Correct part was delivered in a timely…
Correct part was delivered in a timely fashion
About FordPartsGiant.com
Data updated- Website
- fordpartsgiant.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 94% (16/17)
Do you own FordPartsGiant.com? Claim this profile for free and start replying to reviews.
Is FordPartsGiant.com legit?
FordPartsGiant.com (fordpartsgiant.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
The purchase and delivery process was…
The purchase and delivery process was easy.
The part I purchased fit my vehicle…
The part I purchased fit my vehicle perfectly, and it was delivered on time as originally estimated.
Good price and fast shipping
Easy to find the correct part and order.
Great item and fast shipping.
Correct part
Fast service
Terrible return process, I'm out of $860 dollars
I made a purchase for $810+tax and $100 shipping for a headlight on 5/27/26, based on the repair shop information of parts needed. My car was in the shop from 3/28/26, until 7/23/26, when they advised me that my car was ready to be picked up. When I arrived, I found out that they never installed the headlight as it was the wrong one. So I contacted fordpartsgiant immediately, and was advised a response could take up to 48 hours. I found out that not only I couldn't return the unopened part, I couldn't swap it for the more expensive part that I need, which cost over $1,000 on their website. So now, I would be out of around $2,000, when I even said that I could verify that it wasn't opened or tampered with. I feel like they are doing really shady business practices with their return process information. People are quick to take your money, but when customers truly need assistance, they're like "oh well, too bad, so sad". I purchased other parts with that order and I have no complaints, and I still need to purchase the headlight, but paying close to $1100 + shipping again sucks when I can't offset the price with this one that I can't use or need. It's really hard to justify recommending them on this alone. And just to clarify, the part I ordered was LC5Z-13008-N, & I still need is LC5Z-13008-J. No help, no assistance, no grace... Nothing.
Reply from FordPartsGiant.com2026-07-29
Thank you for your feedback. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. Your feedback is essential for improving our services.
Easy to locate part.
Reply from FordPartsGiant.com2026-07-29
Hello Thomas, Thank you for your 5-star review! We're glad you found it easy to locate the part you needed on our website. We appreciate your business and look forward to helping you again with your future OEM parts needs.
Effective online part catalog and good pricing.
Effective online part catalog and search features. Pricing looks good too. Very easy to navigate.
Reply from FordPartsGiant.com2026-07-29
Hello, Thank you for your 5-star review! We're happy to hear you found our online parts catalog easy to navigate and our search features helpful. It's great to know our pricing and website made your shopping experience a positive one. We appreciate your support and look forward to serving you again!
This company is a GIANT Scam
This company is a GIANT Scam. The whole thing is fake, the parent company they list is not their parent company, they are rude and horrible people. DO NOT ORDER FROM HERE! They charged our credit card and then we called to get the order information and they claim there is no order, refused to give us more informaiton, and told us to just dispute it with our credit card company. I know this to be true because I am the one that spoke with them... I tried to find their ownership information on their website, but you can't click on any of the review tabs, the company they list at the bottom of the website does NOT list this company as theirs. I checked.
Reply from FordPartsGiant.com2026-07-23
Hi Matt, Thank you for your feedback. We sincerely apologize that we were initially unable to locate your order. After reviewing the interaction, management has addressed the matter internally with the customer service representative involved to help ensure a better customer experience going forward. We would also like to clarify that the email address provided with this Trustpilot review does not match the email address used to place the order, which contributed to the difficulty in locating your account during your inquiry. Regarding your return request, we contacted you via email on 6/15/26, requesting photos of the part and packaging so we could review your claim. Thank you for bringing this matter to our attention.
I would not recommend ordering from…
I would not recommend ordering from this site based on their return policy. We ordered what the site confirmed would work for our make and model, yet it didn’t work. They won’t allow a return because the part is opened. How else would one know if the part will work without opening it. Don’t do it!
