why we do what we do—providing homeowners with peace of mind and protection from costly water damage. We truly appreciate your support and are honored to be part of safeguarding what matters most. Thank you for being a valued member of the FloLogic family!
R
Rick DeGolia · 2 reviews · Experienced 2026-06-22 ·
★★★★★
I have contacted FloLogic phone support…
I have contacted FloLogic phone support several times since installing a FloLogic device at my house. They are extremely knowledgeable and very responsive. They are highly recommended. I couldn't ask for more.
F
Fred · 1 review · Experienced 2026-06-19 ·
★★★★★
In the past 25 years I have had 2…
In the past 25 years I have had 2 significant water issues. I have installed 5 systems and FloLogic is easy to use and give me piece of mind that the houses are not flooding !!
WORST CUSTOMER SERVICE ON THE PLANET! Placed an order of almost $4,000.00 less than 12 hours ago. The package was being prepared for shipping. Called to get the package expedited. It's before 5, the 2 guys I spoke to refused to change the delivery speed, wouldn't call UPS, would not transfer me to a manager, and hung up on me. This was a crazy experience. Horrible customer service and work ethic!
Reply from FloLogic2026-06-19
We are sorry to learn of your disappointment. FloLogic often ships products the same day they are ordered and in investigating your case, the shipment was already released so the shipping method could not be changed at that point. We will be here to support you with any questions throughout the lifte time of owning your FloLogic System and we hope your experience is all positive from this point on.
J
JJS · 1 review · Experienced 2026-06-08 ·
★★★★★
Great product and great technical…
Great product and great technical support
R
Rob · 1 review · Experienced 2026-06-03 ·
★★★★★
Superb customer service
Superb customer service, and technical support!!
The technicians walked me through the process of installing a new sensor, and troubleshooting.
I have had the system for a number of years, it has been flawless.
Recommend this product without reservation....A+++
B
Bryan · 1 review · Experienced 2026-05-28 ·
★★★★★
FloLogic has the best support group I…
FloLogic has the best support group I have ever worked with.
They are helpful and extremely patient. Tom and Brendan were particularly great.
B
Bill C · 3 reviews · Experienced 2026-05-26 ·
★★★★★
Excellent customer service which makes…
Excellent customer service which makes all the difference.
Prompt call back and Brendan walked me how to get the system back on line.
Plumbing company who installed it would have taken a week to respond and charge hundreds of dollars for the visit.
c
craig s. · 1 review · Experienced 2026-05-26 ·
★★★★★
flologic is a great company
flologic is a great company. the device and app is wonderful. i loved the customer service. mr steve deppner is superb, highly knowledgeable and communication is beyond the best. i love flologic
H
Howard · 1 review · Experienced 2026-05-26 ·
★★★★★
My Flologic app suddenly no longer was…
My Flologic app suddenly no longer was registering water flows or responding to any commands. I called tech support for help. Brendan picked up the phone promptly and worked with me for more than 45 minutes to resolve the issue successfully. He was thorough and persistent in his efforts to figure out what had gone wrong and invariably patient. It was an extremely positive experience.
R
Roger · 1 review · Experienced 2026-05-19 ·
★★★★★
Great system App. And customer service
The app. Is really straight forward and easy to use. Remote access including Home , away, on/ off and setting the run time of how long the water would run before it turns itself off is awesome. Also, when I called for help, a live human being called me back in 20 min. Brendan could not have been more helpful.
Thanks
Roger
Joey was amazing! He walked me through the entire process with ease. He did a fantastic job.
N
Nicholas Baba · 1 review · Experienced 2026-05-11 ·
★★★★★
Prompt call back
Prompt call back. Quick resolve of issue, changing WiFi network for the WiFi module. Total piece of mind being able to remotely monitor water flow and ability to shut off if necessary to avoid or drastically reduce potential water damage.
J
Jim McGhee · 3 reviews · Experienced 2026-05-03 ·
★★★★★
App needs Enhancements.
I've had the FloLogic for over 2 years now and am very happy with how it works. However, I would like to see the App upgraded. Specifically, the ability to see historical usage. I know they obtain and track it - because of the "last usage" measurement. I bought the Droplet monitoring (no shut off) device simply to be able to see historical usage. Even if this would require a subscription I'd be ok with it.
W
Wilcon Lash · 1 review · Experienced 2026-04-30 ·
★★★★★
Fantastic customer service always very…
Fantastic customer service always very helpful.
So far no customer service on the weekend.
Maybe soon they will have AI to help you out on the weekend.
Best of all the product WORKS
S
Stephen Clarke · 4 reviews · Experienced 2026-04-24 ·
★★★★★
these guys are awesome
these guys are awesome, they respond quickly and seem like they truly care about their users. I use flatlogic as the base for a majority of the apps that I create. it just makes it easy.
We called the company during our set up and they were so so helpful and patient. Walked through each step with us to ensure it was not only working correctly, but that we were comfortable. They care deeply about their customers’ experience!
D
David · 1 review · Experienced 2026-04-15 ·
★★★★★
Great customer support
Recently had 2-Inch system installed in commercial building. System had some issues and customer support was great. After phone troubleshooting, Joey was able to come onsite for further diagnosis and repair. System works properly now and is easy to use.
Responsive and knowledgeable telephone tech support
Their technical customer support people are highly available and very good. Our plumber left some of the wifi setup work undone after an installation in 2025. The Flo Logic tech support folks answered the phone immediately and walked me through the remaining setup easily. Much appreciated.
More recently, I called for advice on how to install a system in another house. Brendan, the customer support rep, answered the phone immediately and "went the extra mile" in sending me photos (including one of his own system) to help me out. Again, much appreciated.
M
Miguel A · 1 review · Experienced 2026-02-27 ·
★★★★★
Great customer service
They have reached out and helped resolve the issue. Still not the most intuitive app, but I am sure they will make it easier to use.
RJ was very patient helping me with my issues and it gives me peace of mind knowing I can control everything from my phone or ipad.
