Flycurvy

Dear JM, Thank you for bringing your recent experience to our attention. We sincerely apologize for the disappointment and inconvenience caused by the inconsistencies in the sizing and materials of the items you received. We would like to rectify this situation and regain your trust in our brand. Please provide us with your order details, such as the order number and the email address used for the purchase. This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction. Once we have retrieved your order details, our customer complaint team will reach out to you promptly to discuss possible solutions. We hope to have an opportunity to make this right and restore your faith in our brand. Kind regards, Flycurvy Customer Service [email protected]

Dear A Wilson, We're sorry to hear that you had a negative experience with online ordering. We understand the frustration of receiving poorly made and ill-fitting products. We apologize if we fell short of your expectations, and we would like to take this opportunity to make things right. We would appreciate the chance to have your order number and try to find a solution that works for you. Thank you for your feedback, and we look forward to hearing from you soon. Best regards, Customer Complaint Team [email protected]

Dear Jane, We apologize for any inconvenience caused with your recent order of 2 plus size women's shirts. We are sorry to hear about the issues you experienced with the shirts you received and we take this matter very seriously. In order for us to look into this matter and make amends for you, we wonder if you could kindly provide your order ID and other info? Our email address is [email protected]. We sincerely appreciate your business and we hope to hear from you. Best regards, Customer Complaint Team [email protected]

Dear DEB, We would like to sincerely apologize for the inconvenience caused to you. We understand that you had a less than satisfactory experience with Flycurvy. Sometimes the shipping might be delayed due to unforeseen curcumstances. And regarding the return policy, we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who prefer to keep the product. However, we do also offer full refunds after customers who are not satisfied with the product. But our only return hub is in New York indeed. We apologize if this was not explicitly communicated in our previous message to you. We tried to identify your order ID via your username here to take care of the issue but we failed. So we wonder if you could kindly provide your order ID and other info? Kindly email us at the addresss given. We look forward to hearing from you. Best regards, Customer Complaint Team [email protected]

Dear Sarah, Thank you for taking the time to write a review on Flycurvy. We are sorry for any inconvenience the size and return process might cause. We would like to clarify that pictures serve as a tool to better understand the problem and optimize the size chart and production. We are sorry if it made you feel unconfortable. As for the partial refund, we require customers to cover the return shipping cost as per our policy, and since you are from UK while the return hub is in New York, some customer service representatives may prefer to offer more choices other than directly offering the return address. We apologize if this was not explicitly communicated in our previous message to you. If you still want a full refund, kindly email customer complaint team ([email protected]) for the address and we will refund you the rest money after receiving the item. Kidn Regards, Customer Complaint Team [email protected]

Hello Bridgette, We are sorry to hear that the shirts you purchased were not up to your expectation. We sincerely apologize for any inconvenience caused. At our company, we strive to provide our customers with high-quality products that meet their expectations. Regarding the sizing of the shirts, we understand how important it is to have clothes that fit well. It's the reason why we offer a size chart for each item. We will review our sizing charts and do our best to improve the accuracy. Kindly chevk the size cahrt first before picking your size. We appreciate your feedback on the material of the shirts. We are continuously exploring ways to improve the quality of our products, and we will definitely take your comments into consideration in our future designs. Regarding the tops with bras inside, we are sorry that you did not find them supportive. We understand that this is an important feature for many of our customers, and we will make sure that our products meet the quality standards that our customers expect. Once again, we apologize for any inconvenience caused, and we hope that you will give us another chance to serve you in the future. Thank you for your feedback. Sincerely, Customer Complaint Team [email protected]

Hello there, We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@ flycurvy.com to sort it out. For your convenience, our customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. Best Wishes. Customer Complaint Team [email protected]

Dear Chelle， Thank you for taking the time to share your experience. Firstly we apologize for the misunderstanding of removing the review. We would like to clarify that the function of "Find Reviewer" on this platform is only to help business to get more details to investigate into the issue. We would like to verify if the package you receive is from Flycurvy. And thanks to the info you provided, we have found the order and the person and we will be making things right. Thank you for brining this matter to our attention and thank you for your kindness. Customer Complaint Team [email protected]

Hello there, We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us at [email protected] to sort it out. We tried to identify your order ID via your username here to take care of the issue but we failed. So we wonder if you could kindly provide your order ID and other info? Our email address is [email protected], we want to help you with this issue. Looking forward to hearing from you. Customer Complaint Team [email protected]

Dear valued customer, Thank you for sharing your feedback regarding your recent order. We're sorry to hear that you were not fully satisfied with the items received. Regarding the issue of sizing, quality and inner bra, we apologize for any inconvenience this may have caused. We make every effort to ensure that our sizing information is accurate and up-to-date, to source high-quality, comfortable materials for our products and to add additional support and comfort for our customers. But it looks like we may have fallen short in this instance. We will review our sizing charts to determine where we can make improvements. We appreciate your business and hope that you give us the opportunity to improve your experience. Could you offer your order ID so that we can assist you in this matter? Or you can directly email us. Best regards, Customer Complaint Team [email protected]

Dear Lynn, Thank you for taking the time to share your concerns with us. We understand the importance of the estimated arriving time. Yet due to the uncertainty during the production and shipment, we sometimes couldn't meet customer's need in this regards. We apologize for any confusion this may have caused. We want to assure you that we will send you a shipping confirmation email as soon as your order ships out. Regarding sizing, we understand the importance of the perfect fit, and that's why we offer a size chart on our website to ensure you get the right fit. If for any reason, you are not satisfied with the size you purchased, we offer a hassle-free return process. Please contact us, and we will assist you in the return process. We take pride in offering excellent customer service and value your experience with us. Please don’t hesitate to contact us if you need any assistance with your order. We will reply to your email within 24 hrs at the latest. Thank you for choosing our brand, and we appreciate your business. Customer Complaint Team [email protected]

Hello, Thank you for taking the time to leave a review. We apologize for the delay in processing your order and the inconvenience this has caused you. We understand that timely delivery is important, and we regret that we have fallen short in meeting your expectations. We take such issues very seriously and are taking steps to ensure this does not happen again in the future. We have taken note of your request for cancellation and refund, and we assure you that we will process it as quickly as possible. Once again, we apologize for the inconvenience and we hope you will give us another chance to serve you in the future. Kind regards, Customer Complaint Team [email protected]

Dear Sonja, Thank you for taking the time to provide us with your feedback. At Flycurvy, we make every effort to ensure that our customers enjoy their shopping experience and we apologize for any disappointment caused by the ill-fitting shorts. We would like to assist you in finding the perfect shorts that fit you just right by offering the length of it. If you are intrested, please feel free to email us for it. Meanwhile, we're glad to hear that you liked the design of the shorts. We appreciate your interest in our products and hope to serve you again in the future. Best regards, Flycurvy Customer Service Team