Reply from FordPartsGiant.com2026-07-24
Thank you for your feedback. We’ve reviewed your order and confirmed that a VIN was not used during the part selection process. There are multiple parts with the same name that fit your search result due to different options and trims. We recommend VIN lookup for the most accurate fitment before checkout to confirm compatibility. If a part that does not fit your application was ordered, but the correct part per invoiced was delivered, the return request will be categorized as a no-longer-need. We understand your frustration; however, open packaging/unsealed parts are not eligible for returns. We appreciate your understanding and encourage the use of VIN verification for future orders to help ensure exact fitment. For more information regarding our returns policy, please visit https://www.fordpartsgiant.com/service/ford-return_policy.html
0 stars
If I could give 0 stars, I would. HORRIBLE CUSTOMER SERVICE!! The individual I spoke to was rude, confrontational and unprofessional. The supervisor was a bit better. Needless to say, the original issue was not resolved. If you can find another parts dealer, do it. As per the reply below, the customer service is obviously acceptable. That is the issue with the review. I did not even describe the original problem. This is how this company operates.
Reply from FordPartsGiant.com2026-07-14
Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to electrical/electrical components. Please refer to our return policy below. Again we apologize for the inconvenience. www.fordpartsgiant.com/service/ford-return_policy
Really good experience
Really good experience. Got a brand new grill for my e-series
Reply from FordPartsGiant.com2026-07-20
Hello, Thank you for your wonderful review! We're happy to hear you had a great experience and that your new OEM grille arrived just as expected. We appreciate your support and hope to help you with any future parts needs. Enjoy your refreshed E-Series!
I had placed several orders with them…
I had placed several orders with them and the shipping is always high and the customer service is nonexistent. Placed a order for valve springs. I ordered 15. The listing shower a picture of what looked like a Valve spring. It said it fix my truck. But when they arrived they looked like a spring out of a ink pen. They were three packs of 5ea. Total price of over 100 dollars. I requested to send them back and they refused to accept them back because each spring was less than 20 dollars. But each pack of springs was over 30 dollars. Couldn't buy less than a pack of 5. They have a return policy fixed so they can refuse any return. The best thing that happened was I hadn't placed another order with this sorry supplier. No customer service just out for your money then the hell with you.
Reply from FordPartsGiant.com2026-07-17
Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to under $20 per unit. Please refer to our return policy below. Again we apologize for the inconvenience. https://www.fordpartsgiant.com/service/ford-return_policy.html
Returns are a nightmare
This company makes returning a product a nightmare. You literally have to ask them for permission to return a product, even if you never opened the box. They either overcharge you for a return label or you have to supply one yourself. Then you have to pay a 20% restock fee, which is absolutely ridiculous. Also, if you do not provide them tracking with the return, they will not issue a refund, even if they receive the item. The entire process took a month when it should’ve taken a week. When you talk to Customer Service on the phone and ask them to wait even a minute for you to locate tracking, they tell you that they cannot wait and that you have to call back. I will never buy from this company again and I recommend no one else does either.
Reply from FordPartsGiant.com2026-07-08
We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible. We appreciate your understanding and assistance.
Great shopping experience
Great shopping experience! Thank you for everything!
Reply from FordPartsGiant.com2026-07-10
Hello Brian, We appreciate you taking the time to share your experience. We’re happy to know you had a positive experience, FordPartsgiant is committed to provide genuine OEM parts at a competitive pricing. Thanks again for being part of our community.
Be careful picture might not be right
The box came out of the shipping package opened with the wrong part in it Part in the box does not match the part # But in good faith they issued an RMA So I’m sure it will all get settled soon Thumbs up!!
Reply from FordPartsGiant.com2026-07-01
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
It's great to get a hard to find part…
It's great to get a hard to find part at a reasonable price - thank you.
Reply from FordPartsGiant.com2026-06-25
Hello Gene, We appreciate you taking the time to share your experience. Providing competitive pricing on OEM parts is something we work hard to maintain. We’ll be here whenever you need OEM parts you can rely on! Thanks again Gene!