Flycurvy

Hello, We apologize for any inconvenience caused by the delay in response and shipment. Both our customer service team and factory are experiencing a backlog so the delay occured. We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. Thanks. Customer Complaint Team [email protected]

Dear Donna, Please know that the fund receiver sometimes can be different from the brand name. For example, some company might establish several brands. Please rest assured that Flycurcy is not a scam. Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. Thanks. Customer Complaint Team [email protected]

Hello, We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. Thanks. Customer Complaint Team [email protected]

Hello there, We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out. For your convenience, we have used [email protected] to send you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. Best Wishes. Customer Complaint Team [email protected]

Hello Stephanie, I am sorry for your dissatisfaction with the quality and the fit of the item. Your experience will be documented and shared with our team to improve our services and enhance the overall customer experience. Regarding the request for picture, I assure you that we never ever meant to make an insult -- it's only a step for our support team to confirm the problem. We apologize if it appear like an insult. We have used [email protected] to send you a follow-up email regarding the return and refund. Kindly check your inbox. Customer Complaint Team [email protected]

Dear Doris, There are 2 phases in an order - - processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually takes 1-12 days for regular orders. But there is a backlog in our factory, so the shipping time of your order migth have been delayed. Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment. Flycurvy Customer Complaint Team [email protected]

Hello, Kindly tell your mother to contact us at [email protected] so that we can look into the order and offer an estimated ETA. [email protected] would also do. Flycurvy Customer Complaint Team

Hello, We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below?This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction. Thanks. [email protected] would also do. Flycurvy Customer Complaint Team

Dear Cath Johnson, Customers need to contact us to get return authorization. If you want to deal with return & refund, please email our support team at [email protected]. [email protected] would also do. Flycurvy Customer Complaint Team

Dear Christi, Thank you for sharing your feedback regarding your recent experience with our products and services. We understand that the quality of our items did not meet your expectations, and we apologize for any disappointment this may have caused. We strive to provide quality products that meet our customers' expectations, and we will take your feedback into consideration to improve our offerings. Regarding the sizing issue, because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. And some like a loose fit and others like a tight fit. We apologize for any inconvenience this may have caused and will work on providing a more accurate size chart. As for the shipping time, we understand that waiting for an extended period can be frustrating, and we are constantly working to improve our shipping processes. We appreciate your patience and would like to extend our sincere apologies for any inconveniences caused. Thank you for bringing these matters to our attention. We genuinely appreciate your business and hope to have the opportunity to serve you again in the future. Best regards. Flycurvy Customer Complaint Team [email protected]

Dear Lyli Gonzalez, The reason why the order couldn't be canceled was that it had been in transit. Your order was shipped out on the same day when it was placed and delivered less than 2 weeks later. We have the whole The reason why we need you to contact the USPS was that USPS had delivered the parcel to your locker but you didn't receive it. The reason for offering partial refun was that we did delivered your package to the locker in your address before but there was no one receivd it. (USPS tracking route reads: "Delivered, Parcel Locker ELSA, TX 78543 November 20, 2023, 10:24 am".) As a result of this, USPS had to "return it to the sender" to dispose of the package. Yet the "sender" was not us but a USPS depot to dispose all the packages in the same condition. However, since you are our valued customer, we will refund you fully to your form of payment regardless the loss of both package and money on our side. We will use [email protected] to follow up on the case. Please check your inbox. Flycurvy Customer Complaint Team [email protected]

Dear Diana, We deeply apologize for any inconvenience caused. We would like to address each of the issues you mentioned and offer our assistance in resolving them promptly. Firstly, we sincerely apologize for the delay in shipping your order. We understand the frustration this may have caused you, and we are working diligently to rectify this situation. Please be assured that we are actively monitoring your remaining items and will ensure they are delivered to you as soon as possible. In terms of sizing, because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondently. Regarding the review submission process, we apologize if there was any technical error preventing your review from being posted. We have taken note of this issue and will work to rectify it promptly to ensure a seamless review submission process for all customers. Once again, we sincerely apologize for any inconvenience caused, and we assure you that we are committed to resolving these issues to your satisfaction. Warm regards, Flycurvy Customer Complaint Team [email protected]

Hello, We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at [email protected]? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction. Looking forward to hearing from you. Flycurvy Customer Complaint Team [email protected]

Hello, We are sorry that the item fell short of your expectations. We tried to identify your order ID via your username here to take care of the issue but the result was 0. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at [email protected]? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction. Looking forward to hearing from you. Update: Thank you for giving us your order info on Trustpilot. Your order is in transit. Copy and Paste the following link: https://www.track718.us/en/?spm=..page_2462079.page_detail_1.1&spm_prev=..index.footer_1.1 and input the tracking number in the confirmation email, then you will have the update of the shipping. Merry Christmas

Dear Karen, Your package has shipped out and is en route to its destination. We suggest you contact our support team to inquire about the status of your order if you have waited for your order for a while. Here are more details about the shipping. Tracking number: YH3122270895SZ Tracking site: https://t.17track.net/en#nums=YH3122270895SZ Should you have any follow-up questions, please respond to the email we sent you. Faithfully, Flycurvy Customer Complaint Team [email protected]

Dear Nicole, We are sorry for how you feel about our products' size. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. As for the return, we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, if the customer doesn't accept it, we will also offer return insretuctions and then full refunds after customers return the product. For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. Best Wishes, Flycurvy Customer Complaint Team [email protected]

Dear Fiona, Thank you for taking the time to provide feedback on your recent experience with our dresses. We sincerely apologize for the issues you encountered, and we appreciate your patience throughout this process. We understand that the delay in receiving your dresses was frustrating, especially when you were hoping to wear them for a specific event. We sincerely apologize for any inconvenience caused by this delay. We strive to ensure timely delivery, and we are working to address any logistical issues that may have contributed to this delay. Regarding the incorrect dress that was sent to you, we apologize for this mistake. We take full responsibility for the error, and we are taking steps to address this issue with our shipping and fulfillment team. We understand it can be disappointing to receive a different dress than what you ordered, and we have refunded you its amount to your account. As for the sieze, because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. We appreciate your feedback on this matter, and we will continue to work on improving our size chart and product presentation. If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to us. Best regards, Flycurvy Customer Complaint Team [email protected]