FloLogic

It keeps switching off and on

Joey was extremly helpful

Joey was extremly helpful. I was not able to access the app, the FloLogic was offline and wasn't getting power. He took the time to help me resolve all issues. He is the best customer service rep I have interacted with in a very long time!

Superb Customer Service

Without question, FloLogic has the best customer support team of any business I have ever interacted with. The representatives are uniformly courteous, knowledgeable, patient, and readily available. Unlike many businesses that severely reduced customer service following COVID, FloLogic clearly has made an affirmative decision to distinguish itself from its competitors based on its service. From the perspective of a homeowner who has had a FloLogic valve for almost 8 years now, I can say that this strategy has been extremely successful. I would like to thank the entire customer service team at FloLogic.

Great Technical Support

Great Technical Support - Thank you!

Love the FloLogic, and the Connect+Gateway+App work terrifically

I installed a 1" FloLogic leak sensor valve about 18 months ago, and added the Connect module and the internet Gateway. I love it. The ability to monitor flow rates has given me visibility into my own water consumption, specifically including visibility into the (in-)efficiency of my reverse-osmosis filter, leading me to addition of a permeate pump on the R-O. It has caught a number of leaks such as a flowing toilet and a running hose bib, allowing me to fix the problems. I love it and will help my kids install them when they are ready.

Brendan Kennedy was fantastic on a…

Brendan Kennedy was fantastic on a customer service phone call today. He knows his product and was a pleasure to talk to. Brendan solved our startup problem in short order. Plus he gave us some good advice for going forward. A+

ability to check flow & turn on flow…

ability to check flow & turn on flow via phone app

Good explanation and courteous service

Gives me peace that I don’t have to…

Gives me peace that I don’t have to worry anymore about knowing that I will be alerted if I have an issue with leaking pipes.

Awesome

Awesome , responsive support team!!!

Best customer service I’ve ever…

Best customer service I’ve ever received. I have received live-person responses to questions as late as midnight. I don’t think these guys ever sleep. The system is the best too. Chris C

Thomas was awesome

Thomas was awesome. He immediately started helping get my FloLogic operational. He guided me through the steps with patience and professionalism, every thing he did happened exactly as he said it would, he had me back on line promptly. Every company selling high end products like FloLogic, needs a Thomas Harde

Staff always answers phone and has…

Staff always answers phone and has solutions or equipment to solve my problems. Also great at working through equipment to pinpoint breakdown. Very Happy. 12 year customer.

Too sensitive

Leak prevention

The product is very good. The help to get it set up and best fit a home situation is lacking.

Great once installed

The system works great once installed and getting the app to work. The app could be more simple to activate, but I don't know how. The included comm cable has been shortened since my first system purchase, so had to buy a longer wire at high cost with no credit for new, enclosed one.

seems to work well but …

seems to work well but setting flow parameters not as easy to understand as I would expect

Seems to do its job but we are still…

Seems to do its job but we are still learning the system.

Great tech support

Great tech support, solid product

Fantastic product!

Our insurance required us to add a flologic when we bought a second home. Turns out, we’re really glad they did! When it alerts me to water flowing, I always think it is wrong, but it never is. Super helpful, and the WiFi connect module takes it to the next level. I would not have a house without one at this point.